Nice HySecurity SlideSmart DC Series Installation And Programming Manual page 107

Display
Alert, Error or
Condition
Smart DC
Controller
detects
ERROR 3
communication
Hy5B FAILED
error with a
Hy5B vehicle
detector.
Smart DC
Controller has
detected a
ERROR 4
communication
PRIMARY-
error between
SECONDARY
primary and
COMM
secondary in
a dual gate
installation.
Table 16. Smart DC Controller - Troubleshooting
Description
Fault
Caused by Hy5B removal or lacks
socket connection integrity. Message
indicates which detector alert applies
to: Exit Loop (ELD), Inside Obstruction
Loop (IOLD), Outside Obstruction
Loop (OOLD), or Center Loop (CLD).
Several possible causes:
• Primary/Secondary communication
cable has not been installed correctly.
See Primary and Secondary Wiring
Connections.
• Primary/Secondary not configured
properly through Installer Menu.
• Operator not properly Operator not
properly earth grounded.
• Primary/Secondary communication
cable installed in same conduit as
high-voltage AC power.
• One operator does not have power
applied to it.
• One operator may have a different
software version.
TROUBLESHOOTING
Possible Causes Solutions
1. Press RESET.
2. Remove and re-
install Hy5B.
3. Replace Hy5B, if
needed.
1. Correct
communication
cable.
2. Verify each operator
is configured
properly via Installer
Menu. Set one
operator as Primary,
one as Secondary.
3. Install ground rod
per NEC/NFPA
standard.
4. Install separate
communication
cables conduit.
5. Ensure AC power
is present at both
operators and all
power switches are
ON.
6. Check software
version currently
loaded in operator
by pressing RESET.
Make sure both
operators are
running same
software version.
MX4505 Rev.H ©2022
107 107