Table of Contents
Advertisement
IVX
T
S
ENANT
ERVICES
C
R
USTOMER
EQUIREMENT
Two companies share an office. They each wish to have their
phones handled differently. ABC Realtors wishes live answer at
the sales-rep-of-the-day desk (with overflow to the Auto
Attendant). ABC Insurance wishes to be answered by the Auto
Attendant full time. Each wants their own Main Greeting.
P
T
ROGRAMMING
ECHNIQUE
In the example, Lines 1 to 3 will ring at the sales-rep-of-the day
desk (105) and overflow to ABC Realtors' Main Greeting (ID1).
Lines 4 to 6 are answered immediately by ABC Insurance's
Main Greeting (ID2).
Line Group 9 would be assigned to the personnel for ABC
Realtors while Line Group 8 assigned to ABC Insurance
employees (If all employees work for both, they could all be
assigned to the same Line Group).
Note: Each ID will also have a different Night Main Greeting as
well. (See Auto Attendant Programming Techniques for further
ideas on using ID2.) The operator station (100) must serve as
operator for both companies and the Automatic Day/Night table
also applies to both companies. The worksheet example is:
CO
OUT
Ring 1 Ring 3 Ring 5 Ring 9
1
9
104
2
9
104
3
9
104
4
8
ID2
5
8
ID2
6
8
ID2
T
UTORIAL
104
ID1
104
ID1
104
ID1
3.5
Advertisement
Table of Contents
