Epson WorkForce Pro WF-C878RB User Manual
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Epson WorkForce Pro WF-C878RB User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing (Fax-Capable Printers Only)
Maintaining the Printer
Solving Problems
NPD6338-06 EN

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Summary of Contents for Epson WorkForce Pro WF-C878RB

  • Page 1 User's Guide Printing Copying Scanning Faxing (Fax-Capable Printers Only) Maintaining the Printer Solving Problems NPD6338-06 EN...

  • Page 2: Table Of Contents

    Contents Entering Characters......33 Guide to This Manual Viewing Animations..... . . 33 Introduction to the Manuals.
  • Page 3 Printing Using a Cloud Service....97 Advanced Menu Options for Scanning to a Registering to Epson Connect Service from Memory Device......119 the Control Panel.
  • Page 4 Reprinting Received Documents... . 157 Cannot Send or Receive Faxes....235 Error Code is Displayed on the Status Menu. . . 250 Sending a Fax from a Computer.
  • Page 5 Control Panel....304 Epson Open Platform Information..380 Printing a Network Connection Report..305 Product Specifications.
  • Page 6 Technical Support Web Site....533 Contacting Epson Support....533 Before Contacting Epson.
  • Page 7 Guide to This Manual Introduction to the Manuals......... . . 8 Searching for Information.

  • Page 8: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 9: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

  • Page 10: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...

  • Page 11: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...

  • Page 12: Copyright

    Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 13 Copyright Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 14: Important Instructions

    Important Instructions Safety Instructions..........15 Printer Advisories and Warnings.

  • Page 15: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 16: Safety Instructions For Ink

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful when you handle used ink supply units, as there may be some ink around the ink supply port. ❏...

  • Page 17: Advisories And Warnings For Using The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Related Information “Installation Location and Space”...

  • Page 18: Advisories And Warnings For Transporting Or Storing The Printer

    Important Instructions > > Notes on the Administrator Password Administrator Password Has Not Been Set Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

  • Page 19: Changing The Administrator Password

    Initializing the Administrator Password You can return the administrator password to the default settings from the administrator settings menu. If you have forgotten your password and cannot return to the default settings, you need to contact Epson Support to request service.

  • Page 20: Part Names And Functions

    Part Names and Functions Front............21 Rear.

  • Page 21: Front

    Part Names and Functions > Front Front See related information for a description of the optional items. Control panel Allows you to make settings and perform operations on the printer. Also displays the printer’s status. External interface USB port Connects memory devices. Print head Fires ink.
  • Page 22 Part Names and Functions > Front Paper cassette 1 (C1) Loads paper. Paper cassette 2 (C2) Loads paper. Optional paper casette unit. Use when this option is installed. See related information for more details. Paper cassette 3 (C3) Paper cassette 4 (C4) Printer stand Place the printer on this to prevent it from falling.
  • Page 23 Part Names and Functions > Front Cover lock Locks the ink supply unit cover. Ink supply unit cover (P) Open when replacing ink supply units. Document cover Blocks external light while scanning. Scanner glass Place the originals. You can place originals that are not fed from the ADF such as envelopes or thick books.
  • Page 24 Part Names and Functions > Front Paper support Supports loaded paper. Paper tray (B) Loads paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.

  • Page 25: Rear

    Part Names and Functions > Rear Rear Important: Note the insertion direction when using a USB 1.0 to 2.0 cable, otherwise the printer may be damaged. Duplexing unit (D2) Remove when removing jammed paper. AC inlet Connects the power cord. Rear cover (D1) Open when replacing the maintenance box or removing jammed paper.
  • Page 26 Part Names and Functions > Rear Rear cover (D3) Open when removing jammed paper. Rear cover (E) Maintenance box Collects a very small amount of surplus ink during cleaning or printing. Service USB port USB port for future use. Do not remove the sticker. LINE port Connects a phone line.

  • Page 27: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 28 Home Screen Configuration.

  • Page 28: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Logs off from the printer when Access Control is enabled. When Access Control is disabled, this is also disabled.

  • Page 29: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Printer Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon”...

  • Page 30: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Fax Allows you to send faxes. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...

  • Page 31: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Basic Settings tab displays frequently used items. The Advanced tab displays other items that you can set as necessary. Displays the list of setting items.

  • Page 32: Job/Status Screen Configuration

    Guide to the Control Panel > > Job/Status Screen Configuration Reserve Job Job/Status Screen Configuration Press the button to display the Job/Status menu. You can check the status of the printer or the jobs. Switches the displayed lists. Filter the jobs by functional. When Active is selected, displays the list of ongoing jobs and jobs waiting to be processed.

  • Page 33: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
  • Page 34 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model.

  • Page 35: Loading Paper

    Loading Paper Paper Handling Precautions......... . 36 Paper Size and Type Settings.

  • Page 36: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 37: Paper Size And Type Settings

    List of Paper Type To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver PostScript Printer Epson Universal Printer Driver Driver Epson Business Plain paper Plain paper Plain Plain...

  • Page 38: List Of Detected Paper Sizes

    Loading Paper > Loading Paper Media Name Media Type Control Panel Printer Driver PostScript Printer Epson Universal Printer Driver Driver Epson Photo Paper Glossy Photo Paper Glossy Photo Paper Glossy Glossy Epson Matte Paper- Matte Epson Matte Epson Matte Heavyweight...

  • Page 39: Loading Envelopes

    Loading Paper > > Loading Paper Loading Pre-punched Paper Loading Envelopes Load envelopes in the center of the paper tray short edge first with the flap facing down, and slide the edge guides to the edges of the envelopes. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.

  • Page 40: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Set Paper Size Auto Detect to Off, and then select User-Defined as the paper size setting. ❏...

  • Page 41: Placing Originals

    Placing Originals Placing Originals..........42 Detecting the Original Size Automatically.

  • Page 42: Placing Originals

    Placing Originals > Placing Originals Placing Originals You can place the originals by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.
  • Page 43 Placing Originals > Placing Originals Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏ When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. ❏...

  • Page 44: Detecting The Original Size Automatically

    Placing Originals > Originals that are not Supported by the ADF Detecting the Original Size Automatically When you select Auto Detect as the paper setting, the following types of paper size are identified automatically. ❏ Placing vertically: A4, B5, A5, 16K Place the long edge of the original toward the paper feed entrance of the ADF or the left side of the scanner glass.
  • Page 45 Placing Originals > Originals that are not Supported by the ADF ❏ Originals held together with tape, staples, paper clips etc. ❏ Originals that have stickers or labels stuck to them ❏ Originals that are cut irregularly or not right angled ❏...

  • Page 46: Inserting And Removing A Memory Device

    Inserting and Removing a Memory Device Inserting an External USB Device........47 Removing an External USB Device.

  • Page 47: Inserting An External Usb Device

    Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 389 & Removing an External USB Device Remove the external USB device.
  • Page 48 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Important: When sharing a memory device inserted in the printer between computers connected by USB or over a network, write access is only allowed to the computers that are connected by the method you selected on the printer. To write to the memory device, enter Settings >...

  • Page 49: Printing

    Printing Printing Documents..........50 Printing on Envelopes.

  • Page 50: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 52 You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list. Ink Levels: Displays the approximate ink level. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs.
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows Fit to Page: Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper. Zoom to: Prints with a specific percentage. Center: Prints images in the center of the paper. Paper Type: Select the type of paper on which you print.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows Reverse Order: Allows you to print from the last page so that the pages are stacked in the correct order after printing. Collate/Uncollated: Select Collate to print multi-page documents collated in order and sorted into sets. Copies: Set the number of copies you want to print.
  • Page 55 Printer and Option Information: Displays the number of sheets of paper fed into the printer or the ADF. You need to install EPSON Status Monitor 3 to check the total number of sheets. You can download it from the Epson website.
  • Page 56 Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
  • Page 57 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ This needs to be installed if you want to check the printing status with EPSON Status Monitor 3. You can download it from the Epson website.
  • Page 58 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ This needs to be installed if you want to check the printing status with EPSON Status Monitor 3. You can download it from the Epson website.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 54 6. Click Print. Related Information “Available Paper and Capacities” on page 332 & “Loading Paper” on page 38 & “Printing Using Easy Settings” on page 50 &...
  • Page 60 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. On the printer driver's Main tab, make the following settings. ❏...
  • Page 61 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's Main tab, select the document size from the Document Size setting. 2.
  • Page 62 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. 2. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide.
  • Page 63 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 64 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 65 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 66 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 67 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 68 Printing > > Printing Documents Printing from a Computer - Windows 2. Select Settings, select the items you want to print, and click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 69 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 54 4. Click Print. Related Information “Loading Paper” on page 38 & “Printing Using Easy Settings” on page 50 & Printing Password-Protected Files Yon can set a password for a print job so that it starts printing only after entering the password on the printer's control panel.
  • Page 70 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
  • Page 71 Printing > > Printing Documents Printing from a Computer - Windows ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality plain paper, or Thick paper 1 ❏ Quality: Standard or a higher quality ❏...
  • Page 72 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of color correction from the Color Correction setting. ❏ AutomaticThis setting automatically adjusts the tone to match the paper type and print quality settings. ❏...

  • Page 73: Printing A Document Using The Postscript Printer Driver (Windows)

    “List of Paper Type” on page 37 ❏ Quality: Standard, High Epson Photo Quality Ink Jet, Epson Matte, and thick paper up to 151-256g/m² are not compatible with High. Note: Deblurring may not always be possible depending on the circumstances.
  • Page 74 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
  • Page 75 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Paper/Quality Tab Tray Selection: Select the paper source and media. Paper Source: Select the paper source from which the paper is fed. Select Automatically Select to automatically select the paper source selected in the Paper Setting on the printer.
  • Page 76 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Access Control Settings Tab Printer usage may have been restricted by the administrator. Printing is available after registering your account to the printer driver. Contact the administrator for details on your user account. Access Control Settings: Set Access Control Settings.

  • Page 77: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS PostScript Options: Allows you to make optional settings. Printer Features: Set the following menu items. Color Mode: Select whether to print in color or in monochrome. Press Simulation: You can select a CMYK ink color to simulate when you print by reproducing the CMYK ink color of the offset press.
  • Page 78 If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the following menu.
  • Page 79 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 80 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select when reducing the size of the document.
  • Page 81 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
  • Page 82 Printing > > Printing Documents Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
  • Page 83 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
  • Page 84 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4.

  • Page 85: Mac Os X

    If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
  • Page 86 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X 3. Access the print dialog. 4. Make the following settings. ❏ Printer: Select your printer. ❏ Paper Size: Select the paper size you loaded in the printer. ❏...
  • Page 87 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X 6. Select Printer Features from the pop-up menu, select Quality as the Feature Sets setting, and then select the type of paper you loaded as the MediaType setting. 7.
  • Page 88 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X Related Information “Available Paper and Capacities” on page 332 & “Loading Paper” on page 38 & “List of Paper Type” on page 37 & “Menu Options for Printer Features” on page 89 &...
  • Page 89 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page. Scale to fit paper size: Prints to fit to the paper size you loaded.

  • Page 90: Printing Pdf Files From A Memory Device

    Printing > > Printing Documents Printing PDF Files from a Memory Device However, paper cannot be fed from a paper source for which the paper source is set to off in the printer's Auto Select Settings. Print Quality: Select the pint quality you want to use for printing. Color: Color Mode: Select whether to print in color or in monochrome.

  • Page 91: Printing Documents From Smart Devices (Ios)

    1. Connect your printer and your smart device using Wi-Fi Direct. “Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 294 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 344 3. Start Epson iPrint.

  • Page 92: Printing Documents From Smart Devices (Android)

    1. Connect your printer and your smart device using Wi-Fi Direct. “Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 294 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 344 3. Start Epson iPrint.
  • Page 93 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 94: Printing On Envelopes

    Printing > > Printing Photos Printing JPEG Files from a Memory Device Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1. Load envelopes in the printer. “Loading Envelopes” on page 39 2. Open the file you want to print. 3.
  • Page 95 Printing > > Printing Photos Printing JPEG Files from a Memory Device 1. Connect the memory device to the printer's external interface USB port. “Inserting an External USB Device” on page 47 2. Select Memory Device on the home screen. 3.

  • Page 96: Printing Tiff Files From A Memory Device

    Printing > > Printing Photos Printing TIFF Files from a Memory Device Printing TIFF Files from a Memory Device You can print TIFF files from a memory device connected to the printer. 1. Connect the memory device to the printer's external interface USB port. “Inserting an External USB Device”...

  • Page 97: Printing Web Pages

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smart phone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in...

  • Page 98: Registering To Epson Connect Service From The Control Panel

    Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
  • Page 99 Copying Available Copying Methods......... . 100 Basic Menu Options for Copying.

  • Page 100: Available Copying Methods

    Copying > > Available Copying Methods Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 101: Copying By Enlarging Or Reducing

    Copying > > Available Copying Methods Copying by Enlarging or Reducing 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 44 Note: You can also place the originals on the scanner glass.

  • Page 102: Copying Multiple Originals Onto One Sheet

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration. ❏...

  • Page 103: Copying In Page Order

    Copying > > Available Copying Methods Copying Originals Using Good Quality 3. Select the Advanced tab, select Multi-Page, and then select 2-up or 4-up. 4. Specify the layout order and the original orientation. 5. Tap Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1.

  • Page 104: Copying Id Card

    Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 42 2. Select Copy on the home screen. 3.

  • Page 105: Color Mode

    Copying > Basic Menu Options for Copying Color Mode: Select whether to copy in color or in monochrome. ❏ B&W Copies the original in black and white (monochrome). ❏ Color Copies the original in color. Density: Increase the level of density when the copying results are faint. Decrease the level of density when ink smears.

  • Page 106: 2-Sided

    Copying > Advanced Menu Options for Copying 2-Sided: Select 2-sided layout. ❏ 1→1-Sided Copies one side of an original onto a single side of paper. ❏ 2→2-Sided Copies both sides of a double-sided original onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the original and the paper.

  • Page 107: Mixed Size Originals

    Copying > Advanced Menu Options for Copying ❏ Collate (Page Order) Copies the originals collated in order and sorted into sets. Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are copied at the actual size of the originals.

  • Page 108: Reduce To Fit Paper

    Copying > Advanced Menu Options for Copying Reduce to Fit Paper: Copies the scanned image at a smaller size than the Reduce/Enlarge value to fit within the paper size. If the Reduce/Enlarge value is larger than the paper size, data may be printed beyond the edges of the paper.

  • Page 109: Scanning

    Scanning Available Scanning Methods......... 110 Scanning Originals to a Network Folder.

  • Page 110: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson iPrint application on the smart device. “Scanning Originals to a Smart Device” on page 124 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 111: Destination Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.

  • Page 112: Scan Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder ❏ Proxy Server Settings: Select whether or not to use a proxy server. Contacts: Select a destination from the contacts list. You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen.

  • Page 113: Scanning Originals To An Email

    Scanning > Scanning Originals to an Email Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are scanned at the actual size of the originals. Place your originals by aligning the width of the originals as shown below.

  • Page 114: Recipient Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email ❏ Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
  • Page 115 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Color Mode: Select whether to scan in color or in monochrome. File Format: Select the format in which to save the scanned image. ❏ Compression Ratio: Select how much to compress the scanned image.

  • Page 116: Scanning Originals To A Computer

    Scanning > Scanning Originals to a Computer Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.
  • Page 117 ❏ Install the following applications on your computer. ❏ Document Capture Pro ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click on the start button, and then select Windows System-Control Panel-Programs-Programs and Features.

  • Page 118: Scanning Originals To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Basic Menu Options for Scanning to a Memory Device Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 42 2. Insert a memory device into the printer. “Inserting an External USB Device”...

  • Page 119: Advanced Menu Options For Scanning To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device Scan Area: Select the scan area. To scan at the maximum area of the scanner glass, select Max Area. ❏ Orientation (Original): Select the orientation of the original.

  • Page 120: Scanning Originals To The Cloud

    Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.

  • Page 121: Advanced Menu Options For Scanning To The Cloud

    Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To scan at the maximum area of the scanner glass, select Max Area. ❏...

  • Page 122: Scanning Using Wsd

    Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
  • Page 123 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 124: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson iPrint on your smart device. ❏ Epson iPrint screens are subject to change without notice. ❏ Epson iPrint contents may vary depending on the product.

  • Page 125: Faxing (Fax-Capable Printers Only)

    Faxing (Fax-Capable Printers Only) Before Using Fax Features......... . . 126 Overview of this Printer's Fax Features.

  • Page 126: Before Using Fax Features

    Faxing (Fax-Capable Printers Only) > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...

  • Page 127: Feature: Receiving Faxes

    Faxing (Fax-Capable Printers Only) > > Overview of this Printer's Fax Features Feature: Receiving Faxes “Making Contacts Available” on page 445 Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:”...

  • Page 128: Feature: Pc-Fax Send/Receive (Windows/Mac Os)

    Faxing (Fax-Capable Printers Only) > > … Overview of this Printer's Fax Features Feature: PC-FAX Send/Rec Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes. If you save in the inbox, you can check the contents on the screen.

  • Page 129: Features: Various Fax Reports

    Faxing (Fax-Capable Printers Only) > > … Overview of this Printer's Fax Features Feature: Status or Logs for “Software for Faxing” on page 347 “Receiving Faxes on a Computer” on page 162 Features: Various Fax Reports You can check the status of sent and received faxes in a report. “Report Settings”...

  • Page 130: Feature: Fax Box

    Faxing (Fax-Capable Printers Only) > > … Overview of this Printer's Fax Features Feature: Security when Se Feature: Fax Box Inbox and confidential boxes You can store received faxes in the inbox or confidential boxes. “Inbox/Confidential” on page 149 Stored Documents Box You can send faxes using documents saved in this box.

  • Page 131: Features: Other Useful Features

    Faxing (Fax-Capable Printers Only) > Sending Faxes Using the Printer Features: Other Useful Features Blocking Junk Faxes You can reject junk fax. “Making Settings for Blocking Junk Faxes” on page 474 Receiving Faxes After Dialing After dialing to another fax machine, you can receive the document from the fax machine. “Receiving Faxes by Making a Phone Call”...

  • Page 132: Selecting Recipients

    Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Selecting Recipients 5. Tap to send the fax . Note: ❏ If the fax number is busy or there is some problem, the printer automatically redials after one minute. ❏...

  • Page 133: Various Ways Of Sending Faxes

    Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Various Ways of Sending Faxes Sending the Fax after Checking the Scanned Image You can preview the scanned image on the LCD screen before sending the fax. (Monochrome faxes only) 1.
  • Page 134 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes 4. When you hear a fax tone, select Send/Receive at the upper right corner of the LCD screen, and then select Send. Note: When receiving a fax from a fax information service, and you hear the audio guidance, follow the guidance to make the printer operations.
  • Page 135 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes 2. Select Polling Send, tap , and then select Settings. Note: If a password entry screen is displayed, enter the password. 3. Make the appropriate settings, such as Notify Send Result. Note: If you set a password in Box Open Password, you will be asked to enter the password from the next time you open the box.
  • Page 136 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes 2. Select Polling Send or one of the bulletin board boxes that have already been registered. If the password entry screen is displayed, enter the password to open the box. 3.
  • Page 137 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later) You can set to send a fax at a specified time. Only monochrome faxes can be sent when the time to send is specified.
  • Page 138 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes 2. Select Fax on the home screen. 3. Select Contacts and select a recipient with a registered subaddress and password. You can also select the recipient from Recent if it was sent with a subaddress and password. 4.

  • Page 139: Receiving Faxes On The Printer

    Faxing (Fax-Capable Printers Only) > > Receiving Faxes on the Printer Receiving Incoming Faxes Sending Faxes Using the Stored Document Feature 1. Select Fax Box on the home screen, and then select Stored Documents. 2. Select the document you want to send, check the content of the document, and then select Start Sending. When the message Delete this document after sending? is displayed, select Yes or No.
  • Page 140 Faxing (Fax-Capable Printers Only) > > Receiving Faxes on the Printer Receiving Incoming Faxes Usage of Manual Mode This mode is mainly for making phone calls, but is also for faxing. Receiving Faxes When the telephone rings, you can answer the ringing manually by picking up the handset. ❏...

  • Page 141: Receiving Faxes By Making A Phone Call

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Receiving Faxes by Making a Pho ❏ When the ringing stops and the printer automatically switches to receive faxes: - If the ringing is for a fax: The printer starts receiving faxes. - If the ringing is for a voice call: You cannot answer the phone.
  • Page 142 Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Receiving Faxes by Making a Pho 1. Select Fax on the home screen. 2. Tap (More). 3. Select Extended Fax. 4. Tap the Polling Receive box to set this to On. 5.

  • Page 143: Saving And Forwarding Received Faxes

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Saving and Forwarding Received “Receiving Faxes After Confirming the Sender's Status” on page 141 & “More” on page 147 & Saving and Forwarding Received Faxes Summary of the Features If your organization has a printer administrator, contact your administrator to check the status of the printer settings.

  • Page 144: Viewing Received Faxes On The Printer's Lcd Screen

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Viewing Received Faxes on the Pri “Making Settings to Save and Forward Received Faxes with Specific Conditions” on page 470 & “Viewing Received Faxes on the Printer's LCD Screen” on page 144 &...

  • Page 145: Menu Options For Faxing

    Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing Fax Settings Menu Options for Faxing Recipient Select the menus on the control panel as described below. Fax > Recipient Keypad: Manually enter a fax number. Contacts: Select a recipient from the contacts list. You can also add or edit a contact. Recent: Select a recipient from the sent fax history.
  • Page 146 Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing Fax Settings Sharpness: Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the sharpness. ADF 2-Sided: Scans both sides of originals placed in the ADF and sends a monochrome fax. Continuous Scan(ADF): Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.

  • Page 147: More

    Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing More ❏ Fax Header Select the header for the recipient. To use this feature, you should register multiple headers in advance. ❏ Additional Information Select the information you want to add. You can select one from Your Phone Number, Destination List, and None.
  • Page 148 Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing More Fax Log: Prints a transmission report. You can set to print this report automatically using the following menu. Settings > General Settings > Fax Settings > Report Settings > Fax Log Auto Print Stored Fax Documents: Prints a list of fax documents stored in the printer’s memory, such as unfinished jobs.

  • Page 149: Menu Options For Fax Box

    Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Inbox/Confidential Related Information “Receiving Faxes by Polling (Polling Receive)” on page 141 & “Setting the Polling Send Box” on page 134 & “Registering a Bulletin Board Box” on page 135 &...
  • Page 150 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Inbox/Confidential ❏ Send Fax ❏ Details When the message Delete When Complete is displayed, select On to delete faxes after completing processes such as Save to Memory Device or Forward(Email). (Box Menu) Print All: This is displayed only when there are stored faxes in the box.

  • Page 151: Stored Documents

    Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Stored Documents: Related Information “Checking the Fax Job History” on page 157 & Stored Documents: You can find Stored Documents in Fax Box on the home screen. You can store up to 200 pages of a single document in monochrome, and up to 10 documents in the box. This allows you to save time spent scanning documents when you need to send the same document frequently.

  • Page 152: Polling Send/Board

    Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board Save All to Memory Device: This is displayed only when there are stored faxes in the box. Saves all faxes to external memory devices in the box. Selecting On in Delete When Complete deletes all documents when saving is complete.
  • Page 153 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display the icons.
  • Page 154 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board Password(PWD): Make or change the conditions for a recipient to receive the fax. Box Open Password: Set or change the password used to open the box. Delete Document After Sending: Setting this to On deletes the document in the box when the next request from a recipient to send the document (Polling Send) is completed.

  • Page 155: Checking The Status Or Logs For Fax Jobs

    Faxing (Fax-Capable Printers Only) > > … Checking the Status or Logs for Fax Jobs Displaying Information (Preview menu) ❏ Save to Memory Device ❏ Forward(Email) ❏ Forward(Network Folder) ❏ Send Fax When the message Delete When Complete is displayed, select On to delete faxes after completing processes such as Save to Memory Device or Forward(Email).
  • Page 156 Faxing (Fax-Capable Printers Only) > > … Checking the Status or Logs for Fax Jobs Displaying Information Important: When the inbox is full, receiving faxes is disabled. You should delete the documents from the inbox once they have been checked. Received Fax Save/Forward Unprocessed Status Setting...

  • Page 157: Checking Fax Jobs In Progress

    Faxing (Fax-Capable Printers Only) > > … Checking the Status or Logs for Fax Jobs Reprinting Received Do Checking Fax Jobs in Progress You can display the screen to check fax jobs for which processing is incomplete. The following jobs are displayed on the check screen.

  • Page 158: Sending A Fax From A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 347 “Application for Sending Faxes (PC-FAX Driver)” on page 347 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 159 Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi 4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality, or Character Density. For details, see the PC-FAX driver help. 5.
  • Page 160 Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi 9. Click Sending options tab, and make the transmission option settings. ❏ Transmission mode: Select how the printer transmits the document. - Memory Trans.: Sends a fax by storing the data temporarily in the printer's memory. If you want to send a fax to multiple recipients or from multiple computers at the same time, select this item.

  • Page 161: Sending Documents Created Using An Application (Mac Os)

    Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi Note: ❏ To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel. ❏ If an error occurs during transmission, the Communication error window appears. Check the error information and retransmit.

  • Page 162: Receiving Faxes On A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 347 “Application for Sending Faxes (PC-FAX Driver)” on page 347 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 163: Checking For New Faxes (Windows)

    Faxing (Fax-Capable Printers Only) > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Important: ❏ To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact your administrator for information on the printer settings status. To make settings on the printer's control panel, select Settings >...

  • Page 164: Checking For New Faxes (Mac Os)

    Faxing (Fax-Capable Printers Only) > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) While the fax icon indicates that it is standing by, you can check for new faxes instantly by selecting Check new faxes now. Using the Notification Window (Windows) When you set to notify you the new faxes exist, a notification window is displayed near the task bar for each the fax.

  • Page 165: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on a Computer Canceling the Feature that Saves 3. Check the date and the sender in the file name, and then open the PDF file. Note: Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender's number) Information sent from the sender is displayed as the sender's number.

  • Page 166: Maintaining The Printer

    Maintaining the Printer Checking the Consumables Status........167 Improving Paper Feeding Problems for Paper Cassette.

  • Page 167: Checking The Consumables Status

    ❏ You can also check the approximate ink levels and the approximate service life of the maintenance box from the computer. For Windows users, note that you need to install EPSON Status Monitor 3 to enable this feature. ❏ You can continue printing while the ink low message is displayed. Replace the ink supply units when required.

  • Page 168: Improving Print, Copy, Scan, And Fax Quality

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality 2. Wipe the roller using a soft, moist cloth. Important: Using a dry cloth may damage the surface of the roller. 3. Insert the paper cassette. Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality If you notice a misaligned vertical lines, blurred images, or horizontal banding, adjust the print quality.

  • Page 169: Checking And Cleaning The Print Head

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head ❏ This pattern allows you to perform alignment if you see horizontal banding at regular intervals. Find and enter the number for the least separated and overlapping pattern. Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear.

  • Page 170: Running Power Cleaning

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Running Power Cleaning 4. Check the printed pattern to see if the print head nozzles are clogged. ❏ A: All lines are printed. Select . No further steps are needed. ❏...

  • Page 171: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 6 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Checking and Cleaning the Print Head”...

  • Page 172: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 4. Follow the on-screen instructions to print an alignment pattern. 5. Follow the on-screen instructions to align the ruled lines. Find and enter the number for the pattern that has the least misaligned vertical line.
  • Page 173 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 1. Open the document cover. 2. Take the cleaning cloth from the cleaning cloth holder. 3. Use the cleaning cloth to clean the surface of the scanner glass.

  • Page 174: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
  • Page 175 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
  • Page 176 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Close the ADF cover, and then open the document cover. 4. Take the cleaning cloth from the cleaning cloth holder. 5. Use the cleaning cloth to clean the part that is shown in the illustration.

  • Page 177: Adjusting Print Quality Per Paper

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting Print Quality per Paper Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...

  • Page 178: Saving Power

    Maintaining the Printer > > Saving Power Saving Power (Control Panel) Find and enter the number for the least separated and overlapping pattern. Note: When you print the paper that can be adjusted the quality, select Auto Select (plain papers) on Paper Type for printer driver, so adjustment value is automatically applied.

  • Page 179: Installing Or Uninstalling Applications Separately

    1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
  • Page 180 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 181: Installing A Postscript Printer Driver

    & Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 182: Adding The Printer (For Mac Os Only)

    Follow the on-screen instructions to connect the printer to the computer. 5. Follow the on-screen instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support.epson.net/...
  • Page 183 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 184: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...
  • Page 185 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.

  • Page 186: Moving And Transporting The Printer

    Maintaining the Printer > > Moving and Transporting the Printer Moving the Printer Moving and Transporting the Printer Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏...

  • Page 187: Transporting The Printer

    Maintaining the Printer > > Moving and Transporting the Printer Transporting the Printer 7. Remove the output tray. 8. Store the paper support. 9. Set the cover lock to the locked position. The cover lock prevents the ink supply unit cover from being opened. The printer is ready to be moved.

  • Page 188: Replacing Maintenance Rollers In Paper Cassette 1

    Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 If print quality has declined the next time you print, clean and align the print head. Related Information “Moving the Printer” on page 186 & “Checking and Cleaning the Print Head” on page 169 &...
  • Page 189 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 2. Remove the new maintenance rollers from their package. Important: ❏ The maintenance rollers for the paper cassette 1 and paper cassette 2 to 4 are different. Check the direction of the arrow at the center of the maintenance rollers, and make sure the maintenance rollers are the ones for paper cassette 1.
  • Page 190 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 5. Pull out rear cover 2. 6. Remove the cover inside the back of the printer. 7. Slide out the two used maintenance rollers, and remove them. 8. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly.
  • Page 191 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 9. Reattach the cover inside the back of the printer. 10. Insert rear cover 2. 11. Close rear cover 1. 12. Release the lever of the paper cassette.
  • Page 192 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 13. Slide the maintenance roller toward the lever, and then remove them by taking the shaft out of the holder. 14. Insert the shaft of the new maintenance roller into the hole in the holder, and then slide the shaft on the lever side along the slot while it is facing the flat surface at the front.

  • Page 193: Replacing Maintenance Rollers In Paper Cassette 2 To 4

    Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 Replacing Maintenance Rollers in Paper Cassette 2 to There are two places for replacing the maintenance rollers: on the back of the printer (two rollers) and on the paper cassette (one roller).
  • Page 194 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 3. Pull out the paper cassette for which you want to replace the rollers. 4. Turn the printer around, and then open the printer's rear cover. 5. Remove the screws by a screwdriver and remove the cover on the rear of inside the printer.
  • Page 195 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 6. Slide out two used maintenance rollers, and remove both of them. 7. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 8.
  • Page 196 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 9. Close the rear cover. 10. Release the lever. 11. Slide the maintenance roller toward the lever, and then remove them by taking the shaft out of the holder.
  • Page 197 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 12. Insert the shaft of the new maintenance roller into the hole in the holder, and then slide the shaft on the lever side along the slot while it is facing the flat surface at the front. 13.

  • Page 198: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 199 A Message is Displayed on the LCD Screen.

  • Page 199: The Printer Does Not Work As Expected

    The overcurrent protection function was activated. Solutions Unplug and plug in the power cord, and then turn the printer back on. If the problem cannot be cleared, contact Epson support. Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled.

  • Page 200: Paper Does Not Feed Or Eject Correctly

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase. Paper Does Not Feed or Eject Correctly No Paper Feeds The following causes can be considered.
  • Page 201 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Paper slips when paper dust adheres to the roller. Solutions Clean the roller. “Improving Paper Feeding Problems for Paper Cassette” on page 167 &...
  • Page 202 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Several Sheets of Paper are Fed at a Time The following causes can be considered. The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications”...
  • Page 203 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Paper slips when paper dust adheres to the roller. Solutions Clean the roller. “Improving Paper Feeding Problems for Paper Cassette” on page 167 &...
  • Page 204 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Too many originals are loaded in the ADF. Solutions Do not load originals above the line indicated by the triangle symbol on the ADF. The original slips when paper dust adheres to the roller.

  • Page 205: Cannot Print

    Use EPSON Status Monitor 3 to check the connection status for the computer and the printer. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. 1. Access the printer driver.
  • Page 206 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the following if a connection has not been established. ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 206 ❏...
  • Page 207 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 208 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 209 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website.
  • Page 210 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 211 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port If you cannot change the port, select Run as administrator on the Printer menu.
  • Page 212 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
  • Page 213 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 214 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer.
  • Page 215 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 216 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the computer for details. The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur.
  • Page 217 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 218 “Checking if a genuine Epson printer driver is installed - Windows” on page 180 & “Checking if a genuine Epson printer driver is installed - Mac OS” on page 181 & “Installing or Uninstalling Applications Separately” on page 179 &...
  • Page 219 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
  • Page 220 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Communication error. Check the following if a connection has not been established. ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 220 Check the following if a connection has been established.
  • Page 221 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 222 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...

  • Page 223: Cannot Start Scanning

    Use EPSON Status Monitor 3 to check the connection status for the computer and the printer. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. 1. Access the printer driver.
  • Page 224 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The printer is recognized, but scanning cannot be performed. “Cannot Scan Even Though a Connection has been Correctly Established (Windows)” on page 227 Cannot connect to a Network The problem could be one of the following issues.
  • Page 225 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 226 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 227 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 228 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 229 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 230 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning See the following to connect the printer to the SSID. “Making Wi-Fi Settings by Entering the SSID and Password” on page 292 & The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
  • Page 231 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
  • Page 232 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning If the following are displayed, a connection has not been established between the smart device and the printer. ❏ Printer is not selected. ❏ Communication error. Check the following if a connection has not been established.
  • Page 233 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 234 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Cannot Save Scanned Images to the Shared Folder Messages are Displayed on the Control Panel When error messages are displayed on the control panel, check the message itself or the following list to solve the problems.

  • Page 235: Cannot Send Or Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Checking the Point where the Error Occurred Solutions When saving scanned images to the shared folder, saving process proceeds as following. You can then check the point where the error occurred.
  • Page 236 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There are some problems in connecting to the telephone line. Solutions Select Settings > General Settings > Fax Settings > Check Fax Connection on the control panel to run the automatic fax connection check.
  • Page 237 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Your caller ID is blocked. Solutions Contact your telecommunication company to unblock your caller ID. Some phones or fax machines automatically reject anonymous calls. The recipient's fax number is wrong.
  • Page 238 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot Receive Faxes The following causes can be considered. We also recommend checking the printer status in Job/Status, such as whether or not the printer is currently receiving the fax.
  • Page 239 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The sender has sent the fax without header information. Solutions Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in Settings >...
  • Page 240 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is not enough free space in the device. Solutions Delete unnecessary data from the device to increase the amount of free space. Or, connect another device that has enough free space.
  • Page 241 Use EPSON Status Monitor 3 to check the connection status for the computer and the printer. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. 1. Access the printer driver.
  • Page 242 > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 3. Click EPSON Status Monitor 3. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established.
  • Page 243 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 244 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 245 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 246 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 247 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 248 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 249 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 348 7.

  • Page 250: Error Code Is Displayed On The Status Menu

    Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS) The software is not installed. Solutions Make sure that the PC-FAX driver have been installed on the computer. The PC-FAX driver is installed with FAX Utility.
  • Page 251 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Select Settings > General Settings > System Collated printing has failed due to a lack of available memory.
  • Page 252 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution Available memory is running low. Try the methods below to reduce the size of the print job. ❏ Lower the print quality and the resolution. ❏...
  • Page 253 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution No folder has been created to save the scanned Insert another memory device. image. The memory device has been removed. Reinsert the memory device.
  • Page 254 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Check the Location settings. A communication error has occurred. ❏ Print a network connection report to check if the printer is connected to the network.
  • Page 255 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution There is not enough storage space available to save Increase the storage space in the memory device. the data in the memory device. The memory device is write-protected.

  • Page 256: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Code Problem Solution The destination was wrong or the destination does Select Settings > General Settings > Fax Settings > not exist. Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Save/Forward Destination.
  • Page 257 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Windows Select Off as the Quiet Mode setting on the printer driver's More Options tab. ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 258 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected A protective sheet has been stuck on the touch screen. Solutions If you stick a protective sheet on the touch screen, the optical touch screen may not respond. Remove the sheet.
  • Page 259 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected The memory device is write-protected. Solutions Disable write protection on the memory device. There is not enough free space on the memory device. Solutions Delete unnesesary data or insert another memory device.
  • Page 260 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8 There is a problem with your AirPrint setup. Solutions Run Web Config, and then select Port9100 as the Top Priority Protocol setting in AirPrint Setup. Select System Preferences from the Apple menu >...

  • Page 261: A Message Is Displayed On The Lcd Screen

    000181, 000184, 000201, 000204, 000221, 000224 Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.
  • Page 262 Follow the steps below to try to update the firmware again. Update Firmware 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions.

  • Page 263: Paper Gets Jammed

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams Related Information “Messages are Displayed on the Control Panel” on page 234 & Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.

  • Page 264: It Is Time To Replace Ink Supply Units

    ❏ Do not store the ink supply units in high or freezing temperatures. ❏ Epson recommends using the ink supply unit before the date printed on the package. ❏ For best results, store ink supply unit packages with their bottom down.

  • Page 265: Replacing Ink Supply Units

    Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions ❏ You cannot use the ink supply units that came with the printer for the replacement. ❏ If the ink supply unit has changed shape due to being dropped and so on, fix the shape before inserting it in the printer;...

  • Page 266: Replacing A Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.
  • Page 267 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Colored Banding Appears at Intervals of Approximately 3.3 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.
  • Page 268 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality” on page 168 &...
  • Page 269 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Multiple sheets of paper are fed into the printer at the same time. Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time. “Several Sheets of Paper are Fed at a Time”...
  • Page 270 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and Envelopes. If the paper is still scuffed after selecting the Thick Paper and Envelopes setting, select Short Grain Paper in the Extended Settings window of the printer driver.
  • Page 271 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
  • Page 272 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The margin setting in the application software is not within the print area. Solutions Adjust the margin setting in the application so that it falls within the printable area. “Printable Area”...
  • Page 273 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The image is set to invert horizontally in the print settings. Solutions Clear any mirror image settings in the printer driver or the application. ❏...

  • Page 274: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor ❏ For Windows, the printer cannot print binary data when it is connected to the computer using a USB interface. Set the Output Protocol setting on the Device Settings tab in the printer properties to ASCII or TBCP.
  • Page 275 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...
  • Page 276 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Printouts are Blank or Only Some Lines are Printed The print head nozzles may be clogged. Solutions Try Power Cleaning. “Running Power Cleaning” on page 170 &...
  • Page 277 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 278 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is some dust or stains on the scanner glass. Solutions Clean the scanner glass and the document cover using a dry, soft, clean cloth. If there is dust or stains around the originals on the glass, the copy area may extend to include the dust or stains, resulting in the wrong copying position or small images.
  • Page 279 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The original was pressed with too much force. Solutions If you press with too much force, blurring, smudges, and spots may occur. Do not press with too much force on the original or the document cover. “Placing Originals”...

  • Page 280: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems The copy density setting is too high. Solutions Lower the copy density setting. “Basic Menu Options for Copying” on page 104 & Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass.
  • Page 281 Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner driver "Epson Scan 2”. Note: Epson Scan 2 Utility is an application that comes with Epson Scan 2.

  • Page 282: The Quality Of The Sent Fax Is Poor

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 283 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Straight Lines Appear when Sending Faxes from the ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals.

  • Page 284: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.

  • Page 285: Cannot Solve Problem After Trying All Solutions

    ❏ Check that you are using genuine Epson ink supply units. Try to use genuine Epson ink supply units. This product is designed to adjust colors based on the use of genuine Epson ink supply units. The use of non-genuine ink supply units may cause print quality to decline.

  • Page 286: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....287 Re-setting the Network Connection........288 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 287: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 288: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 289: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 290: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 291 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.

  • Page 292: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 293 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label.

  • Page 294: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).

  • Page 295: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct

    ❏ Using the standard camera application to scan the QR code ❏ Epson iPrint version 7.0 or later Epson printing app, such as Epson iPrint, is used to print from a smart device. Install Epson printing app on the smart device in advance.
  • Page 296 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
  • Page 297 7. Tap Join. 8. On the printer's control panel, select Next. 9. On the iPhone, iPad or iPod touch, start Epson printing app. Examples of Epson printing apps 10. On the Epson printing app screen, tap Printer is not selected..

  • Page 298: Connecting To Android Devices Using Wi-Fi Direct

    ❏ Android 4.4 or later ❏ Epson iPrint version 7.0 or later Epson iPrint is used to print from a smart device. Install Epson iPrint on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 299 4. Tap Android. 5. On the smart device, start Epson iPrint. 6. On the Epson iPrint screen, tap Printer is not selected.. 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer.

  • Page 300: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    … Connecting a Smart Device and Printer Directly (Wi Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 344 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 300 &...
  • Page 301 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
  • Page 302 For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 344 &...

  • Page 303: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.

  • Page 304: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults.

  • Page 305: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “Guide to the Network Icon” on page 30 & Displaying Detailed Network Information on the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check.
  • Page 306 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 307 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 308 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 309 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 310 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 311: Printing A Network Status Sheet

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.
  • Page 312 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 313: Using Optional Items

    Using Optional Items List of Optional Items..........314 Printer Stand.

  • Page 314: List Of Optional Items

    Using Optional Items > List of Optional Items List of Optional Items Note: Some optional items may not be sold in your region. See the Epson support website for your region for more details. Optional Item Code Overview Optional Cassette Unit...

  • Page 315: Wiring Codes With Clamps

    Using Optional Items > > Printer Stand Installing the Printer Stand Wiring Codes with Clamps Wire codes using clamps as shown below. Printer Stand Important: When installing the printer on the floor, install the printer stand. The printer may fall without the printer stand. ❏...
  • Page 316 Using Optional Items > > Printer Stand Installing the Printer Stand Caution: ❏ Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation. Otherwise, the power cord may be damaged resulting in fire or electric shock. ❏...
  • Page 317 Using Optional Items > > Printer Stand Installing the Printer Stand 5. Check the items supplied. Note: The shape of the stands may differ from this illustration. 6. Place the stands inside the printer stand's casters. 7. Secure the stands with the attachments and screws. Important: Make absolutely sure both stands are attached securely, otherwise the printer may fall.
  • Page 318 Using Optional Items > > Printer Stand Installing the Printer Stand 8. Secure the reinforcing bars with the attachments and screws. 9. Place the printer stand on a flat surface and lock the casters at the front. 10. Seucre the cover to the stands.
  • Page 319 Using Optional Items > > Printer Stand Installing the Printer Stand 11. Pull out the ink supply unit tray for black ink and the paper cassette. 12. Lower the printer or a paper cassette unit gently onto the printer stand aligning the corners, and then secure them with the screws.
  • Page 320 Using Optional Items > > Printer Stand Installing the Printer Stand 13. Secure the printer or a paper cassette unit at the back with the attachments and screws. 14. Insert the paper cassette. 15. Insert the output tray. 16. Remove the seals, and install the clamps as shown below.

  • Page 321: Moving The Printer While The Printer Stand Is Attached

    Using Optional Items > > Printer Stand Moving the Printer While the Printer Stand is Attached 17. Connect the cables and plug in the printer. Note: When uninstalling the printer stand, turn off the printer, unplug the power cord, disconnect any cables, and then perform the installation procedure in reverse.

  • Page 322: Printer Stand Specifications

    Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units Related Information “Moving the Printer” on page 186 & Printer Stand Specifications ❏ Width: 772mm(30.4 in.) Dimensions ❏ Depth: 797 mm (31.4 in.) ❏ Height: 116 mm (4.6in.) (When installing: 83 mm (3.3in.)) Weight Approx.
  • Page 323 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 2. Disconnect any connected cables. Note: If other paper cassette units have been installed, uninstall them as well. 3. Remove the output tray. 4. Remove the paper cassette unit from its box, and then remove any protective materials. 5.
  • Page 324 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 7. Pull out the ink supply unit tray for black ink and the paper cassette. 8. If you use multiple paper cassette units, stack all paper cassette units on top of each other, and then secure them with the screws.
  • Page 325 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 9. Lower the printer gently onto the paper cassette unit aligning the corners, and then secure them with the screws. Note: Some screws will be left over after assembly. 10.
  • Page 326 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 11. Insert a label showing the size of the paper to be loaded in the cassette into the holder. 12. Insert the ink supply unit tray for black ink and the paper cassette. 13.

  • Page 327: Setting The Paper Cassette Unit In The Printer Driver

    Using Optional Items > > Paper Cassette Unit Setting the Paper Cassette Unit in the Printer Driver 14. Insert the output tray. 15. Reconnect the power cord and any other cables, and then plug in the printer. 16. Turn on the printer by pressing the button.
  • Page 328 Using Optional Items > > Paper Cassette Unit Setting the Paper Cassette Unit in the Printer Driver ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. ❏...

  • Page 329: Moving The Printer While The Paper Cassette Units Are Attached

    Using Optional Items > > Paper Cassette Unit Paper Cassette Unit Specifications Moving the Printer While the Paper Cassette Units are Attached Complete the steps for moving the printer and then remove paper cassette 2, 3 and 4. Next, perform the steps in the following images.
  • Page 330 Using Optional Items > > Paper Cassette Unit Paper Cassette Unit Specifications ❏ Width: 567 mm (22.3 in.) Dimensions ❏ Depth: 568 mm (22.4 in.) ❏ Height: 160 mm (6.3in.) (When installing: 128 mm (5.0in.) Weight Approx. 11.7 kg (25.8 lb) Related Information “Installation Location and Space”...

  • Page 331: Product Information

    Product Information Paper Information..........332 Consumable Products Information.

  • Page 332: Paper Information

    Note: ❏ Genuine Epson paper is not available when printing with the Epson universal printer driver. ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.
  • Page 333 Size Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 to Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7in.), 10x15 cm(4x6 in.) Epson Premium Glossy Photo A3+, A3 Paper A4, 13x18 cm (5x7in.), 10x15 cm (4x6 in.)
  • Page 334 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray 2 to 4 Plain paper, Copy paper – – Preprinted paper A3, B4 Up to the line Up to the line indicated by the indicated by the...
  • Page 335 Product Information > > Paper Information Available Paper and Capacities Thick papers Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to Paper Tray Thick paper – – (91 to 150 g/m2) 8K (270×390 mm) US B (11×17 in.) Legal Indian-Legal 8.5×13 in...
  • Page 336 Product Information > > Paper Information Available Paper and Capacities Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to Paper Tray Thick paper – – (151 to 200 g/m2) 8K (270×390 mm) US B (11×17 in.) Legal Indian-Legal 8.5×13 in...
  • Page 337 Envelope Media Name Size Loading Capacity (Envelopes) Paper Cassette Paper Cassette Paper Tray 2 to 4 Envelope Envelope #10, Envelope – – DL, Envelope C6 Envelope C4 – – Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper...

  • Page 338: Unavailable Paper Types

    > > Paper Information Unavailable Paper Types ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 332 & Commercially Available Paper ❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper ❏...

  • Page 339: Consumable Products Information

    The following are the codes for genuine Epson ink supply units. Note: ❏ Ink supply unit codes may vary by location. For the correct codes in your area, contact Epson support. ❏ Although the ink supply units may contain recycled materials, this does not affect printer function or performance.

  • Page 340: Software Information

    Maintenance rollers of paper cassette 1: S210048 Maintenance rollers of paper cassette 2 to 4: S210049 Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc. Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application.
  • Page 341 & Guide to Windows Printer Driver EPSON Status Monitor 3 You can use this utility to monitor the status of your printer and display error messages and more. You can also check the status of consumables and the progress of printing. You need to install this software to use it.
  • Page 342 & Guide to Mac OS Printer Driver Epson Printer Utility You can check the printer status and errors by starting the EPSON Status Monitor. Application that can print PostScript Fonts (Windows PostScript Printer Driver) The PostScript printer driver allows the printer to receive and interpret print instructions in the page description language sent from the computer and print properly.
  • Page 343 Product Information > > Software Information Software for Printing ❏ Windows Vista/Windows Server 2008 Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select Control Panel >...
  • Page 344 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 345: Software For Scanning

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN-...
  • Page 346 ❏ If Add is grayed out, click Enable Editing. ❏ If the main screen of Epson Scan 2 is displayed, it has already been connected to the scanner. If you want to connect to another network, select Scanner > Settings to open the Scanner Settings screen.

  • Page 347: Software For Faxing

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).

  • Page 348: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
  • Page 349 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored.
  • Page 350 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 179 &...

  • Page 351: Software For Updating

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 352 Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption...
  • Page 353 Product Information > > Settings Menu List General Settings Date/Time Settings: ❏ Date/Time Enter the current date and time. ❏ Daylight Saving Time Select the summer time setting that applies to your area. ❏ Time Difference Enter the time difference between your local time and UTC (Coordinated Universal Time). Country/Region: Select the country or region in which you are using your printer.
  • Page 354 Product Information > > Settings Menu List General Settings Related Information “Saving Power” on page 178 & “Entering Characters” on page 33 & Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings You cannot change settings that have been locked by your administrator.
  • Page 355 Product Information > > Settings Menu List General Settings Universal Print Settings: These print settings are applied when you print by an external device without using the printer driver. The offset settings are applied when you print using the printer driver. Top Offset: Adjust the top margin of the paper.
  • Page 356 Product Information > > Settings Menu List General Settings ❏ Quality Select the print quality for PCL or PostScript printing. ❏ Ink Save Mode Select On to save ink by reducing the print density. ❏ Print Order Last Page on Top Starts printing from the first page of a file.
  • Page 357 Product Information > > Settings Menu List General Settings ❏ Form Set the number of lines for the selected paper size and orientation. This also causes a line spacing (VMI) change, and the new VMI value is stored in the printer. This means that later changes in the page size or orientation settings cause changes in the Form value based on the stored VMI.
  • Page 358 Product Information > > Settings Menu List General Settings Thick Paper: Select On to prevent ink from smearing on your printouts, however, this may lower the print speed. Quiet Mode: Select On to reduce noise during printing, however, this may lower the print speed. Depending on the paper type and print quality settings you selected, there may be no difference in the printer's noise level.
  • Page 359 Product Information > > Settings Menu List General Settings ❏ Others ❏ PIN Code Setup(WPS) ❏ Wi-Fi Auto Connect ❏ Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again. Tap >...
  • Page 360 You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 361 Product Information > > Settings Menu List General Settings “Basic Settings” on page 361 & “Send Settings” on page 364 & “Receive Settings” on page 365 & “Report Settings” on page 372 & “Security Settings” on page 373 & “Check Fax Connection” on page 373 &...
  • Page 362 Product Information > > Settings Menu List General Settings Dial Mode: Select the type of phone system to which you have connected the printer. When set to Pulse, you can temporarily switch the dialing mode from pulse to tone by pressing ("T" is entered) while entering numbers on the fax top screen.
  • Page 363 Product Information > > Settings Menu List General Settings Rejection Fax: Rejection Fax Select options to reject receiving junk faxes. ❏ Rejection Number List: If the other party's phone number is in the rejection number list, set whether to reject the incoming faxes. ❏...
  • Page 364 Product Information > > Settings Menu List General Settings “Receiving Incoming Faxes” on page 139 & “Making Settings for Blocking Junk Faxes” on page 474 & Send Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Send Settings Note: ❏...
  • Page 365 Product Information > > Settings Menu List General Settings PC to FAX Function: This item is displayed on the Web Config screen only. Enables sending faxes using a client computer. Receive Settings Related Information “Save/Forward Settings” on page 365 & “Print Settings”...
  • Page 366 Product Information > > Settings Menu List General Settings Forward: Forwards received faxes to another fax machine, or forwards them as PDF or TIFF files to a shared folder on a network or to an email address. Forwarded faxes are deleted from the printer. Selecting Yes and Print prints received faxes while forwarding them.
  • Page 367 Product Information > > Settings Menu List General Settings You can set saving and/or forwarding destinations to the Inbox, confidential boxes, an external memory device, email addresses, shared folders, and another fax machine. To switch between enabling or disabling the conditions, tap anywhere on the set item except for Name: Enter name of the condition.
  • Page 368 Product Information > > Settings Menu List General Settings ❏ Destination: You can select a forwarding destination from the contacts list you added in advance. If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you test if you can send a scanned image to the destination in the scan mode.
  • Page 369 Product Information > > Settings Menu List General Settings Notify on Save Sends a notification when saving a fax to a memory device is complete. Notify on Forward Sends a notification when forwarding a fax is complete. Transmission Report: Prints a transmission report automatically after you save or forward a received fax. Selecting Print on Error prints a report only when you save or forward a received fax and an error occurs.
  • Page 370 Product Information > > Settings Menu List General Settings Period Until Deletion: Set a period of days after which the printer will delete the document saved in the inbox. Faxes To Be Deleted: Select the documents that you want to delete from Read, Unread and All. Menu: Selecting on the printer's control panel below displays Menu.
  • Page 371 Product Information > > Settings Menu List General Settings By selecting Off, faxes received as landscape-oriented A4 (Letter, B5, or A5) size, which are the same width as A3 (Tabloid, B4, or A4) portrait documents, are assumed to be A3 (Tabloid, B4, or A4) size faxes and printed as such.
  • Page 372 Product Information > > Settings Menu List General Settings Report Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Report Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
  • Page 373 Product Information > > Settings Menu List General Settings Security Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Security Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
  • Page 374 Product Information > > Settings Menu List General Settings Fax Setting Wizard You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Fax Setting Wizard Note: You cannot display this menu on the Web Config screen. Selecting Fax Setting Wizard makes basic fax settings.
  • Page 375 Product Information > > Settings Menu List General Settings Contacts Manager Register/Delete: Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP menus. Frequent: Register frequently used contacts to access them quickly. You can also change the order of the list.
  • Page 376 Program Verification on Start Up: Select On to verify the printer's program when starting up. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults.

  • Page 377: Print Counter

    Product Information > > Settings Menu List Maintenance Related Information “Updating the Printer's Firmware using the Control Panel” on page 184 & Print Counter Select the menus on the control panel as described below. Settings > Print Counter Displays the total number of prints, B&W prints, and color prints including items such as the status sheet from the time you purchased the printer.

  • Page 378: Language

    Product Information > > Settings Menu List Language Paper Guide Cleaning: Select this feature if there are ink stains on the internal rollers. The printer feeds paper to clean the internal rollers. Remove Paper: Select this feature if there are still some torn pieces of paper inside the printer even after removing jammed paper.

  • Page 379: Printer Status/Print

    Product Information > > Settings Menu List Contacts Manager Printer Status/Print Select the menus on the control panel as described below. Settings > Printer Status/Print Print Status Sheet: Configuration Status Sheet: Print information sheets showing the current printer status and settings. Supply Status Sheet: Print information sheets showing the status of consumables.

  • Page 380: User Settings

    Displays the status of the authentication device. Epson Open Platform Information Select the menus on the control panel as described below. Settings > Epson Open Platform Information Displays the status of the Epson Open Platform. Product Specifications Printer Specifications Print Head Nozzle Placement...

  • Page 381: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Even when the paper thickness is within this range, the paper may not feed in the printer or print result may adversely affected depending on the paper property or quality. Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 382: Adf Specifications

    Product Information > > Product Specifications Fax Specifications (Fax-capable Printers Only) Color Depth Color ❏ 30 bits per pixel internal (10 bits per pixel per color internal) ❏ 24 bits per pixel external (8 bits per pixel per color external) Grayscale ❏...

  • Page 383: Using Port For The Printer

    Product Information > > Product Specifications Using Port for the Printer Interface RJ-11 Phone Line, RJ-11 Telephone set connection The specifications may differ by country or region. Using Port for the Printer The printer uses the following port. These ports should be allowed to become available by the network administrator as necessary.
  • Page 384 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When POP server POP3 (TCP) scan to mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 When ERMS is used...

  • Page 385: Interface Specifications

    Product Information > > Product Specifications Network Specifications Sender Destination Protocol Port (Client) (Server) Number Client File sending (When FTP printing is Printer FTP (TCP) computer used from the printer) Discover the printer from an Printer ENPC (UDP) 3289 application such as EpsonNet Config, printer driver, and scanner driver.
  • Page 386 Product Information > > Product Specifications Network Specifications Australia Table B New Zealand China Hong Kong Taiwan South Korea Table A Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Channels 1/2/3/4/5/6/7/8/9/10/11/12/13 Coordination Modes *2*3 Infrastructure, Wi-Fi Direct (Simple AP) Security Protocols WEP (64/128bit), WPA2-PSK (AES) , WPA3-SAE (AES), WPA2/WPA3-Enterprise Only available for the HT20 Not supported for IEEE 802.11b...
  • Page 387 BonjourPrinting (Mac OS) IPv4, IPv6 ✓ IPPPrinting (Windows, Mac IPv4, IPv6 PictBridgePrinting (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later...

  • Page 388: Postscript Level 3 Compatibility

    Supported Third Party Services Functions Supported Remarks ✓ Network Scanning Epson Scan 2 IPv4, IPv6 Event Manager IPv4 ✓ Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks or later ✓ Send a fax IPv4 ✓...

  • Page 389: Memory Device Specifications

    TIFF 6.0 compliant images as below ❏ RGB full color images (not compressed) ❏ Binary images (not compressed or CCITT encoded) PDF file made by “Scan to Memory Device” of the Epson inkjet printer. Image Size Horizontal: 80 to 10200 pixels...

  • Page 390: Dimensions

    Sleep mode: Approx. 1.4 W Power off: Approx. 0.2 W Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 391: Environmental Specifications

    Product Information > > Product Specifications Installation Location and Space Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).
  • Page 392 Product Information > > Product Specifications Installation Location and Space Important: Do not place the printer in the following locations; otherwise a malfunction may occur. ❏ Subject to direct sunlight ❏ Subject to rapid changes in temperature and humidity ❏ Subject to fire ❏...

  • Page 393: System Requirements

    ❏ Mac OS may not support some applications and features. ❏ The UNIX File System (UFS) for Mac OS is not supported. Font Specifications The following fonts are available on the Internet. ❏ Epson Barcode Font Available Fonts for PostScript Font Name Family...

  • Page 394: Available Fonts For Pcl (Urw)

    Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent URW Classic Sans Condensed Medium, Bold, Italic, Bold Italic Univers Condensed Antique Olive Medium, Bold, Italic Antique Olive Garamond Antiqua, Halbfett, Kursiv, Kursiv Halbfett Garamond Mauritius Marigold...
  • Page 395 Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent Symbol Set for PCL5 URW Clarendon Condensed Clarendon Condensed URW Classic Sans Medium, Bold, Italic, Bold Italic Univers URW Classic Sans Medium, Bold, Italic, Bold Italic Univers Condensed Condensed Antique Olive...

  • Page 396: List Of Symbol Sets

    Product Information > > Font Specifications List of Symbol Sets Bitmap Font Font Name Symbol Line Printer OCR/Barcode Bitmap Font (for PCL5 only) Font Name Family Symbol OCR A OCR B Code39 9.37cpi, 4.68cpi EAN/UPC Medium, Bold Note: Depending on the print density, or on the quality or color of the paper, OCR A, OCR B, Code39, and EAN/UPC fonts may not be readable.
  • Page 397 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ French2 ✓ ✓ ✓ German ✓ ✓ ✓ ✓ Legal ✓ ✓ ✓ ✓ 8859-2 ISO ✓ ✓ ✓ Spanish ✓ ✓...
  • Page 398 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ PcE.Europe ✓ ✓ ✓ ✓ ✓ Unicode 3.0 ✓ ✓ ✓ WiBALT ✓ ✓ ✓ WiAnsi ✓ ✓ ✓ PcBlt775 ✓ ✓...

  • Page 399: Epson Barcode Fonts (Windows Only)

    Printing with Epson BarCode Fonts Follow the steps below to create and print bar codes using Epson BarCode Fonts. The application featured in these instructions is Microsoft WordPad in Windows 10. The actual procedure may differ slightly when printing from other applications.
  • Page 400 You cannot use font sizes larger than 96 points when printing bar codes. 3. The characters you selected appear as bar code characters similar to those shown below. 4. Select Print from the File menu, select your Epson printer, click Preferences, and then make the printer driver settings.
  • Page 401 ❏ To more easily distinguish bar codes from other text in your document, set your application to show text symbols, such as paragraph marks, tabs, etc. ❏ Because special characters such as Start bar and Stop bar are added when an Epson BarCode Font is selected, the resulting bar code may have more characters than were originally input.
  • Page 402 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) EPSON EAN-13 ❏ EAN-13is the standard 13-digit EAN bar code. ❏ Because the check digit is added automatically, only 12 characters can be input. Character type Numbers (0 to 9)
  • Page 403 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) ❏ Center bar ❏ Check digit ❏ OCR-B Print sample EPSON UPC-A EPSON UPC-E ❏ UPC-E is the UPC-A zero-suppression (deletes extra zeros) bar code specified by the American Universal Product Code (UPC Symbol Specification Manual).
  • Page 404 > Font Specifications Epson BarCode Fonts (Windows Only) ❏ When printing two or more bar codes on one line, separate the bar codes with a tab, or select a font other than a BarCode Font and input the space. If a space is input while a Code39 font is selected, the bar code will not be correct.
  • Page 405 EPSON ITF ❏ The EPSON ITF fonts conform to the USSInterleaved 2-of-5 standard (American). ❏ Four EPSON ITF fonts are available, allowing you to enable and disable the automatic insertion of check digits and OCR-B. ❏ The height of the bar code is automatically adjusted to 15% or more of its total length, in conformance to the Interleaved 2-of-5 standard.
  • Page 406 > Font Specifications Epson BarCode Fonts (Windows Only) ❏ The height of the bar code is automatically adjusted to 15% or more of its total length, in conformance to the Codabar standard. For this reason, it is important to keep at least one space between the bar code and the surrounding text to prevent overlapping.

  • Page 407: Regulatory Information

    It inserts for discernment from Code128 and for a pause of the variable length application identifier. ❏ Check digit ❏ Change code set character Print sample EPSON EAN128 Regulatory Information Standards and Approvals Standards and Approvals for U.S. Model Safety UL60950-1 CAN/CSA-C22.2 No.60950-1...
  • Page 408 Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 409: German Blue Angel

    ZICTA Type Approval for Users in Zambia See the following website to check the information for ZICTA Type Approval. https://support.epson.net/zicta/ German Blue Angel See the following website to check whether or not this printer meets the standards for the German Blue Angel.
  • Page 410 Product Information > > Regulatory Information Restrictions on Copying Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 411: Administrator Information

    Advanced Security Settings......... . 496 Epson Remote Services Information........531...

  • Page 412: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 413 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 414: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 415 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 416: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions 4. Tap OK to finish. When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 290 &...
  • Page 417 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
  • Page 418 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
  • Page 419 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 420 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 421 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
  • Page 422 Administrator Information > > Settings to Use the Printer Using the Print Functions 3. Check the settings, and then click OK. Setting Errors Set the displaying error for the device. 1. Access Web Config and select the Print tab > Error Settings. 2.
  • Page 423 Administrator Information > > Settings to Use the Printer Using the Print Functions PDL Print Configuration You can specify settings for PCL or PostScript printing. This item is displayed on a PCL or PostScript compatible printer. Common Settings Items Explanation Paper Size Select the paper size on which you want to print.

  • Page 424: Setting Up Universal Print (Microsoft)

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint Items Explanation Binary Set whether to accept the binary data or not. PDF Page Size Set the paper size for PDF printing. Setting Up Universal Print (Microsoft) You can setup your printer to use Universal Print. To use this function, you need to be using Microsoft 365 and Azure Active Directory service.

  • Page 425: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication. Configuring a Mail Server Set the mail server from Web Config. Check below before setting up.
  • Page 426 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
  • Page 427 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
  • Page 428 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...

  • Page 429: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
  • Page 430 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
  • Page 431 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
  • Page 432 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 433 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 434 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 435 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 436 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 437 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Folder path: C:\Users\xxxx\Desktop\scan_folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1.
  • Page 438 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 439 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 440 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 441 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
  • Page 442 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 443 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 444 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 445: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
  • Page 446 Destination for scan data and fax forwarding data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 447 Administrator Information > > Settings to Use the Printer Making Contacts Available 2. Select the number that you want to register, and then click Edit. 3. Enter Name and Index Word. 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete.
  • Page 448 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Fax Number Enter between 1 and 64 characters using 0-9 - * # and space. Fax Speed Select a communication speed for a destination. Subaddress (SUB/SEP) Set the sub address that is appended when fax is sent.
  • Page 449 Administrator Information > > Settings to Use the Printer Making Contacts Available Registering Destinations as a Group Using Web Config If the destination type is set to Fax or Email, you can register the destinations as a group. 1. Access Web Config and select the Scan/Copy or Fax tab > Contacts. 2.
  • Page 450 When importing the printer settings to the printer, contacts are overwritten. For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not export the security-related items, you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file.
  • Page 451 3. Select the Contacts checkbox, and then click Next. Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once.
  • Page 452 You cannot edit the file. This can be used as the backup file of the information including the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
  • Page 453 Administrator Information > > Settings to Use the Printer Making Contacts Available 4. Click Device Configuration on the Home tab on the ribbon menu. When the administrator password has been set, enter the password and click OK. 5. Click Common > Contacts. 6.
  • Page 454 Administrator Information > > Settings to Use the Printer Making Contacts Available 3. Select OK. The settings you have selected are displayed. Related Information “Running Web Config on a Web Browser” on page 348 & LDAP Server Setting Items Items Settings and Explanation Use LDAP Server Select Use or Do Not Use.
  • Page 455 Administrator Information > > Settings to Use the Printer Making Contacts Available Kerberos Settings If you select Kerberos Authentication for Authentication Method of LDAP Server > Basic, make the following Kerberos settings from the Network tab > Kerberos Settings. You can register up to 10 settings for the Kerberos settings.
  • Page 456 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Fax Number Attribute Specify the attribute name to display when searching for fax numbers. Enter a combination of between 1 and 255 characters using A-Z, a-z, 0-9, and -. The first character should be a-z or A-Z.

  • Page 457: Preparing To Scan

    Scan to Email Setup for email server Device Setup information for email server Scan to Cloud Printer registration to Epson Device Internet connection Connect environment Contact registration to Epson Epson Connect service User and printer...
  • Page 458 It is installed on the client computer. The jobs registered on a network computer where Document Capture Pro/ Document Capture is installed can be called and run from the device's control panel. You can scan over the network from a computer. Epson Scan 2 is required to scan.

  • Page 459: Making Fax Features Available (Fax-Capable Printers Only)

    1. Access Web Config and select the Scan/Copy tab > Network Scan. 2. Make sure that Enable scanning of EPSON Scan is selected. If it is selected, this task is completed. Close Web Config. If it is cleared, select it and go to next step.
  • Page 460 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems.
  • Page 461 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer.
  • Page 462 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 1. Remove the cap from the EXT. port on the back of the printer. 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT.
  • Page 463 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established.
  • Page 464 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 2. Following the on-screen instructions, enter the sender name such as your company name, your fax number. Note: Your sender name and your fax number appear as the header for outgoing faxes. 3.
  • Page 465 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use. The settings made using Fax Setting Wizard can also be changed.
  • Page 466 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine. 1. Select Settings on the printer's control panel.. 2.
  • Page 467 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: ❏ As well as using the printer's control panel, you can also make settings using Web Config. ❏ You can also save and/or forward received faxes with conditions. “Making Settings to Save and Forward Received Faxes with Specific Conditions”...
  • Page 468 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe ❏ To save received faxes to an external memory device: Insert a memory device into the printer's external interface USB port. Select Save to Memory Device. Select Yes.
  • Page 469 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: ❏ As well as using the printer's control panel, you can use Web Config to make forwarding settings to receive faxes. Select the Fax tab > Save/Forward Settings > Unconditional Save/Forward, and then make the forwarding destination settings in Fax Output.
  • Page 470 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: ❏ This completes making unconditional forwarding settings to receive faxes. You can set Common Settings as necessary. For details, see the explanation for Common Settings in the Save/Forward Settings menu. ❏...
  • Page 471 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
  • Page 472 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: To print received faxes at the same time, tap Print to set this to On. 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of saving faxes, when saving is complete.
  • Page 473 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
  • Page 474 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of forwarding faxes when the forwarding process is complete.

  • Page 475: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 1. Access Web Config, click the Fax tab, and then click Send Settings > Basic. 2. Select Use for the PC to FAX Function. The default setting value of the PC to FAX Function is Use.
  • Page 476 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Set up the following items as necessary. ❏ Language Select the displayed language on the control panel. ❏ Panel Lock If you select ON, you cannot select items that require the administrator's authority. To select them, log in to the printer as the administrator.
  • Page 477 Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Note: You can also set up from the printer’s control panel.

  • Page 478: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 2. Select Use for Use Time Server. 3. Enter the time server address for Time Server Address. You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank. 4.
  • Page 479 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Network connection report Diagnose the network and the printer status, and then print the result. You can find the diagnosed error from the printer side. ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig.

  • Page 480: Managing The Printer

    192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent...

  • Page 481: Administrator Settings

    When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
  • Page 482 Administrator Information > > Managing the Printer Administrator Settings Note: You can change or delete the administrator password when you select Change or Reset on the Admin Password screen and enter the administrator password. Configuring the Administrator Password from a Computer You can set the administrator password using Web Config.
  • Page 483 Administrator Information > > Managing the Printer Administrator Settings 2. Enter the user name and password, and then click OK. 3. Select the Device Management tab > Control Panel. 4. On the Panel Lock, select ON. 5. Click OK. 6. Check that is displayed on the home screen on the printer's control panel.
  • Page 484 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock Paper Source Settings ✓ Printing Language ✓ Universal Print Settings ✓ PDL Print Configuration ✓ Auto Error Solver ✓ Memory Device Interface ✓ Thick Paper ✓ Quiet Mode Ink Drying Time Bidirectional...
  • Page 485 Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X ✓ iBeacon Transmission General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Fax Settings...
  • Page 486 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Quick Operation Button ✓ Basic Settings ✓ Send Settings ✓ Receive Settings ✓ Report Settings ✓ Security Settings ✓ Check Fax Connection ✓ Fax Setting Wizard General Settings menu Panel Lock ✓...
  • Page 487 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓ Register/Delete *1*4 ✓ Frequent ✓ Print Contacts ✓ View Options ✓ Search Options ✓ Scanner Cleaning Suggestion ✓ Clear Internal Memory Data ✓...
  • Page 488 Administrator Information > > Managing the Printer Administrator Settings Other Lock Setting Items Besides the General Settings menu, Lock Setting would be enabled to the items below. ❏ Presets ❏ Add New ❏ Delete ❏ Rename ❏ Add or remove to Home screen ❏...
  • Page 489 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Recent of Scan to Email : Scan > Email > Recipient > History Control the display of the history for the scan to mail function. Select On to display the history. ❏...

  • Page 490: Restricting Available Features

    2. Click Add for the number you want to register. Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed...
  • Page 491 Administrator Information > > Managing the Printer Restricting Available Features 3. Set each item. ❏ User Name : Enter the name displayed on the user name list between 1 and 14 characters long using alphanumeric characters. ❏ Password : Enter a password between 0 and 20 characters long in ASCII (0x20-0x7E). When initializing the password, leave it blank.

  • Page 492: Disabling The External Interface

    Administrator Information > > Managing the Printer Disabling the External Interface 3. Click Delete. Important: When clicking Delete, the user account will be deleted without a confirmation message. Take care when deleting the account. Return to the user setting list after a specific length of time. Related Information “Application for Configuring Printer Operations (Web Config)”...

  • Page 493: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ PC Connection via USB You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable. 3. Click OK. 4. Check that the disabled port cannot be used. ❏...
  • Page 494 Administrator Information > > Managing the Printer Monitoring a Remote Printer Related Information “Application for Configuring Printer Operations (Web Config)” on page 348 & Receiving Email Notifications When Events Occur About Email Notifications This is the notification function that, when events such as printing stop and printer error occur, send the email to the specified address.

  • Page 495: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Related Information “Application for Configuring Printer Operations (Web Config)” on page 348 & “Configuring a Mail Server” on page 425 & Items for Email Notification Items Settings and Explanation Ink supply unit(s) to be replaced Notice when the ink is expended.

  • Page 496: Advanced Security Settings

    Administrator Information > Advanced Security Settings 2. Select the settings that you want to export. Select the settings you want to export. If you select the parent category, subcategories are also selected. However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so on) cannot be selected.

  • Page 497: Security Settings And Prevention Of Danger

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 498: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols Security Feature Settings When setting IPsec/IP filtering or IEEE802.1X, it is recommended that you access Web Config using SSL/TLS to communicate settings information in order to reduce security risks such as tampering or interception. Make sure you configure the administrator password before setting IPsec/IP filtering or IEEE802.1X.
  • Page 499 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description WSD Settings You can enable or disable the WSD function. When this is enabled, you can add WSD devices, and print from the WSD port. LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the Windows network map.
  • Page 500 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Enable iBeacon Transmission Select this to enable the iBeacon transmission function. SLP Settings Items Setting value and Description Enable SLP Select this to enable the SLP function. This is used such as network searching in EpsonNet Config.
  • Page 501 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Allow RAW(Port9100) Printing Select to allow printing from the RAW port (Port 9100). Printing Timeout (sec) Enter the timeout value for RAW (Port 9100) printing be- tween 0 to 3,600 seconds.
  • Page 502 Administrator Information > > Advanced Security Settings Controlling Using Protocols SNMPv1/v2c Settings Items Setting value and Description Enable SNMPv1/v2c Select to enable SNMPv1/v2c. Access Authority Set the access authority when SNMPv1/v2c is enabled. Se- lect Read Only or Read/Write. Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.

  • Page 503: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
  • Page 504 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config, and then select the Network Security tab. Next, select SSL/TLS > Certificate or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. Whatever you choose, you can obtain the same certificate and use it in common. 2.
  • Page 505 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Organization/ Organizational Unit/ You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide Locality/ State/Province distinguished names with commas. Country Enter a country code in two-digit number specified by ISO-3166. Sender's Email Address You can enter the sender's email address for the mail server setting.
  • Page 506 Administrator Information > > Advanced Security Settings Using a Digital Certificate 4. Click OK. A completion message is displayed. Note: Click Confirm to verify the certificate information. Related Information “Application for Configuring Printer Operations (Web Config)” on page 348 & CA-signed Certificate Importing Setting Items Items Settings and Explanation...
  • Page 507 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 348 & Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the printer, you can update it when it has expired or when the content described changes.

  • Page 508: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 2. Click Import. 3. Specify the CA Certificate you want to import. 4. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed.

  • Page 509: Encrypted Communication Using Ipsec/Ip Filtering

    Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 3. Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information “Application for Configuring Printer Operations (Web Config)” on page 348 & Configuring a Server Certificate for the Printer 1.
  • Page 510 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Configuring Default Policy To filter traffic, configure the default policy. The default policy applies to every user or group connecting to the printer. For more fine-grained control over users and groups of users, configure group policies. 1.
  • Page 511 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 512 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
  • Page 513 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
  • Page 514 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
  • Page 515 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
  • Page 516 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
  • Page 517 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
  • Page 518 Admin, a printer driver and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, the Epson printer driver and the Epson scanner driver Any port Forwarding LPR data RAW (Port9100) 9100...
  • Page 519 HTTP(S) server (forwarding data of Web Config and WSD) HTTPS (Local) Any port HTTP (Remote) Any port HTTP(S) client (communicating between Epson Connect, firmware HTTPS (Remote) Any port updating and root certificate updating) Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only.
  • Page 520 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Authentication Method: Pre-Shared Key ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏...

  • Page 521: Connecting The Printer To An Ieee802.1X Network

    Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network 2. Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy. Related Information “Application for Configuring Printer Operations (Web Config)”...
  • Page 522 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password.
  • Page 523 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 348 & “Configuring a CA-signed Certificate” on page 503 & “Configuring a CA Certificate” on page 507 &...

  • Page 524: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server.
  • Page 525 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Security Methods Algorithms IKE encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128*, AES-GCM-192*, AES-GCM-256*, 3DES IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30*...
  • Page 526 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL/TLS communication. If the specified certificate is not correct, creating a port may fail. Make sure you are using the correct certificate. The CA certificate is not imported to the computer accessing the printer.
  • Page 527 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security CA-signed Certificate is more than 5KB. You cannot import a CA-signed Certificate that is more than 5KB. The password for importing the certificate is incorrect. Enter the correct password. If you forget the password, you cannot import the certificate. Re-obtain the CA-signed Certificate.
  • Page 528 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Warning Relating to a Digital Certificate Appears Messages Cause/What to do Enter a Server Certificate. Cause: You have not selected a file to import. What to do: Select a file and click Import. CA Certificate 1 is not entered.
  • Page 529 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Cannot use the Server Certificates that Cause: include more than three CA The certificate file in PKCS#12 format contains more than 3 CA certificates. certificates.

  • Page 530: Using Epson Open Platform

    You can acquire the logs of each device and user in cooperation with the server, and configure restrictions on the device and functions that can be used for each user and group. It can be used with Epson Print Admin (Epson Authentication System) or a third-party authentication system.

  • Page 531: Epson Remote Services Information

    Epson Remote Services Information Epson Remote Services is a service that periodically collects printer information over the Internet. This can be used to predict when consumables and replacement parts need to be replaced or replenished, and to quickly resolve any errors or problems.

  • Page 532: Where To Get Help

    Contacting Epson Support........

  • Page 533: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 534: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 535: Help For Users In Indonesia

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
  • Page 536 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SERPONG Epson Sales and Ruko Melati Mas Square Blok A2 No.17 082120090084 / 082120090085 Service Serpong Serpong-Banten esstag@epson-indonesia.co.id; esstag.support@epson- indonesia.co.id...
  • Page 537 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail YOGYAKARTA Epson Service YAP Square, Block A No. 6 Jl. C Simanjutak 0274 581 065 Center Yogyakarta Yogyakarta - DIY ygy-technical@epson- indonesia.co.id;...

  • Page 538: Help For Users In Malaysia

    Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail BANJARMASI EPSON SERVICE Jl. Gatot Soebroto NO. 153 BANJARMASIN - 0511- 6744135 (TEKNISI) / CENTER KALSEL 70235 3266321(ADMIN) BANJARMASIN bdj-admin@epson-indonesia.co.id;...

  • Page 539: Help For Users In The Philippines

    Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

  • Page 540: Help For Users In Thailand

    Where to Get Help > > Contacting Epson Support Help for Users in India Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problem troubleshooting ❏ Enquiries on repair service and warranty...

  • Page 541: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

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