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Solving Problems
Note:
Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.
Paper Does Not Feed or Eject Correctly
No Paper Feeds
The following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a flat surface and operate in the recommended environmental conditions.
"Environmental Specifications" on page 418
&
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
"Available Paper and Capacities" on page 358
&
"Unavailable Paper Types" on page 364
&
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
"Paper Handling Precautions" on page 37
&
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
"Available Paper and Capacities" on page 358
&
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
"Paper Size and Type Settings" on page 38
&
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed or Eject Correctly
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