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ESI 30D Business Phone User Manual

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Table of Contents

Contents
Product Overview: ESI 60 Business Phone
Product Overview: ESI 40 Business Phone
Product Overview: 48-Key Feature Phone
Optional Expansion Consoles
Product Overview: ESI 30D Business Phone
Product Overview: 24-Key Feature Phone (Legacy Product)
Product Overview: 12-Key Feature Phone (Legacy Product)
Product Overview: ESI Cordless Handset II
Connecting Your ESI Phone
60-Key Expansion Console Connection
Second Expansion Console Connection
ESI Cordless Handset II Connection
Help Mode (Verbal User Guide)
User Programming: an Introduction
User Programming Menu
How the Programmable Feature Keys Can be Set
Keys' LED Activity During Programming
Station Options
Station Audibles
Password
External Message Notification
Urgent Message Activation
ESI Mobile Messaging Options
Twinning Programming
Personal Call Routing
ESI Presence Management Settings
Message Recycle bin (Un-Delete)
Voice Mail Operation
Voice Mail Key
Personal Greetings
Personal Greeting Keys
Leaving Messages
Autopage
Moving and Deleting a Message
Off-Premises "Reach Me"
Message Retrieval
Message Waiting Display
Retrieving Voice Mail Messages from Your ESI Phone
If Using and ESI 60 Business Phone
New Message Skip
Key's Functions During Voice Mail Message Retrieval from an ESI Phone
Retrieving Voice Mail Messages Using Another User's ESI Phone
Virtual Mailbox Key
Retrieving Messages from an Off-Premises Location
Live Recording
Quick Move
Playback of Recordings
Off-Premises Message Delivery
Message Delivery to a Phone
Message Delivery to an External Pager
Urgent Messages, Message Recycle bin (Un-Delete)
Status Indicator Lamp
Setting up ESI Mobile Messaging
Programming E-Mail Addresses and .WAV Attachment Settings
Active E-Mail Destination for Your Extension
Main E-Mail and Alternate E-Mail Destinations for Your Extension
Active E-Mail Destination for Your Guest Mailbox
Main E-Mail and Alternate E-Mail Destinations for Your Guest Mailbox
Setting up Twinning
Enable/Disabling Twinning
Twinning Destination
Optional Voice Mail Feature: Guest Mailboxes
Programming Your Guest Mailbox from an ESI Phone
Optional Voice Mail Feature: Group/Broadcast Mailboxes
Optional Voice Mail Feature: Cascade Notification Mailboxes
Programming Your Cascade Notification Mailbox
Cascade Notification Parameters
Retrieving Cascade Notification Mailbox Messages
Retrieving Messages When Off-Premises
Optional Voice Mail Feature: Q&A Mailboxes
Programming Q&A Mailboxes
Retrieving Messages from an ESI Phone/When Off-Premises
Display
Caller ID
Programmable Feature Keys
Fixed-Feature Keys
Phone Overlays
Keys' Leds (Lamps)
Speaker Key and Speakerphone Operation
Volume/Scroll Keys
Mute/Dnd Key
Soft Feature Keys
Dial Tone
Outside Calls
Internal Calls
Direct Station Selection
Blind Transfer
Supervised Transfer: Announcing the Caller to the Called Person
Transferring to Another Phone Number (Trunk-To-Trunk Transfer)
Transferring a Call to a Voice Mailbox
Transferring an Internal Call to Another Station
Transferring an Internal Call to Another Phone Number
Conference Calling
Privacy Release
Call Forwarding
Call Forwarding/No-Answer
Call Forwarding/Off-Premises
Call Forwarding/No-Answer/Off-Premises
Call Waiting
Call Waiting Display
Station-To-Station Call Waiting
Background Announce Feature
Hold/Exclusive Hold Operation
The Difference between Hold and Exclusive Hold
To Place a Call on Hold
To Retrieve a Held Call
To Place a Call on Exclusive Hold
To Retrieve a Call from Exclusive Hold
Paging
Overhead Paging
Paging through Phones
Call Pickup
Live Outside Calls
Operator Station
Special Keys: Flash/Rdl
Special Keys: RELEASE
Special Keys: Esi-Dex
Auto-Dialing Using Esi-Dex
Adding Names to Your Personal Dex
Deleting Names from Your Personal Dex
Using Esi-Dex: an Example
System Speed-Dialing with Esi-Dex
Override Ring
Placing a Call Using the Override Ring Feature
Message Monitor Mode (Live Call Screening)
Personal Greeting Reminder
Headset Operation
Using a Bluetooth Headset
Answering a Call Using a Paired Bluetooth Headset
Placing an Outbound Call Using a Paired Bluetooth Headset
Cautions
Bluetooth Compatibility
Outside Dial Tone Preference
Line Keys
Optional Features
Manual Day/Night Mode (Code 560)
Service Observing (Code 561), Headset Key (Code 564)
Call-Forward Key (Code 565 or 565XXX), Redial (Code 566)
Call-Forward/No-Answer Key (Code 567)
Message Monitor Key (Code 568), Background Announce Key (Code 569)
Personal Greeting Keys (Codes 571-573)
Caller ID Key (Code 574)
Virtual Answer Keys (Codes 575, 576)
Quick Page (Code 577)
Mute/Dnd Key (Code 578)
Voice Mail (Code 579)
Override Ring (Code 580))
Record (Code 582)
Quick Switch (Code 583)
Performing Quick Switch
Account Codes (Code 584)
Local CO (Code 585)
Loop Key (Code 587)
Using an ESI Desktop IP Phone Remotely
Troubleshooting
Using Esi-Link
Network Numbering
Location Keys
Programming a Location Key
Programmable Feature Keys and Esi-Link
Dialing an Esi-Link Location
Transferring Calls
Using Feature Keys with Esi-Link
Hold
Voice Mail
Dialing Directly or Transferring to a Remote Location Mailbox
Virtual Mailbox Key - Remote Location
Voice Mail Retrieval from a Remote Location
Quick Groups/Quick Move Capabilities
Using Location Dex to Access a Remote Location's Station Dex
Remote Outside-Line-Group Access
Conferencing
ACD Agent Operation
Programming the Agent Log-On/Off Key
Wrap Mode
Programming the Wrap Key
LED Indicator
Display Indications
While Logged On: no DND, Monitor Mode, Call Forward or Programming
ACD Administrator Key
Analog Stations
Caller ID, Placing Calls
Transferring Calls, Conference Calling
Call Waiting, Call Hold
Paging, Call Pick-Up
Voice Mail Operation from an Analog Station
Function Available During Analog Station Voice Mail Message Retrieval
Analog Station Programming
Index

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1 Product Overview: Esi 30D Business Phone
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ESI 30D Business Phone User Manual

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