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IVX
Agent Log On Keys will be automatically assigned to the lower
left Soft Feature Keys for the stations listed in ACD
Departments. Stations can later be added to or deleted from
ACD Departments by creating or deleting Log On Keys as part
of their station programming (See Power User's Guide).
P
-U
O
ICK
P
NLY
Allows for creation of a traditional pick-up group. Calls cannot
be directed to a Pick-Up Only Department. An extension can
only be assigned to one Pick-Up Only Department. A Soft
Feature Key must be programmed on phones that are to use
this feature.
Note: Usually a caller will be forwarded to a Department by the
Auto Attendant. However, a user can also transfer a caller to the
Department number. The transferred call will be processed
according to the above description as if transferred by the Auto
Attendant.
See the Tutorial (Section 2) for programming examples.
Following is an example of a completed Programming
Worksheet.
1.
2.
3.
EXT NAME
TYPE
200 SALES
IN ORDER MB102
201 SERVICE ACD
Each programming step is as follows:
1. D
N
EPARTMENT
UMBER
Department numbers range from 200 to 209.
2. N
AME
The Department name is used for the LCD Display, reports, and
as a programming aid. The name length can be up to 10 char-
acters (See Inputting Alphabetic/Numeric Characters earlier in
this section). Default = the Department Number.
3. T
YPE
The Department type is selected from one of the five possible
types (All, In Order, UCD, ACD, Pick-up). Default = In Order
P
ROGRAMMING
4.
5.
6.
CF DAY CF NIGHT LIST:
MB102
104, 112, 115
0
MB301
101, 102
4.19
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