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4.24 P
ROGRAMMING
F
4
UNCTION
F
41
UNCTION
1. M
B
ENU
RANCH
2. G
T
B
O
O
RANCH
A
A
UTO
TTENDANT
A
A
UTO
TTENDANT
IVX's Auto Attendant follows a branch concept whereby the
caller is routed through a series of branches– ultimately to the
extension he wishes to reach. He moves from branch to branch
by selecting a number or name presented in a branch prompt.
The three branch types can be used to create limitless routing
possibilities:
A Menu Branch includes a prompt that instructs the caller to
make a selection from the choices presented such as "For sales
press 1, for service press 2, or for admin press 3". Whenever a
Menu Branch is created, the corresponding number of sub-
branches must also be created to match the number of choices
given the caller in the prompt.
When a caller makes a single digit selection, he will then
advance to one of its sub-branches, which could be another
Menu Branch if more choices are to be given, a GoTo Branch
which will route the caller to his destination, or a Directory
Branch so he can choose from a list of names.
Note: If a caller makes no selection during the prompt in a
Menu Branch, he will be transferred according to the No
Response programming for that branch.
A GoTo Branch transfers the caller to an Extension, Department,
Mailbox, Branch ID, or an outside number:
G
T
E
O
O AN
XTENSION OR
The GoTo Branch automatically blind transfers the caller to the
Extension or Department number programmed as its destina-
tion. If the number listed is a Department, the system will follow
the programming for the Department as set in Function 33.
If the destination Extension or Department dialed is busy or
does not answer; the call will follow that Extension's or
Department's call forwarding.
P
ROGRAMMING
B
P
RANCH
ROGRAMMING
D
EPARTMENT
IVX
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