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3.14 T
UTORIAL
B
A
ASIC
UTO
ID12
ID11
GoTo
GoTo
Service
Sales
202
201
A
TTENDANT
C
USTOMER
A company wants to provide the caller with options to reach
sales (3 extensions), service (4 extensions), admin (1 exten-
sion), and a company directory (by all names).
P
ROGRAMMING
As part of extension programming, the Installer would have cre-
ated a sales Department (201) with the 4 extensions and a ser-
vice Department (202) with the 3 extensions. The worksheet
example is:
ID1
Menu
Main Greeting
ID13
GoTo
Admin
106
R
EQUIREMENT
T
ECHNIQUE
"Thank you for calling ABC Company. for sales
press 1, for service press 2, for admin press 3, for a
company directory press 4, or please hold the line
for the operator."
ID14
ID15
Directory
All
IVX
ID16
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