IBM 3745 Problem Determination Manual page 19

Alerts
When an alarm is displayed, note the alarm number and reference code.
Then press
(§]
to
• Display the next alarm, if any, or
• Clear the displayed alarm, if there is no other alarm pending.
Look up the cause and action on pages 1-4 through 1-46:
Most alarms have a corresponding alert issued by the NetView* program. The
first NetView*
scr~en
is the NetView* Alert Dynamic screen. It displays the alert
description with the first probable cause.
For example: "Disk failure: Adapter" is displayed for the alert of the alarm 04.
The NetView* recommended action appears as shown on the following screen
(which is the second NetView* screen). A recommended action is given for each
possible cause (user cause, install cause, and failure cause), on
pages 1-51 through 1-166.
NETVIEW mm/dd/yy
hh:mm
NPDA-45A
' I <
RECQt.lI·IENDED ACTION FOR SELECTED EVENTS
'I<
PAGE 1 OF 1
161Z0 IFDNCP5
+--------+
DOMAIN
I
COI·IC
I
+--------+
USER CAUSED - NONE
INSTALLED CAUSED - INCORRECT CUSTOIHZATION PARAt1ETERS
ACTIONS - lO82 - CORRECT GENERATION PROBLEM
1000 - PERFORM PROBLEM DETERMINATION PROCEDURES
1085 - APPLY CORRECT SOFTWARE LEVEL
1163 - RESUI·1E OPERATION
FAILURE CAUSED - COI1NUNICATION CONTROLLER CONTROL PROGRAt1
===>
PROCESSOR .
MAIN STORAGE
ADAPTER
ACTIONS - 1000 - PERFORI·t PROBLEM DETERMINATION PROCEDURES
1163 - RESUME OPERATION
1142 - REPORT THE FOLLOWING
IBM 3745 REFERENCE CODE xxxxxxxx
B.
IBH 3745 PRODUCT ALERT REFERENCE CODE xx
III
Most alerts have a reference code, which appears on the screen as indicated by
rJ
above. This reference code helps service personnel identify your problem.
Note this reference code before contacting service personnel.
The product alert reference code given for each alert, corresponds to the alarm
number. Its position on the screen is indicated by
II
above.
NetVi.ew* alerts plus the associated Systems Network Architecture (SNA) code
points are described from page 1-49 through page 1-166.
1-2
IBM 3745 Communication Controller: Problem Determination Guide
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