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IVX
N
N
M
O
AMES
ATCHED
This prompt is played to the caller if, in a Directory Branch, the
first letter he selected does not have any names associated with
it; or he has listened to all of the names played and has not
made a selection. After this prompt is played, the system will
forward the call to the Extension, Branch or Mailbox as pro-
grammed in call forward no response. Default is: "No names
matched, one moment please."
L
M
EAVE A
ESSAGE
To reduce the recording requirements for mailbox user, this
prompt is played at the end of the mailbox user's personal greet-
ing and instructs the caller as to how to leave a message or
other options. Default is: "To reach the operator press 0 or to
leave a message begin recording at the tone. Press 1 when fin-
ished".
E
R
ND OF
ECORDING
Plays after a caller leaving a message presses 1 to stop record-
ing and instructs the caller as to other options. Default is: "To
continue this recording press 1, to return to the main menu
press 8, or if finished press * and hang up".
ACD Q
P
UEUE
ROMPT
The first prompt played to a caller when all extensions are busy
in an ACD Department. Default is: "All agents are currently
assisting other customers, please hold and your call will be
answered in the order received".
ACD H
P
OLD
ROMPT
Is periodically played to callers on hold in an ACD Department
when all extensions are busy. Default is: "All agents are still
busy assisting other customers, please hold and your call will be
answered in the order received".
H
M
G
OLIDAY
AIN
REETING
The Holiday Main Greeting is played to callers when the system
has been manually placed in Holiday Mode. Default is: "Thank
you for calling, our office is closed in observance of the holiday.
You may dial your party's extension, at any time, or please call
back during normal business hours".
Note: Night Mode programming for call routing will be followed
while in Holiday Mode.
P
ROGRAMMING
P
535
ROMPT
P
536
ROMPT
P
537
ROMPT
538
539
P
540
ROMPT
4.35
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