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Solving Problems
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals" on page 43
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There is dust or dirt on the scanner glass.
Solutions
When scanning from the control panel and selecting auto scan area cropping function, remove any trash
or dirt from the scanner glass and document cover. If there is any trash or dirt around the original, the
scanning range expands to include it.
"Cleaning the Scanner Glass" on page 175
"Cleaning the Scanner Glass" on page 175
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Cannot Receive A3 Size Faxes
The following causes can be considered.
The paper source setting is wrong.
Solutions
Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that
the paper source is set for use with the fax feature. Select Settings > General Settings >Printer Settings >
Paper Source Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
A3 is not selected in Receiving Paper Size.
Solutions
Select Settings > General Settings >Fax Settings > Basic Settings > Receiving Paper Size, and then
check that A3 is selected. This menu allows you to set the maximum size of fax that the printer can
receive.
Received Faxes Are Not Printed
The following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
Make settings to print received faxes in Settings > General Settings > Fax Settings > Receive Settings >
Save/Forward Settings.
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The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
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