Eaton Power Xpert 9395P-1100/1100 Installation And Operation Manual page 196

Communication
8 8 . . 2 2 P P r r e e d d i i c c t t P P u u l l s s e e
The Eaton 9395P-1200 UPS supports Eaton's. PredictPulse Remote Monitoring and Management Service is a
subscription monitoring and management service that collects and analyzes data from connected power
infrastructure devices, providing Eaton with the insight needed to make recommendations and take action on
your behalf. It is also powered by CA Technologies, bringing together the best in hardware and software.
PredictPulse Service is included at no charge during the first year of Eaton 9395P-1200 UPS operation
(warranty period) along with the required connectivity parts. Beyond that, it may be purchased with Eaton
Support Agreements or as a standalone subscription after the initial warranty expires. PredictPulse may also be
subscribed to for free as part of a 90-day trial period. PredictPulse availability and first year bundled offers may
vary by market. For more information, visit www.eaton.com/predictpulse.
8 8 . . 2 2 . . 1 1 P P r r e e d d i i c c t t P P u u l l s s e e F F e e a a t t u u r r e e s s
PredictPulse provides proactive monitoring, an online dashboard, mobile app with alarm status information and
a monthly report detailing the ongoing health of your Eaton 9395P-1200 UPS. Features include:
• Proactive monitoring that automatically analyzes the status of the Eaton 9395P-1200 UPS 96 times every
day (every 15 minutes). All health data gathered from the unit, current and historical, is analyzed at the
Customer Reliability Center (CRC). Algorithms and sophisticated analytics software is constantly scanning
your UPS's data for potential failures. Anomalies are escalated to a Software and Monitoring analyst or
Technical Support specialist. Critical events are remotely diagnosed to expedite repairs, including smart
dispatch of field technicians with probable cause and likely parts (avoiding return visits due to lack of
required parts). Through this service, the CRC can take pre-emptive, corrective action to ensure the
highest level of availability of your Eaton 9395P-1200 UPS system.
• Easy self-installation in minutes from a wizard installer or directly from the PowerXpert Gateway UPS card.
PredictPulse uses standard Eaton connectivity hardware, requiring no special software (devices only need
to be connected to a network).
• Ability to give an unlimited number of coworkers access to the real-time data and reports found in
PredictPulse's online dashboard and mobile app. This allows you to collaborate and Eaton to notify the
most appropriate person responsible for a specific site or device.
• Real-time access to key performance information, alarms and trended health data about your Eaton 9395P-
1200 UPS via the PredictPulse online dashboard. Depending on the model, the dashboard aggregates all
subscribed devices and provides detailed information about voltages, loads, energy savings, service levels,
external factors such as temperature and humidity, attached batteries, and system availability. All of these
factors contribute to the Relative Performance Index (RPI) score that allows you to compare your unit's
health relative to Eaton's optimum UPS operating levels.
• Real-time alarm events for all subscribed devices via the PredictPulse mobile app (Apple and Android). You
can track all alarms by device. As critical alarms occur, Eaton will acknowledge them so you know when
Eaton has diagnosed the alarm (and pending notification of resolution).
• A monthly summary report that delivers key performance information, alarms and trended health data
about your Eaton 9395P-1200 UPS system, based on the prior month's data.
• A foundation based on CA Technologies' leading Data Center Infrastructure Management (DCIM) software
application. This enables powerful reporting, analytics, security and compatibility with hundreds of power
infrastructure devices.
8 8 . . 2 2 . . 2 2 I I n n s s t t a a l l l l i i n n g g P P r r e e d d i i c c t t P P u u l l s s e e
A quick start guide and self-installation wizard tool are available at www.eaton.com/predictpulse. The latest
updates, installation tips and information on connecting PredictPulse are also available at that link. For
installation support or questions about PredictPulse, contact predictpulsesupport@eaton.com.
PredictPulse relies on a Power Xpert Gateway UPS card installed with the UPS to send one-way outbound
SMTP e-mails to Eaton, as well as an environmental monitoring probe (EMP) for battery temperature/humidity
monitoring. PredictPulse is secure as Eaton never communicates through your firewall—it only listens for
178 Eaton ® Power Xpert ® 9395P-1200 Installation and Operation Manual 164000500—Rev 11