ESI ORIGINAL IVX Installation Manual page 7

IVX
L C S
IVE ALL CREENING
M - -H
ESSAGE ON OLD
O -H D
N OLD IALING
P G
ERSONAL REETING
R S S
EMOTE YSTEM OFTWARE
G E
UEST XTENSIONS
(M M
ESSAGE ONITOR
Allows a user to handle incoming calls in the same way as a
home answering machine. If the user activates Monitor Mode, a
call presented to the station will ring at the station (including dur-
ing the personal greeting being played to the outside caller).
When the caller begins leaving a message, his or her voice is
also output to the user's speaker, giving the user the option of
intercepting the call by simply lifting the handset or allowing the
message to be completed to the user's mailbox.
(MOH)
MOH allows for traditional announcement / music to be continu-
ously played to callers while on hold. Three generic messages-
on-hold are permanently stored on disk – or, up to five custom
recordings can easily be downloaded for use.
Because the MOH source is being generated by the system,
DTMF receivers are able to continuously monitor the line –
allowing callers on hold or in ACD queue to dial other options
such as menu selections or the operator.
R
EMINDER
Users typically activate this feature to automatically play their
personal greeting the first time the phone is used after extended
absence ensuring removal of outdated greetings. They do have
the option to keep as is, or to change it.
U
PDATING
System updates are accomplished via a high-speed, built-in
Modem. System software or built-in voice prompts can be facto-
ry updated via dial-up rather than by costly and time-consuming
EPROM replacement. Dealers can also use the Modem port for
remote real-time monitoring of system activity, debug, or update
of configuration data.
Employees that work outside of the office can be assigned
Guest Extensions making it appear as if they have a live station
in the office. Example: the normal extensions are numbered
100 to 115. Three outside sales reps are assigned Guest
Extensions 301, 302, and 303. An outside caller dialing 301 at
the main greeting would be forwarded directly to mailbox 301.
Additionally, an inside user can transfer a caller directly to 301's
mailbox by pressing a station key programmed for "extension"
301.
G D
ENERAL
)
1.3
ESCRIPTION