ESI ORIGINAL IVX Installation Manual page 30

3.2 T
UTORIAL
P A
RIMARY NSWER AT THE
P A
RIMARY NSWER AT THE
O
PERATOR
C R
USTOMER EQUIREMENT
A company wants all of its calls answered by the operator
(X100) except by the Auto Attendant if not answered after
excessive ringing.
P T
ROGRAMMING ECHNIQUE
In the example, the Line is programmed to ring at the operator's
extension until the 9th ring and then be answered by the Auto
Attendant (ID1). The worksheet example is:
CO OUT Ring 1 Ring 3 Ring 5 Ring 9
1 9 100
A A
UTO TTENDANT
C R
USTOMER EQUIREMENT
A company wants all of its calls answered by the Auto
Attendant.
P T
ROGRAMMING ECHNIQUE
In the example, Line 1 will be answered immediately by the Auto
Attendant (ID1 is the Main Greeting). This is default for both
Day and Night Mode.
Note: See Auto Attendant Programming Techniques for exam-
ples of how to route the caller once answered by the Auto
Attendant. The worksheet example is:
CO OUT Ring 1
1 9 ID1
100 100 ID1
Ring 3 Ring 5 Ring 9
IVX