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IVX
C
D
REATING A
IRECTORY
C
R
USTOMER
EQUIREMENT
A company with 21 employees wants to provide a directory as
part of its Main Greeting.
P
T
ROGRAMMING
ECHNIQUE
Since 21 employees is probably too many to present all to a
caller, a Directory Branch is created as part of Auto Attendant
programming and set to be played alphabetically. In the Record
Directory Names programming (Function 62), record the user's
names and the associated letter on the dial pad corresponding
to the first letter of either his first or last name. The worksheet
example is:
EXT NAME
KEY
100 George Smith
101 Phil Jones
Tip: If, as example, the company president only wants callers
who knows his extension number to be able to reach him– sim-
ply don't include his name in the directory. If he does not want
any calls at all to reach him through the Auto Attendant, set his
extension for Auto Attendant Block as part of Extension
Programming. Use this technique to exclude other extensions
(such as a lobby phone, modem extension, etc.) from being
inadvertently reached through the Auto Attendant.
T
UTORIAL
EXT NAME
4
116
Paul Thones
7
117
Jane Doe
3.17
KEY
7
5
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