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3.8 T
UTORIAL
A
S
LL
TATIONS AT THE
S
R
TATIONS
UNG
S
T
AME
IME
C
R
USTOMER
A company has three admin clerks each of which is able to han-
dle any type of call.
P
ROGRAMMING
In the example, to get the most immediate service the calls are
set to ring all three clerk's extensions at the same time. The
worksheet example is:
EXT TYPE NAME
200
ALL
EXT List: 102 104 112
I
T
O
L
N
HE
RDER
ISTED
C
R
USTOMER
A company has 4 sales reps of varying capabilities. They want
the best rep to always get the next call and if busy, the next best
rep will get the next inbound call (and so on).
P
ROGRAMMING
The reps' extension numbers would be listed in the Department
with the best reps number first, advancing to the rep with the
least capability. Additionally, the number one rep (ext 106) will
have all calls that are busy or no answer to the entire
Department sent to his mailbox. The worksheet example is:
EXT TYPE NAME
200 Order Sales
EXT List: 106 103 105 113
EQUIREMENT
T
ECHNIQUE
CF DAY CF NIGHT
ADMIN
MB102
EQUIREMENT
T
ECHNIQUE
CF DAY CF NIGHT
MB106
IVX
PGZN
MB102
PGZN
MB106
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