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IVX
P
A
RIMARY
NSWER AT THE
N
A
IGHT
NSWER TO A
O
PERATOR WITH
C
R
USTOMER
EQUIREMENT
A company wants all of its calls answered by the operator
(X100) when available, add other extensions if not answered
promptly and finally answered by the Auto Attendant if not
answered after excessive ringing.
P
T
ROGRAMMING
ECHNIQUE
In the example, Line 1 will ring at the operator's extension on the
first ring. On the 3rd ring extension 112 and 113 are added. On
the 5th ring, the operator's station is dropped from ringing. On
the 9th ring the call will be answered by the Auto Attendant. The
worksheet example is:
CO
OUT
1
9
G
D
ENERAL
ELIVERY
C
R
USTOMER
EQUIREMENT
A company wants all of its after hours calls answered with the
caller given the choice to leave a message.
P
T
ROGRAMMING
ECHNIQUE
In the example, during Night Mode, Line 1 will be answered
immediately by MB301 (a Guest Mailbox set up for general
delivery). The Personal Greeting recorded might be: "Hello,
thank you for calling ABC Company. Our offices are closed.
Our normal business hours are 8 to 5 Monday through Friday.
Please leave a message at the tone and your call will be
returned when we resume normal business hours." The work-
sheet example is:
N
M
IGHT
ODE
CO
OUT
1
9
O
O
VERFLOW TO
THERS
Ring 1 Ring 3 Ring 5 Ring 9
100
100
112
112
113
113
M
AILBOX
Ring 1 Ring 3 Ring 5 Ring 9
MB301
T
3.3
UTORIAL
ID1
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