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3.16 T
UTORIAL
N
M
IGHT
ODE ROUTING
ID12
ID11
GoTo
GoTo
Service
Sales
202
201
C
R
USTOMER
EQUIREMENT
The company in the first example wants callers during after
hours to be able to reach the Tech on call if they have an emer-
gency or to leave a message to be returned the next day if not
an emergency.
P
T
ROGRAMMING
ECHNIQUE
The branch structure would be identical to the first example with
the addition of branch IDs 15 and 16. These selections would
be presented only in the Night Main Greeting. ID 15 would be
programmed to go to a Cascade Paging Mailbox (920) and ID
16 would go to the operator's mailbox (100). The worksheet
example is:
ID1
Menu
Main Greeting
ID13
GoTo
Admin
106
Night Greeting: "Thank you for calling ABC
Company, our offices are now closed, if you require
emergency assistance press 5, to leave a message
to be returned tomorrow press 6."
ID14
ID15
Directory
GoTo
All
Emer MB
MB920
IVX
ID16
GoTo
Gen Del
MB100
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