ESI ORIGINAL IVX Installation Manual page 43

IVX
A A
UTO TTENDANT WITH
ID12
ID11
GoTo
Menu
Service
202
"For widget sales press 1, for gad-
get sales press 2, to return to the
main greeting press 3."
ID112
ID111
GoTo
GoTo
Gadget Sls
Widget Sls
201
200
S -M
UB ENUS
C R
USTOMER EQUIREMENT
In the above example, the customer wants to have sales broken
into widget and gadget calls, and admin calls directed to either
the accounts payable clerk (104), or the accounts receivable
clerk (106).
P T
ROGRAMMING ECHNIQUE
This could have been accomplished by listing all of these choic-
es in the Main Greeting, but it will be better to break up the
choices presented to the caller. In this case the Installer would
create two sales Departments (200 and 201) with the appropri-
ate sales extensions in each. The worksheet example is:
ID1
Menu
Main Greeting
ID13 ID14
Menu
Directory
All
"For accounts payable press 1, for accounts
receivable press 2, or to return to the main
greeting press 3."
ID113 ID131
GoTo
GoTo
Main Grtg
A/P
ID1
104
T
UTORIAL
"Thank you for calling ABC Company. for sales
press 1, for service press 2, for admin press 3, for a
company directory press 4, or please hold the line
for the operator."
ID15
ID132
GoTo
A/R
106
3.15
ID16
ID133
GoTo
Main Grtg
ID1