Creating New Snapshots Or Incident Relationships - Dell PowerConnect W-Airwave User Manual

Note: The Incidents portion of the Alert Summary table on other AWMS pages only increments the counter for incidents that are
open and associated to an AP. This field displays incidents based on folder, which is the Top folder on this page and on the Home
> Overview page. Incidents that are not related to devices in that folder are not counted in the Alert Summary table on other pages.
To view all incidents, including those not associated to an AP, use the Helpdesk > Incidents page.
Helpdesk icons appear at the top of other AWMS pages, allowing graphical snapshots and other records to be
associated to existing incidents. These appear in the upper right-hand corner next to the Help link. Refer to
Figure 211.
Figure 211 Helpdesk Icons on Additional Pages
Table 147
Table 147 Helpdesk Icon Components
Icon
Current Incident

Creating New Snapshots or Incident Relationships

Snapshots or relationships can be created by clicking the Helpdesk header icon (see
needs to be documented. Snapshots or relationships can then be related to the current incident in the ensuing
popup window. In order to attach snapshots or relationships to another incident, click the Choose a New
Incident icon to select a new current incident.
Relationships and snapshots appear on the Incident Edit page after they have been created. When a relationship
is created the user can enter a brief note, and in the Relationships table the name of the relationship links to the
appropriate page in AWMS. Clicking the snapshot description opens a popup window to display the screenshot.
Figure 212
298 | Using the AWMS Helpdesk
describes the Helpdesk icon components.
Description
(ID number and description) Identifies the current incident of focus in the Helpdesk header. Clicking the
link brings up the Incident Edit page (see above). Mousing over the incident brings up a summary popup of
the incident.
Relates the device, group or client to the incident (see below for more details).
Attaches a snapshot of the page to the incident. This feature can be used to record a screenshot of
information and preserve it for future troubleshooting purposes.
Creates a new incident report.
Choose a new incident from the list of created incidents to be the Current Incident (see description of icon
above).
illustrates these GUI tools.
Table 147) on the screen that
Dell PowerConnect W AirWave 7.1 | User Guide