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1.4 G
D
ENERAL
ESCRIPTION
ACD C
APABILITY
LCD D
ISPLAY
C
ID
ALLER
V
P
K
ISUAL
ARK
EYS
911 A
LERT
Department Groups can be set up to provide sophisticated
Automatic Call Distribution (ACD) features. Calls are presented
to the longest Idle ACD agent or, if all agents are busy, callers
can be held in queue and presented as agents become avail-
able. Possibilities include: Up to 10 agent groups with up to 16
agents in a group.
Display for users and idle agents indicates number of new and
old messages waiting in voice mail. During retrieval of mes-
sages, the display shows the phone number (*if Caller ID is
active) associated with the message being heard – plus a count-
down display of the message duration. The display shows real
time activity to ACD agents indicating how many calls are hold-
ing and the length of the longest holding call.
With Caller ID service activated with the service provider, the
name and/or number of the calling party will be displayed on
incoming calls and during call waiting. Additionally, the Caller ID
will be displayed with messages to facilitate automatic callback
to the calling party. Note: Some limitation based on the service
provider and the local dialing patterns may exist.
These unique keys allow simplified "park & page" to lighted park
keys appearing on all stations. No need for confusing park and
retrieve codes. In addition, a dedicated hold key provides for
exclusive hold.
This feature provides immediate line access if any station with
line access dials 911 to report an emergency. A message will be
sent via the serial port indicating the start date, time, station
number, and end-time of the 911. Additionally, a warning tone
will sound at the operator station and the LCD display will show
"911 CALL FROM X102 JOHN JAMES".
IVX
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