Chapter 18. Unexpected Problems With Console Functions - IBM 3745 Problem Determination Manual

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Chapter 18. Unexpected Problems with Console Functions
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Problems can occur if a controller is unintentionally in maintenance mode. Functions that are intended
only for the service representative are not described in this guide.
Note: The console may not indicate that maintenance mode is in effect. Misuse of this mode can
cause unpredictable or disruptive results. If service mode on the control panel was set since the last
MOSS IML, the log-on with the customer password will be blocked. It is the user's responsibility to
maintain all passwords consistent with site standards and good business practice.
If
A fu nction does not work as expected
and is not described in the 3745 Basic
Operations Guide 'or 3745 Advanced
Operations Guide"
The service mode is not 0 (zero) on the control
panel.
~~
,
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l __
T_h_e __ p_r_o_b_le_m __ p_e_r_s_is_ts_" ________________
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© Copyright IBM Corp. 1988, 1992
Do
1. Press F1 to exit the fu nction.
2. Enter OFF to log off.
3. Log on with the customer password.
4. Deactivate the maintenance
password
(~ee
the 3745 Advanced
Operations Gu(de).
5. Keep the maintenance password
separately from the other passwords
so as to avoid futurs problems.
Refer to the logon procedure in the 3745
Basic Operations Guide to set the
service mode to zero.
Be sure that the console setup is well
done, refer to the 3745 Console Setup
Guide,
otherw~se,
ra
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