IBM 3745 Problem Determination Manual page 100

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Alerts
3745 Alert Reference Code 37
Alert Condition: A storage protect or an address exception error occurred during a direct memory
access (DMA) operation with the CCU.
The control program is highly suspected to have provided an incorrect address to the adapter at the
initialization time. It can be due to either a CP design error or a bad CP SYSDEF/SYSGEN (for
example: a bad usage tier key).
The affected port/line is put in down state.
ALARM 37 : CP OR SYSGEN ERROR: PORTx ELAyy DOWN
NetView· Alert - Dynamic - - - - - - - - - - - - - - - - - - - ' - - - - - - - - - - - - - - ,
Software program error: Local
CSMA/CD
adapter
Subvector and Code Causes and Actions
Subfield Keys
Points
Alert
ID
Number X '47649CDD'
SV X'92'
Alert Type X'01' Permanent
SV X'92'
Alert Description X'2100' Software program error
SV X'92'
Probable Causes X'3322' Local CSMA/CD adapter
SV X'93'
X'1021' Communication controller control program
X'7005' System programmer
User Causes
(none)
SV X'94' SF X'01'
Install Causes
X'1300' Incorrect software 'generation
SV X'95' SF X'01'
X'8000' Configuration error
Actions X '3110' Contact communications systems programmer
SV X'95' SF X'81'
X'1501' Correct generation problem
Failure Causes
X'1021' Communication controller control
progr~m-
SV X'96' SF X'01'
Actions X'1504' Apply correct software level
SV X'96' SF X'81'
X'14A2' Activate
X'82'
SF
(Port number (x'60')) 'x'
X' FOAO' For:
X'82'
SF
(Adapter number (x'61')) 'yy'
X'3300' If problem reoccurs then do the following:
X'0501' Run communication line data trace
X'0610' Dump control program
X'3000' Contact appropriate service representative
X'FOAO' For:
X'82'
SF
(Control program (X' AF')) 'NCP'
X'32CO' Report the following:
X'82'
SF
(Reference code (X'30'))
X'82'
SF
(Product alert reference code (x'FO')) '37'
Chapter 1. Alarms and Alerts
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