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ESI original IVX Administrator's Manual

Telephone system
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ORIGINAL
A
DMINISTRATOR
M
ANUAL

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Summary of Contents for ESI original IVX

  • Page 1 ORIGINAL DMINISTRATOR ANUAL...
  • Page 2 (Inside front cover)

  • Page 3: General Description

    ENERAL ESCRIPTION ENERAL ESCRIPTION ® , an integrated voice exchange, is an advanced small business telephone system with built-in voice processing, automated attendant and voice-mail capability. The sys- tem’s combined functions are controlled by a single proces- sor and by a single set of proprietary operating system soft- ware.
  • Page 4 1.2 G ENERAL ESCRIPTION YSTEM ABINET The compact, wall-mounted cabinet houses the processor, memory, and station interfaces. It is powered by a small external wall-mount transformer. The base unit is capable of supporting up to eight CO Lines, 16 Feature Phones, and two Analog Ports.
  • Page 5 ENERAL ESCRIPTION OICEMAIL A unique fixed key that provides for one-stroke immedi- ate interface to the user’s voice mail features. Direct access to a voice mail box is accomplished by pressing the VOICEMAIL Key from an idle station. Transferring an outside caller directly to a user’s mailbox is as simple as pressing the VOICEMAIL Key followed by the appropri- ate station key.
  • Page 6 1.4 G ENERAL ESCRIPTION IALING Because the MOH source is being generated by the sys- tem, DTMF receivers are able to continuously monitor the line – allowing callers on hold or in ACD queue to dial other options such as menu selections or the operator. ERSONAL REETING EMINDER...

  • Page 7: Lcd Display

    ENERAL ESCRIPTION LCD D ISPLAY Display for users and idle agents indicates number of new and old messages waiting in voice mail. During retrieval of messages, the display shows the phone number (*if Caller ID is active) associated with the message being heard –...
  • Page 8 1.6 G ENERAL ESCRIPTION TANDARD EATURES TTENDANT Auto Attendant is like having an extra staff member on board -- or, it may allow freeing up an existing employee for other duties. Efficient call handling is assured by up to six menu levels, 40 audiotext branches, directory, Day/Night/Holiday modes, and primary and secondary answering capability.
  • Page 9 ENERAL ESCRIPTION AITING A second call (indicated by an audible tone and a display indication) to an in-use station can be handled by the user much the same as they do at home with call-waiting...sim- ply press the FLASH Key to toggle between calls – or hang-up and the other call will ring.
  • Page 10 1.8 G ENERAL ESCRIPTION ELAYED INGING Delayed ringing options allow flexibility in how unan- swered incoming calls are processed. For example, an incoming call intended for a sales person or department may be progressed to an administrator – and ultimately to a chime for any available person to answer.
  • Page 11 ENERAL ESCRIPTION ECALL This feature gives flexibility in the amount of time that elapses between placing a call on Park or on Hold and when that party is recalled. UMBER EDIAL If an attempt at an outside call is unsuccessful, (e.g., a busy signal), simply press the single RDL Key for one or more subsequent attempts.

  • Page 12: Private Line

    1.10 G ENERAL ESCRIPTION IGHT ERVICE The system includes both automatic and manual control of Day/Night Mode. AGING There are three built-in paging zones – and one (1) all- page via a fixed feature key. RIVATE Lines can be programmed to ring directly to a preset sta- tion, department or mailbox.

  • Page 13: Administrator Duties

    DMINISTRATOR ROGRAMMING Carefully read the Power User’s Guide for a com- plete understanding of the station operation before finishing this manual. DMINISTRATOR UTIES The System Administrator's duties may include: • Administer station assignments • Manage station feature authorization • Maintain employee directory (if used) •...
  • Page 14 2.2 A DMINISTRATOR ROGRAMMING SSIGN PECIAL AILBOXES Create or edit the special mailboxes (Guest/Info, Group, and Cascade Paging). Work out their best use for your organization and distribute these mailbox numbers and user instructions accordingly. SSISTANCE Assist each user in becoming familiar with station pro- gramming and learning to rely on the Verbal Help Mode.
  • Page 15 DMINISTRATOR ROGRAMMING ROGRAMMING RESS ESCRIPTION Enter Acts as an enter key to confirm a new or existing entry and advance to the next programming step. Back-Up Backs up to the previous prompt with- out changing its value. Delete HOLD Deletes data or recording. Exit Hang Up Exits programming mode and...

  • Page 16: Numeric Characters

    2.4 A DMINISTRATOR ROGRAMMING NPUTTING LPHABETIC UMERIC HARACTERS Names for extensions, departments, etc. can be input by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed. When the desired character is dis- played, press # to confirm, and the cursor will move to the next character position.

  • Page 17: System Numbering

    DMINISTRATOR ROGRAMMING YSTEM UMBERING The system’s fixed numbering plan is as shown: to 16 CO Lines Operator Extension (default) 100 to 131 User Extensions 191 to 192 Analog Extensions 200 to 209 Department Pilots 300 to 499 Guest / Info Mailboxes Broadcast Mailbox 501 to 516 Group Mailboxes...
  • Page 18 2.6 A DMINISTRATOR ROGRAMMING DMINISTRATOR ROGRAMMING VERVIEW 1 System Parameters 13 Administrator Password 14 Set Time 17 System Speed Dial 3 Extension Programming 32 Extension Feature Authorization 5 Voice Mail Programming 53 Guest / Info Mailboxes 54 Group Mailboxes 56 Cascade Paging Mailboxes 6 Recording 61 Record System Prompts 62 Record Directory Names...

  • Page 19: Programming Mode

    DMINISTRATOR ROGRAMMING NTER ROGRAMMING Programming Mode is entered by pressing the PROG/HELP Key. During play of the normal station pro- gramming menu, press PARK 3 to stop the station pro- gramming prompt, and input the Administrator Password. The system will then begin playing the Administrator programming menu.
  • Page 20 2.8 A DMINISTRATOR ROGRAMMING YSTEM PEED Up to 100 System Speed Dial numbers and associated names can be stored (in location numbers 600 to 699) for access by any station. A user can initiate a speed dial by a “Rolodex” type selection on the display or by dialing the location number (600 to 699).
  • Page 21 DMINISTRATOR ROGRAMMING XTENSION EATURE UTHORIZATION Many extension features can be allowed/denied on a extension-by-extension’s basis. Station users can only pro- gram allowed features by using a combination of voice and LCD prompts from their phone. HE SEQUENCE OF PROGRAMMING IS AS FOLLOWS NAME CALLWAIT AA BLOCK REC SER OB TOLL...
  • Page 22 2.10 A DMINISTRATOR ROGRAMMING 5. A TTENDANT LOCK Blocks calls from being transferred to the station from the Auto Attendant. 6. L ECORDING EATURE If enabled, will allow the user to record conversations. 7. S ERVICE BSERVING Allows the user to monitor the conversations of those sta- tions listed in the Service Observing list for his station.

  • Page 23: Guest Mailboxes

    2.11 DMINISTRATOR ROGRAMMING UEST AILBOXES Mailboxes numbered from 300 to 499 can be either a Guest or Info Mailbox. To create a new mailbox, input the mail- box number and select type: Guest or Info by pressing the PARK 3 Key. UEST AILBOXES Guest Mailboxes are designed to be used by personnel,...
  • Page 24 2.12 A DMINISTRATOR ROGRAMMING These mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the information to be played) has been recorded. Deleting the personal greeting will turn “off” the mailbox. The sequence of programming is as follows: NAME TYPE CF DAY...
  • Page 25 2.13 DMINISTRATOR ROGRAMMING ROUP AILBOXES INCLUDING ROADCAST ROUP AILBOXES Up to 16 Group Mailboxes (501 to 516) can be assigned. These can be used by anyone who knows the password to leave messages for all users listed as members of that group.
  • Page 26 2.14 A DMINISTRATOR ROGRAMMING ASCADE AGING AILBOXES Up to 10 Cascade Paging Mailboxes (in range 520 to 529) can be created. These can be assigned to anyone that requires additional levels of paging beyond the single level available in all user mailboxes. The paging numbers and number of times each is to be paged before the next paging number is added are programmed in this function.
  • Page 27 2.15 DMINISTRATOR ROGRAMMING ROMPT The Busy Prompt is played to the caller if an extension is busy. Default is: "That extension is busy". ROMPT This prompt is played to the caller after he has made a menu selection or input an extension number. Default is: "One moment please".
  • Page 28 2.16 A DMINISTRATOR ROGRAMMING ACD Q UEUE ROMPT Plays in an ACD Department when all extensions are busy and before the caller is put on hold. Default is: “Those extensions are busy, please hold and your call will be answered in the order received".
  • Page 29 2.17 DMINISTRATOR ROGRAMMING ESSAGE ROGRAMMING MOH can be either live music (with an external music source connected to the MOH input connecter), or pre- recorded music/messages can be stored on the disk and played continuously to a caller on hold. Three generic MOHs are stored as Prompt 591, 592 and 593.
  • Page 30 2.18 A DMINISTRATOR ROGRAMMING UNCTION EPORTS ERIAL RINTER Connect a standard serial printer to the serial port of the system. The output from the serial port is: 8 data bits, 1 stop bit, and no parity. The baud rate is programmed by the Installer in Function 18.

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