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Solving Problems
Error Messages
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Recovery Mode
Update Firmware
Related Information
"Messages are Displayed on the Control Panel" on page 239
&
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper. Next, select
OK to clear the error.
>
Paper Gets Jammed
Solutions
This problem might be resolved by tapping Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
❏ Cannot save in the computer or the memory device.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
Run Web Config, and then update the root certificate.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Clear the printer error. To check the details and solutions to the error,
press the
button and then tap Printer Status.
To check whether or not received faxes have been saved, press the
button and then tap Job Status. To save received faxes, turn on
the computer or connect a memory device to the printer.
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