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Epson WorkForce Pro WF-C879RBAM User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing (Fax-Capable Printers Only)
Maintaining the Printer
Solving Problems
NPD6339-06 EN

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Summary of Contents for Epson WorkForce Pro WF-C879RBAM

  • Page 1 User's Guide Printing Copying Scanning Faxing (Fax-Capable Printers Only) Maintaining the Printer Solving Problems NPD6339-06 EN...

  • Page 2: Table Of Contents

    Contents Entering Characters......34 Guide to This Manual Viewing Animations..... . . 34 Introduction to the Manuals.
  • Page 3 Printing Using a Cloud Service....98 Scanning Originals to a Memory Device..120 Registering to Epson Connect Service from Basic Menu Options for Scanning to a the Control Panel.
  • Page 4 Displaying Information when Received Faxes The Printer Does Not Turn On or Off..204 are Unprocessed (Unread/Not Printed/Not Power Turns Off Automatically... . . 204 Saved/Not Forwarded).
  • Page 5 Fax Board (Super G3/G3 Multi Fax Board)..340 Epson Open Platform Information..407 Expansion Fax Ports..... 340 Product Specifications.
  • Page 6 List of Symbol Sets..... . 423 Contacting Epson Support....568 Epson BarCode Fonts (Windows Only).
  • Page 7 Guide to This Manual Introduction to the Manuals......... . . 8 Searching for Information.

  • Page 8: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 9: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

  • Page 10: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...

  • Page 11: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...

  • Page 12: Copyright

    Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 13 Copyright Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 14: Important Instructions

    Important Instructions Safety Instructions..........15 Printer Advisories and Warnings.

  • Page 15: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 16: Safety Instructions For Ink

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful when you handle used ink supply units, as there may be some ink around the ink supply port. ❏...

  • Page 17: Advisories And Warnings For Using The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Related Information “Installation Location and Space”...

  • Page 18: Advisories And Warnings For Transporting Or Storing The Printer

    Important Instructions > > Notes on the Administrator Password Administrator Password Has Not Been Set Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

  • Page 19: Changing The Administrator Password

    Initializing the Administrator Password You can return the administrator password to the default settings from the administrator settings menu. If you have forgotten your password and cannot return to the default settings, you need to contact Epson Support to request service.
  • Page 20 Important Instructions > Protecting Your Personal Information ❏ Overwriting it once is enough to erase the data on the HDD. To overwrite to an additional level, select Triple Overwrite. The Overwrite or Triple Overwrite function overwrites any invalid data in the memory which can take some time to process.

  • Page 21: Part Names And Functions

    Part Names and Functions Front............22 Rear.

  • Page 22: Front

    Part Names and Functions > Front Front See related information for a description of the optional items. Control panel Allows you to make settings and perform operations on the printer. Also displays the printer’s status. External interface USB port Connects memory devices. Print head Fires ink.
  • Page 23 Part Names and Functions > Front Manual stapler Staples printed paper. Use when this option is installed. See related information for more details. Paper cassette 1 (C1) Loads paper. Paper cassette 2 (C2) Loads paper. Optional paper casette unit. Use when this option is installed.
  • Page 24 Part Names and Functions > Front Paper cassette Loads paper. Ink supply unit tray Sets an ink supply unit. Cover lock Locks the ink supply unit cover. Ink supply unit cover (P) Open when replacing ink supply units. Document cover Blocks external light while scanning.
  • Page 25 Part Names and Functions > Front Paper support Supports loaded paper. Paper tray (B) Loads paper. Paper tray cover Prevents foreign substances from entering the printer. This cover should usually be closed. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper.

  • Page 26: Rear

    Part Names and Functions > Rear Rear See related information for a description of the optional items. Important: Note the insertion direction when using a USB 1.0 to 2.0 cable, otherwise the printer may be damaged. EXT. port Connects external phone devices. LINE port Connects a phone line.
  • Page 27 Part Names and Functions > Rear AC inlet Connects the power cord. Rear cover (D3) Open when removing jammed paper. Rear cover (E) Rear cover (D1) Open when replacing the maintenance box or removing jammed paper. Duplexing unit (D2) Remove when removing jammed paper. Maintenance box Collects a very small amount of surplus ink during cleaning or printing...

  • Page 28: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 29 Home Screen Configuration.

  • Page 29: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Logs off from the printer when Access Control is enabled. When Access Control is disabled, this is also disabled.

  • Page 30: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Printer Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon”...

  • Page 31: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Fax Allows you to send faxes. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...

  • Page 32: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Basic Settings tab displays frequently used items. The Advanced tab displays other items that you can set as necessary. Displays the list of setting items.

  • Page 33: Job/Status Screen Configuration

    Guide to the Control Panel > > Job/Status Screen Configuration Reserve Job Job/Status Screen Configuration Press the button to display the Job/Status menu. You can check the status of the printer or the jobs. Switches the displayed lists. Filter the jobs by functional. When Active is selected, displays the list of ongoing jobs and jobs waiting to be processed.

  • Page 34: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
  • Page 35 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model.

  • Page 36: Loading Paper

    Loading Paper Paper Handling Precautions......... . 37 Paper Size and Type Settings.

  • Page 37: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 38: Paper Size And Type Settings

    List of Paper Type To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver PostScript Printer Epson Universal Printer Driver Driver Epson Business Plain paper Plain paper Plain Plain...

  • Page 39: List Of Detected Paper Sizes

    Loading Paper > Loading Paper Media Name Media Type Control Panel Printer Driver PostScript Printer Epson Universal Printer Driver Driver Epson Photo Paper Glossy Photo Paper Glossy Photo Paper Glossy Glossy Epson Matte Paper- Matte Epson Matte Epson Matte Heavyweight...

  • Page 40: Loading Envelopes

    Loading Paper > > Loading Paper Loading Pre-punched Paper Loading Envelopes Load envelopes in the center of the paper tray short edge first with the flap facing down, and slide the edge guides to the edges of the envelopes. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.

  • Page 41: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Set Paper Size Auto Detect to Off, and then select User-Defined as the paper size setting. ❏...

  • Page 42: Placing Originals

    Placing Originals Placing Originals..........43 Detecting the Original Size Automatically.

  • Page 43: Placing Originals

    Placing Originals > Placing Originals Placing Originals You can place the originals by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.
  • Page 44 Placing Originals > Placing Originals Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏ When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. ❏...

  • Page 45: Detecting The Original Size Automatically

    Placing Originals > Originals that are not Supported by the ADF Detecting the Original Size Automatically When you select Auto Detect as the paper setting, the following types of paper size are identified automatically. ❏ Placing vertically: A4, B5, A5, 16K Place the long edge of the original toward the paper feed entrance of the ADF or the left side of the scanner glass.
  • Page 46 Placing Originals > Originals that are not Supported by the ADF ❏ Originals held together with tape, staples, paper clips etc. ❏ Originals that have stickers or labels stuck to them ❏ Originals that are cut irregularly or not right angled ❏...

  • Page 47: Inserting And Removing A Memory Device

    Inserting and Removing a Memory Device Inserting an External USB Device........48 Removing an External USB Device.

  • Page 48: Inserting An External Usb Device

    Inserting and Removing a Memory Device > Removing an External USB Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 416 & Removing an External USB Device Remove the external USB device.

  • Page 49: Sharing Data On A Memory Device

    Inserting and Removing a Memory Device > Sharing Data on a Memory Device Sharing Data on a Memory Device From a computer, you can write or read data on a memory device such as a USB flash drive that has been connected to the printer.

  • Page 50: Printing

    Printing Printing Documents..........51 Printing on Envelopes.

  • Page 51: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 53 You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list. Ink Levels: Displays the approximate ink level. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows Fit to Page: Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper. Zoom to: Prints with a specific percentage. Center: Prints images in the center of the paper. Paper Type: Select the type of paper on which you print.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows Reverse Order: Allows you to print from the last page so that the pages are stacked in the correct order after printing. Collate/Uncollated: Select Collate to print multi-page documents collated in order and sorted into sets. Copies: Set the number of copies you want to print.
  • Page 56 Printer and Option Information: Displays the number of sheets of paper fed into the printer or the ADF. You need to install EPSON Status Monitor 3 to check the total number of sheets. You can download it from the Epson website.
  • Page 57 Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
  • Page 58 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ This needs to be installed if you want to check the printing status with EPSON Status Monitor 3. You can download it from the Epson website.
  • Page 59 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ This needs to be installed if you want to check the printing status with EPSON Status Monitor 3. You can download it from the Epson website.
  • Page 60 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 55 6. Click Print. Related Information “Available Paper and Capacities” on page 358 & “Loading Paper” on page 39 & “Printing Using Easy Settings” on page 51 &...
  • Page 61 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. On the printer driver's Main tab, make the following settings. ❏...
  • Page 62 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's Main tab, select the document size from the Document Size setting. 2.
  • Page 63 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. 2. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide.
  • Page 64 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 65 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 66 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 67 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 68 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 69 Printing > > Printing Documents Printing from a Computer - Windows 2. Select Settings, select the items you want to print, and click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 70 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 55 4. Click Print. Related Information “Loading Paper” on page 39 & “Printing Using Easy Settings” on page 51 & Printing Password-Protected Files Yon can set a password for a print job so that it starts printing only after entering the password on the printer's control panel.
  • Page 71 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
  • Page 72 Printing > > Printing Documents Printing from a Computer - Windows ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality plain paper, or Thick paper 1 ❏ Quality: Standard or a higher quality ❏...
  • Page 73 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of color correction from the Color Correction setting. ❏ AutomaticThis setting automatically adjusts the tone to match the paper type and print quality settings. ❏...

  • Page 74: Printing A Document Using The Postscript Printer Driver (Windows)

    “List of Paper Type” on page 38 ❏ Quality: Standard, High Epson Photo Quality Ink Jet, Epson Matte, and thick paper up to 151-256g/m² are not compatible with High. Note: Deblurring may not always be possible depending on the circumstances.
  • Page 75 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
  • Page 76 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Paper/Quality Tab Tray Selection: Select the paper source and media. Paper Source: Select the paper source from which the paper is fed. Select Automatically Select to automatically select the paper source selected in the Paper Setting on the printer.
  • Page 77 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Access Control Settings Tab Printer usage may have been restricted by the administrator. Printing is available after registering your account to the printer driver. Contact the administrator for details on your user account. Access Control Settings: Set Access Control Settings.

  • Page 78: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS PostScript Options: Allows you to make optional settings. Printer Features: Set the following menu items. Color Mode: Select whether to print in color or in monochrome. Press Simulation: You can select a CMYK ink color to simulate when you print by reproducing the CMYK ink color of the offset press.
  • Page 79 If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the following menu.
  • Page 80 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 81 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select when reducing the size of the document.
  • Page 82 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
  • Page 83 Printing > > Printing Documents Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
  • Page 84 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
  • Page 85 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4.

  • Page 86: Mac Os X

    If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
  • Page 87 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X 3. Access the print dialog. 4. Make the following settings. ❏ Printer: Select your printer. ❏ Paper Size: Select the paper size you loaded in the printer. ❏...
  • Page 88 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X 6. Select Printer Features from the pop-up menu, select Quality as the Feature Sets setting, and then select the type of paper you loaded as the MediaType setting. 7.
  • Page 89 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X Related Information “Available Paper and Capacities” on page 358 & “Loading Paper” on page 39 & “List of Paper Type” on page 38 & “Menu Options for Printer Features” on page 90 &...
  • Page 90 Printing > > Printing Documents Printing Using a PostScript Printer Driver - Mac OS X Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page. Scale to fit paper size: Prints to fit to the paper size you loaded.

  • Page 91: Printing Pdf Files From A Memory Device

    Printing > > Printing Documents Printing PDF Files from a Memory Device However, paper cannot be fed from a paper source for which the paper source is set to off in the printer's Auto Select Settings. Print Quality: Select the pint quality you want to use for printing. Color: Color Mode: Select whether to print in color or in monochrome.

  • Page 92: Printing Documents From Smart Devices (Ios)

    1. Connect your printer and your smart device using Wi-Fi Direct. “Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 300 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 370 3. Start Epson iPrint.

  • Page 93: Printing Documents From Smart Devices (Android)

    1. Connect your printer and your smart device using Wi-Fi Direct. “Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 300 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 370 3. Start Epson iPrint.
  • Page 94 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 95: Printing On Envelopes

    Printing > > Printing Photos Printing JPEG Files from a Memory Device Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1. Load envelopes in the printer. “Loading Envelopes” on page 40 2. Open the file you want to print. 3.
  • Page 96 Printing > > Printing Photos Printing JPEG Files from a Memory Device 1. Connect the memory device to the printer's external interface USB port. “Inserting an External USB Device” on page 48 2. Select Memory Device on the home screen. 3.

  • Page 97: Printing Tiff Files From A Memory Device

    Printing > > Printing Photos Printing TIFF Files from a Memory Device Printing TIFF Files from a Memory Device You can print TIFF files from a memory device connected to the printer. 1. Connect the memory device to the printer's external interface USB port. “Inserting an External USB Device”...

  • Page 98: Printing Web Pages

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smart phone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in...

  • Page 99: Registering To Epson Connect Service From The Control Panel

    Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
  • Page 100 Copying Available Copying Methods......... . 101 Basic Menu Options for Copying.

  • Page 101: Available Copying Methods

    Copying > > Available Copying Methods Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 102: Copying By Enlarging Or Reducing

    Copying > > Available Copying Methods Copying by Enlarging or Reducing 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 45 Note: You can also place the originals on the scanner glass.

  • Page 103: Copying Multiple Originals Onto One Sheet

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration. ❏...

  • Page 104: Copying In Page Order

    Copying > > Available Copying Methods Copying Originals Using Good Quality 3. Select the Advanced tab, select Multi-Page, and then select 2-up or 4-up. 4. Specify the layout order and the original orientation. 5. Tap Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1.

  • Page 105: Copying Id Card

    Copying > > Available Copying Methods Copying Books Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 43 2. Select Copy on the home screen. 3.

  • Page 106: Copying Bar Codes Clearly

    ❏ Letterhead ❏ Color paper ❏ Recycled paper ❏ Thick paper ❏ Envelope ❏ Epson Bright White Ink Jet Paper ❏ Epson Business Paper 1. Place the originals. “Placing Originals” on page 43 2. Select Copy on the home screen.

  • Page 107: Density

    Copying > Basic Menu Options for Copying ❏ Auto Detects whether the original is color or monochrome, and automatically copies using the most suitable color mode. Depending on the original, monochrome originals may be detected as colored, or colored originals as monochrome.

  • Page 108: Original Type

    Copying > Advanced Menu Options for Copying ❏ A3→A4 and others Automatically enlarges or reduces the original to fit to a specific paper size. Original Type: Select the type of your original. Copies in optimal quality to match the type of original. 2-Sided: Select 2-sided layout.

  • Page 109: Mixed Size Originals

    Copying > Advanced Menu Options for Copying ❏ Group (Same Pages) Copies the originals by page as a group. ❏ Collate (Page Order) Copies the originals collated in order and sorted into sets. Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are copied at the actual size of the originals.

  • Page 110: Binding Margin

    Copying > Advanced Menu Options for Copying ❏ Sharpness Adjust the outline of the image. ❏ Hue Regulation Adjust the color tone of the skin. Tap + to make it cold (increase green) and tap - to make it warm (increase red).

  • Page 111: Scanning

    Scanning Available Scanning Methods......... 112 Scanning Originals to a Network Folder.

  • Page 112: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson iPrint application on the smart device. “Scanning Originals to a Smart Device” on page 126 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 113: Destination Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.

  • Page 114: Scan Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder ❏ Proxy Server Settings: Select whether or not to use a proxy server. Contacts: Select a destination from the contacts list. You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen.
  • Page 115 Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder Orientation (Original): Select the orientation of the original. Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are scanned at the actual size of the originals.

  • Page 116: Scanning Originals To An Email

    Scanning > > Scanning Originals to an Email Recipient Menu Options for Scanning to an Email Scanning Originals to an Email You need to setup the following before scanning. ❏ Configure the email server. “Configuring a Mail Server” on page 452 ❏...

  • Page 117: Scan Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Scan Menu Options for Scanning to an Email Note: The items may not be available depending on other settings you made. Color Mode: Select whether to scan in color or in monochrome. File Format: Select the format in which to save the scanned image.
  • Page 118 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are scanned at the actual size of the originals.

  • Page 119: Scanning Originals To A Computer

    ❏ Install the following applications on your computer. ❏ Document Capture Pro ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click on the start button, and then select Windows System-Control Panel-Programs-Programs and Features.

  • Page 120: Scanning Originals To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Basic Menu Options for Scanning to a Memory Device Note: ❏ See the Document Capture Pro help for details on using the features, such as creating and registering new jobs. ❏ You can not only start scanning from the printer but also from your computer by using Document Capture Pro. See the Document Capture Pro help for details.

  • Page 121: Advanced Menu Options For Scanning To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device ❏ PDF Settings: When you have selected PDF as the save format setting, use these settings to protect PDF files. To create a PDF file that requires a password when opening, set Document Open Password. To create a PDF file that requires a password when printing or editing, set Permissions Password.

  • Page 122: Scanning Originals To The Cloud

    Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.

  • Page 123: Basic Menu Options For Scanning To The Cloud

    Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud Note: Select to save your settings as a preset. 5. Tap Basic Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made. B&W/Color Select whether to scan in monochrome or in color.

  • Page 124: Scanning Using Wsd

    Scanning > > Scanning Using WSD Setting Up a WSD Port Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.
  • Page 125 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 126: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson iPrint on your smart device. ❏ Epson iPrint screens are subject to change without notice. ❏ Epson iPrint contents may vary depending on the product.
  • Page 127 Scanning > Scanning Originals to a Smart Device ❏ : Displays the screen where you can print scanned images. 6. Finally, follow the on-screen instructions.

  • Page 128: Faxing (Fax-Capable Printers Only)

    Faxing (Fax-Capable Printers Only) Before Using Fax Features......... . . 129 Overview of this Printer's Fax Features.

  • Page 129: Before Using Fax Features

    Faxing (Fax-Capable Printers Only) > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...

  • Page 130: Feature: Receiving Faxes

    Faxing (Fax-Capable Printers Only) > > Overview of this Printer's Fax Features Feature: Receiving Faxes “Making Contacts Available” on page 472 Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:”...

  • Page 131: Feature: Pc-Fax Send/Receive (Windows/Mac Os)

    Faxing (Fax-Capable Printers Only) > > … Overview of this Printer's Fax Features Feature: PC-FAX Send/Rec Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes. If you save in the inbox, you can check the contents on the screen.

  • Page 132: Features: Various Fax Reports

    Faxing (Fax-Capable Printers Only) > > … Overview of this Printer's Fax Features Feature: Status or Logs for “Software for Faxing” on page 373 “Receiving Faxes on a Computer” on page 166 Features: Various Fax Reports You can check the status of sent and received faxes in a report. “Report Settings”...

  • Page 133: Feature: Fax Box

    Faxing (Fax-Capable Printers Only) > > … Overview of this Printer's Fax Features Feature: Security when Se Feature: Fax Box Inbox and confidential boxes You can store received faxes in the inbox or confidential boxes. “Inbox/Confidential” on page 152 Stored Documents Box You can send faxes using documents saved in this box.

  • Page 134: Features: Other Useful Features

    Faxing (Fax-Capable Printers Only) > Sending Faxes Using the Printer Features: Other Useful Features Blocking Junk Faxes You can reject junk fax. “Making Settings for Blocking Junk Faxes” on page 501 Receiving Faxes After Dialing After dialing to another fax machine, you can receive the document from the fax machine. “Receiving Faxes by Making a Phone Call”...

  • Page 135: Selecting Recipients

    Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Selecting Recipients 5. Tap to send the fax . Note: ❏ If the fax number is busy or there is some problem, the printer automatically redials after one minute. ❏...

  • Page 136: Various Ways Of Sending Faxes

    Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Various Ways of Sending Faxes Sending a Fax after Checking the Scanned Image You can preview the scanned image on the LCD screen before sending the fax. (Monochrome fax only) 1.
  • Page 137 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes 3. On the Recipient tab, tap and then specify the recipient. Note: You can adjust the sound volume of the speaker. 4. When you hear a fax tone, select Send/Receive at the upper right corner of the LCD screen, and then select Send.
  • Page 138 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Setting the Polling Send Box You can store a document in the Polling Send Box without registering. Make the following settings as necessary. 1. Select Fax Box > Polling Send/Board from the home screen. 2.
  • Page 139 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Storing a Document in the Polling Send/Bulletin Board Box 1. Select Fax Box on the home screen, and then select Polling Send/Board. 2. Select Polling Send or one of the bulletin board boxes that have already been registered. If the password entry screen is displayed, enter the password to open the box.
  • Page 140 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Related Information “Checking the Status or Logs for Fax Jobs” on page 159 & Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later) You can set to send a fax at a specified time.
  • Page 141 Faxing (Fax-Capable Printers Only) > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending a Fax with a Subaddress(SUB) and Password(SID) You can send faxes to the confidential boxes or the relay boxes in the recipient's fax machine when the recipient's fax machine has the feature to receive confidential faxes or relay faxes.

  • Page 142: Receiving Faxes On The Printer

    Faxing (Fax-Capable Printers Only) > Receiving Faxes on the Printer After storing a document is complete, you can preview the scanned image by selecting Fax Box > Stored Documents and then tapping the box for the document, or you can delete it by tapping on the right of the box for the document.

  • Page 143: Receiving Incoming Faxes

    Faxing (Fax-Capable Printers Only) > > Receiving Faxes on the Printer Receiving Incoming Faxes Receiving Incoming Faxes There are two options in Receive Mode. Related Information “Usage of Manual Mode” on page 143 & “Usage of Auto Mode” on page 143 &...

  • Page 144: Receiving Faxes By Making A Phone Call

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Receiving Faxes by Making a Pho ❏ When the answering machine answers within the number of rings set in Rings to Answer: - If the ringing is for a fax: The printer automatically switches to receive faxes. - If the ringing is for a voice call;...
  • Page 145 Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Receiving Faxes by Making a Pho Receiving Faxes by Polling (Polling Receive) You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a document from a fax information service.

  • Page 146: Saving And Forwarding Received Faxes

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Saving and Forwarding Received 6. Select Contacts, and then select the contact with the registered subaddress (SEP) and password (PWD) to match the destination board. 7. Tap Related Information “Making Contacts Available”...

  • Page 147: Viewing Received Faxes On The Printer's Lcd Screen

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on the Printer Viewing Received Faxes on the Pri Note: ❏ The fax data is saved as PDF or TIFF format. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded.

  • Page 148: Menu Options For Faxing

    Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing Fax Settings 6. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed.
  • Page 149 Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing Fax Settings Density: Sets the density of the outgoing fax. + makes the density darker, and - makes it lighter. Original Type: Select the type of your original. Remove Background: Detects the paper color (background color) of the original document, and removes or lightens the color.

  • Page 150: More

    Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing More Add Sender Information: ❏ Add Sender Information Select the position where you want to include the header information (sender name and fax number) in the outgoing fax, or not to include the information. - Off: Sends a fax with no header information.
  • Page 151 Faxing (Fax-Capable Printers Only) > > Menu Options for Faxing More Transmission Log: You can check the history of sent or received fax jobs. Note that you can also check the history of sent or received fax jobs from Job/Status. Fax Report: Last Transmission: Prints a report for the previous fax that was sent or received through polling.

  • Page 152: Menu Options For Fax Box

    Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Inbox/Confidential You can also scan and save documents to the Stored Documents box from Fax Box. See the related information below for details on how to store documents from Fax Box When you leave the Fax menu, the setting returns to Off (default).
  • Page 153 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Inbox/Confidential ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display the icons.

  • Page 154: Stored Documents

    Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Stored Documents: ❏ Auto Delete Received Faxes: Selecting On automatically deletes received fax documents in the inbox after a certain period of time. When Follow Fax Settings is selected, the following settings are used. Settings >...

  • Page 155: Polling Send/Board

    Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board ❏ Forward(Email) ❏ Forward(Network Folder) ❏ Print When the message Delete When Complete is displayed, select On to delete faxes after completing processes such as Save to Memory Device or Forward(Email). (Box Menu) Store Fax Data: Displays the screen for the Fax >...
  • Page 156 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board Polling Send Box: Displays the setting items and values in Settings in (Menu). Add Document: Displays the screen for the Fax > Fax Settings tab. Tapping on the screen starts scanning documents to store them in the box.
  • Page 157 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board Related Information “Checking the Fax Job History” on page 160 & Unregistered Bulletin Board: You can find Unregistered Bulletin Board in Fax Box > Polling Send/Board. Select one of the Unregistered Bulletin Board boxes.
  • Page 158 Faxing (Fax-Capable Printers Only) > > Menu Options for Fax Box Polling Send/Board Add Document: Displays the screen for the Fax > Fax Settings tab. Tapping on the screen starts scanning documents to store them in the box. When a document is in the box, Check Document is displayed instead. Check Document: Displays the preview screen when a document is in the box.

  • Page 159: Checking The Status Or Logs For Fax Jobs

    Faxing (Fax-Capable Printers Only) > > … Checking the Status or Logs for Fax Jobs Displaying Information Related Information “Unregistered Bulletin Board:” on page 157 & “Checking the Fax Job History” on page 160 & Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded) When there are unprocessed received documents, the number of unprocessed jobs is displayed on the...

  • Page 160: Checking Fax Jobs In Progress

    Faxing (Fax-Capable Printers Only) > > … Checking the Status or Logs for Fax Jobs Checking the Fax Job Hi Note: If you are using more than one of the fax save/forward settings, the number of unprocessed jobs may be displayed as "2" or "3"...

  • Page 161: Reprinting Received Documents

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 373 “Application for Sending Faxes (PC-FAX Driver)” on page 373 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 162 Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi 1. Using an application, create a document to transmit by fax. You can send up to 200 pages in monochrome or 100 pages in color including cover sheet in one fax transmission.
  • Page 163 Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi ❏ Specifying a recipient (name, fax number and so on) directly: Do the steps below. Click the Manual Dial tab. Enter the necessary information. Click Add.

  • Page 164: Sending Documents Created Using An Application (Mac Os)

    Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. Select a cover sheet from samples in the Cover Sheet list.
  • Page 165 Faxing (Fax-Capable Printers Only) > > … Sending a Fax from a Computer Sending Documents Created Usi 3. Select your printer (fax name) in Name, click to display the detailed settings, check the print settings, and then click OK. 4. Make settings for each item. Specify 1 in Number of copies.

  • Page 166: Receiving Faxes On A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 373 “Application for Sending Faxes (PC-FAX Driver)” on page 373 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 167: Checking For New Faxes (Mac Os)

    Faxing (Fax-Capable Printers Only) > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) 1. Check the icon. ❏ : Standing by. ❏ : Checking for new faxes. ❏ : Importing new faxes is complete. 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record screen is displayed.

  • Page 168: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing (Fax-Capable Printers Only) > > … Receiving Faxes on a Computer Canceling the Feature that Saves ❏ Open the Fax Receive Monitor and click Check new faxes now. ❏ Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility, the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.

  • Page 169: Maintaining The Printer

    Maintaining the Printer Checking the Consumables Status........170 Improving Paper Feeding Problems for Paper Cassette.

  • Page 170: Checking The Consumables Status

    ❏ You can also check the approximate ink levels and the approximate service life of the maintenance box from the computer. For Windows users, note that you need to install EPSON Status Monitor 3 to enable this feature. ❏ You can continue printing while the ink low message is displayed. Replace the ink supply units when required.

  • Page 171: Improving Print, Copy, Scan, And Fax Quality

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality 2. Wipe the roller using a soft, moist cloth. Important: Using a dry cloth may damage the surface of the roller. 3. Insert the paper cassette. Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality If you notice a misaligned vertical lines, blurred images, or horizontal banding, adjust the print quality.

  • Page 172: Checking And Cleaning The Print Head

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head ❏ This pattern allows you to perform alignment if you see horizontal banding at regular intervals. Find and enter the number for the least separated and overlapping pattern. Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear.

  • Page 173: Running Power Cleaning

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Running Power Cleaning 4. Check the printed pattern to see if the print head nozzles are clogged. ❏ A: All lines are printed. Select . No further steps are needed. ❏...

  • Page 174: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 6 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Checking and Cleaning the Print Head”...

  • Page 175: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 4. Follow the on-screen instructions to print an alignment pattern. 5. Follow the on-screen instructions to align the ruled lines. Find and enter the number for the pattern that has the least misaligned vertical line.
  • Page 176 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 1. Open the document cover. 2. Take the cleaning cloth from the cleaning cloth holder. 3. Use the cleaning cloth to clean the surface of the scanner glass.

  • Page 177: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
  • Page 178 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
  • Page 179 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Close the ADF cover. Press the lever until it clicks. 4. Open the document cover. 5. Take the cleaning cloth from the cleaning cloth holder.
  • Page 180 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 6. Use the cleaning cloth to clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 181: Adjusting Print Quality Per Paper

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting Print Quality per Paper Adjusting Print Quality per Paper Making the print quality settings per paper. Plain paper, recycle paper, high quality plain paper, preprinted paper, color paper, letterhead paper, and thick paper is supported. 1.

  • Page 182: Saving Power

    Maintaining the Printer > > … Installing or Uninstalling Applications Separately Installing the Applications Separ Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please consider the environment before making any change.
  • Page 183 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 184 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 185: Installing A Postscript Printer Driver

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 186: Adding The Printer (For Mac Os Only)

    Follow the on-screen instructions to connect the printer to the computer. 5. Follow the on-screen instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support.epson.net/...
  • Page 187 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 188: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...
  • Page 189 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.

  • Page 190: Moving And Transporting The Printer

    Maintaining the Printer > > Moving and Transporting the Printer Moving the Printer 4. Follow the on-screen instructions. Moving and Transporting the Printer Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury.

  • Page 191: Transporting The Printer

    Maintaining the Printer > > Moving and Transporting the Printer Transporting the Printer 6. Make sure there are no originals on the printer. 7. Remove the output tray. 8. Store the paper support. 9. Set the cover lock to the locked position. The cover lock prevents the ink supply unit cover from being opened. The printer is ready to be moved.

  • Page 192: Replacing Maintenance Rollers In Paper Cassette 1

    Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Leave the ink supply units installed. Removing the ink supply units can dry out the print head and may prevent the printer from printing.
  • Page 193 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 2. Remove the new maintenance rollers from their package. Important: ❏ The maintenance rollers for the paper cassette 1 and paper cassette 2 to 4 are different. Check the direction of the arrow at the center of the maintenance rollers, and make sure the maintenance rollers are the ones for paper cassette 1.
  • Page 194 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 5. Pull out rear cover 2. 6. Remove the cover inside the back of the printer. 7. Slide out the two used maintenance rollers, and remove them.
  • Page 195 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 8. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 9. Reattach the cover inside the back of the printer. 10.
  • Page 196 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 1 11. Close rear cover 1. 12. Release the lever of the paper cassette. 13. Slide the maintenance roller toward the lever, and then remove them by taking the shaft out of the holder.

  • Page 197: Replacing Maintenance Rollers In Paper Cassette 2 To 4

    Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 14. Insert the shaft of the new maintenance roller into the hole in the holder, and then slide the shaft on the lever side along the slot while it is facing the flat surface at the front. 15.
  • Page 198 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 1. Turn off the printer by pressing the button, and then unplug the power cord. 2. Remove the new maintenance rollers from their package. Important: ❏ The maintenance rollers for the paper cassette 1 and paper cassette 2 to 4 are different. Check the direction of arrow on the center of the maintenance rollers, and make sure the maintenance rollers are the ones for paper cassette 2 to 4.
  • Page 199 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 3. Pull out the paper cassette for which you want to replace the rollers. 4. Turn the printer around, and then open the printer's rear cover. 5. Remove the screws by a screwdriver and remove the cover on the rear of inside the printer.
  • Page 200 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 6. Slide out two used maintenance rollers, and remove both of them. 7. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 8.
  • Page 201 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 9. Close the rear cover. 10. Release the lever. 11. Slide the maintenance roller toward the lever, and then remove them by taking the shaft out of the holder.
  • Page 202 Maintaining the Printer > Replacing Maintenance Rollers in Paper Cassette 2 to 4 12. Insert the shaft of the new maintenance roller into the hole in the holder, and then slide the shaft on the lever side along the slot while it is facing the flat surface at the front. 13.

  • Page 203: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 204 A Message is Displayed on the LCD Screen.

  • Page 204: The Printer Does Not Work As Expected

    The overcurrent protection function was activated. Solutions Unplug and plug in the power cord, and then turn the printer back on. If the problem cannot be cleared, contact Epson support. Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled.

  • Page 205: Paper Does Not Feed Or Eject Correctly

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase. Paper Does Not Feed or Eject Correctly No Paper Feeds The following causes can be considered.
  • Page 206 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Paper slips when paper dust adheres to the roller. Solutions Clean the roller. “Improving Paper Feeding Problems for Paper Cassette” on page 170 &...
  • Page 207 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Several Sheets of Paper are Fed at a Time The following causes can be considered. The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications”...
  • Page 208 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Paper slips when paper dust adheres to the roller. Solutions Clean the roller. “Improving Paper Feeding Problems for Paper Cassette” on page 170 &...
  • Page 209 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed or Eject Correctly Too many originals are loaded in the ADF. Solutions Do not load originals above the line indicated by the triangle symbol on the ADF. The original slips when paper dust adheres to the roller.

  • Page 210: Cannot Print

    Use EPSON Status Monitor 3 to check the connection status for the computer and the printer. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. 1. Access the printer driver.
  • Page 211 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the following if a connection has not been established. ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 211 ❏...
  • Page 212 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 213 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 214 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website.
  • Page 215 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 216 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port If you cannot change the port, select Run as administrator on the Printer menu.
  • Page 217 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
  • Page 218 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 219 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer.
  • Page 220 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 221 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the computer for details. The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur.
  • Page 222 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 223 “Checking if a genuine Epson printer driver is installed - Windows” on page 183 & “Checking if a genuine Epson printer driver is installed - Mac OS” on page 184 & “Installing or Uninstalling Applications Separately” on page 182 &...
  • Page 224 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
  • Page 225 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Communication error. Check the following if a connection has not been established. ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 225 Check the following if a connection has been established.
  • Page 226 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 227 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...

  • Page 228: Cannot Start Scanning

    Use EPSON Status Monitor 3 to check the connection status for the computer and the printer. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. 1. Access the printer driver.
  • Page 229 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The printer is recognized, but scanning cannot be performed. “Cannot Scan Even Though a Connection has been Correctly Established (Windows)” on page 232 Cannot connect to a Network The problem could be one of the following issues.
  • Page 230 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 231 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 232 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 233 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 234 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 235 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning See the following to connect the printer to the SSID. “Making Wi-Fi Settings by Entering the SSID and Password” on page 298 & The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
  • Page 236 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
  • Page 237 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning If the following are displayed, a connection has not been established between the smart device and the printer. ❏ Printer is not selected. ❏ Communication error. Check the following if a connection has not been established.
  • Page 238 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 239 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Cannot Save Scanned Images to the Shared Folder Messages are Displayed on the Control Panel When error messages are displayed on the control panel, check the message itself or the following list to solve the problems.

  • Page 240: Cannot Send Or Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Checking the Point where the Error Occurred Solutions When saving scanned images to the shared folder, saving process proceeds as following. You can then check the point where the error occurred.
  • Page 241 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There are some problems in connecting to the telephone line. Solutions Select Settings > General Settings > Fax Settings > Check Fax Connection on the control panel to run the automatic fax connection check.
  • Page 242 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Your caller ID is blocked. Solutions Contact your telecommunication company to unblock your caller ID. Some phones or fax machines automatically reject anonymous calls. The recipient's fax number is wrong.
  • Page 243 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot Send Faxes (When Optional Fax Boards Installed) Attempted to send from a line port set to Receiving Only Solutions Send the fax from a line for which Transmission Setting By Line is set to Sending and Receiving or Sending Only.
  • Page 244 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The sender's fax number has been registered to the Rejection Number List. Solutions Make sure that the sender's number can be deleted from the Rejection Number List before deleting it. Delete it from Settings >...
  • Page 245 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot Send Faxes at a Specified Time The printer's date and time is wrong. Solutions Select Settings > General Settings > Basic Settings > Date/Time Settings, and then set the correct date and time.
  • Page 246 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the scanner glass.
  • Page 247 Use EPSON Status Monitor 3 to check the connection status for the computer and the printer. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. 1. Access the printer driver.
  • Page 248 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart.
  • Page 249 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned.
  • Page 250 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 7. Select the Network Settings tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12.
  • Page 251 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 252 Cannot Send or Receive Faxes 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer.
  • Page 253 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 254 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 255 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The USB cable is not plugged into the electrical outlet correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a problem with the USB hub. Solutions If you are using a USB hub, try to connect the printer directly to the computer.

  • Page 256: Error Code Is Displayed On The Status Menu

    Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Error Code is Displayed on the Status Menu If a job does not complete successfully, check the error code displayed on the history of each job.
  • Page 257 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Select Settings > General Settings > System Reverse printing has failed due to a lack of available memory.
  • Page 258 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Make sure that the phone cable is connected The product cannot detect the dial tone. correctly and the phone line is working. ❏...
  • Page 259 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Print a network connection report to check if the A communication error has occurred. printer is connected to the network. ❏...
  • Page 260 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Check the location in the destination settings. An FTPS/FTPS secure connection error has occurred. ❏ Run Web Config, and then update the root certificate.

  • Page 261: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Code Problem Solution An authentication error has occurred. Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.
  • Page 262 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The print quality is set to high. Solutions Lower the quality setting.
  • Page 263 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating. Solutions You can continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes.
  • Page 264 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Cannot Operate from the Control Panel When the user feature restriction is enabled, a user ID and password are required to print. Solutions If you do not know the password, contact your printer administrator.
  • Page 265 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Operation Sounds Are Loud Quiet Mode is disabled on the printer. Solutions If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed. ❏...
  • Page 266 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings > General Settings > Basic Settings > Wake from Sleep, and then turn off Wake with LCD Screen Touch.

  • Page 267: A Message Is Displayed On The Lcd Screen

    000181, 000184, 000201, 000204, 000221, 000224 Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.

  • Page 268: Paper Gets Jammed

    1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. Related Information “Messages are Displayed on the Control Panel” on page 239 &...

  • Page 269: Preventing Paper Jams

    Storing precautions for ink ❏ Keep the ink supply units out of direct sunlight. ❏ Do not store the ink supply units in high or freezing temperatures. ❏ Epson recommends using the ink supply unit before the date printed on the package.
  • Page 270 Solving Problems > > It is Time to Replace Ink Supply Units Ink Supply Unit Handling Precautions ❏ For best results, store ink supply unit packages with their bottom down. ❏ After bringing an ink supply unit inside from a cold storage site, allow it to warm up at room temperature for at least 12 hours before using it.

  • Page 271: Replacing Ink Supply Units

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user-...

  • Page 272: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Note: When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage. However, you can perform operations that do not use ink such as scanning. Related Information “Maintenance Box Code”...
  • Page 273 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...
  • Page 274 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print quality.
  • Page 275 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Paper Is Smeared or Scuffed The following causes can be considered. Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
  • Page 276 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The back of the paper was printed before the side that had already been printed was dry. Solutions When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
  • Page 277 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
  • Page 278 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printed Characters Are Incorrect or Garbled The following causes can be considered. The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed.
  • Page 279 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Mac OS Clear Mirror Image from the print dialog's Print Settings menu. Mosaic-Like Patterns in the Prints Images or photos with a low resolution were printed. Solutions When printing images or photos, print using high-resolution data.

  • Page 280: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Print Quality Is Poor While Using PostScript Printer Driver Color settings have not been made. Solutions You cannot make color settings on the Paper/Quality tab in the printer driver. Click Advanced, and then set the Color Mode setting.
  • Page 281 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality” on page 171 &...
  • Page 282 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Printouts are Blank or Only Some Lines are Printed The print head nozzles may be clogged. Solutions Try Power Cleaning. “Running Power Cleaning” on page 173 &...
  • Page 283 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 284 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is some dust or stains on the scanner glass. Solutions Clean the scanner glass and the document cover using a dry, soft, clean cloth. If there is dust or stains around the originals on the glass, the copy area may extend to include the dust or stains, resulting in the wrong copying position or small images.
  • Page 285 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The original was pressed with too much force. Solutions If you press with too much force, blurring, smudges, and spots may occur. Do not press with too much force on the original or the document cover. “Placing Originals”...

  • Page 286: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems The copy density setting is too high. Solutions Lower the copy density setting. “Basic Menu Options for Copying” on page 106 & Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass.
  • Page 287 Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner driver "Epson Scan 2”. Note: Epson Scan 2 Utility is an application that comes with Epson Scan 2.

  • Page 288: The Quality Of The Sent Fax Is Poor

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 289 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Straight Lines Appear when Sending Faxes from the ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals.

  • Page 290: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.

  • Page 291: Cannot Solve Problem After Trying All Solutions

    ❏ Check that you are using genuine Epson ink supply units. Try to use genuine Epson ink supply units. This product is designed to adjust colors based on the use of genuine Epson ink supply units. The use of non-genuine ink supply units may cause print quality to decline.

  • Page 292: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....293 Re-setting the Network Connection........294 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 293: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 294: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 295: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 296: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 297 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.

  • Page 298: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 299 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label.

  • Page 300: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).

  • Page 301: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct

    ❏ Using the standard camera application to scan the QR code ❏ Epson iPrint version 7.0 or later Epson printing app, such as Epson iPrint, is used to print from a smart device. Install Epson printing app on the smart device in advance.
  • Page 302 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
  • Page 303 7. Tap Join. 8. On the printer's control panel, select Next. 9. On the iPhone, iPad or iPod touch, start Epson printing app. Examples of Epson printing apps 10. On the Epson printing app screen, tap Printer is not selected..

  • Page 304: Connecting To Android Devices Using Wi-Fi Direct

    ❏ Android 4.4 or later ❏ Epson iPrint version 7.0 or later Epson iPrint is used to print from a smart device. Install Epson iPrint on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 305 4. Tap Android. 5. On the smart device, start Epson iPrint. 6. On the Epson iPrint screen, tap Printer is not selected.. 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer.

  • Page 306: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    … Connecting a Smart Device and Printer Directly (Wi Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 370 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 306 &...
  • Page 307 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
  • Page 308 For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 370 &...

  • Page 309: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.

  • Page 310: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults.

  • Page 311: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “Guide to the Network Icon” on page 31 & Displaying Detailed Network Information on the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check.
  • Page 312 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 313 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 314 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 315 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 316 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 317: Printing A Network Status Sheet

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Related Information “Network Settings” on page 384 & “Making Settings for Connecting to the Computer” on page 295 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be...
  • Page 318 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.
  • Page 319 Using Optional Items List of Optional Items..........320 Printer Stand.

  • Page 320: List Of Optional Items

    Using Optional Items > List of Optional Items List of Optional Items Note: Some optional items may not be sold in your region. See the Epson support website for your region for more details. Optional Item Code Overview Manual Stapler...
  • Page 321 Using Optional Items > List of Optional Items Optional Item Code Overview 10/100/1000 Base-T, C12C934471 Two wired LAN networks are available. The Ethernet communication speed is a high-speed interface C12C934481 (For users in India) that supports 1 Gbit/s. “Ethernet Board (10/100/1000 Base-T, Ethernet)” on page 346 Super G3/G3 Multi Fax C12C934491...

  • Page 322: Wiring Codes With Clamps

    Using Optional Items > > Printer Stand Installing the Printer Stand Wiring Codes with Clamps Wire codes using clamps as shown below. Printer Stand Important: When installing the printer on the floor, install the printer stand. The printer may fall without the printer stand. ❏...
  • Page 323 Using Optional Items > > Printer Stand Installing the Printer Stand Caution: ❏ Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation. Otherwise, the power cord may be damaged resulting in fire or electric shock. ❏...
  • Page 324 Using Optional Items > > Printer Stand Installing the Printer Stand 5. Check the items supplied. Note: The shape of the stands may differ from this illustration. 6. Place the stands inside the printer stand's casters. 7. Secure the stands with the attachments and screws. Important: Make absolutely sure both stands are attached securely, otherwise the printer may fall.
  • Page 325 Using Optional Items > > Printer Stand Installing the Printer Stand 8. Secure the reinforcing bars with the attachments and screws. 9. Place the printer stand on a flat surface and lock the casters at the front. 10. Seucre the cover to the stands.
  • Page 326 Using Optional Items > > Printer Stand Installing the Printer Stand 11. Pull out the ink supply unit tray for black ink and the paper cassette. 12. Lower the printer or a paper cassette unit gently onto the printer stand aligning the corners, and then secure them with the screws.
  • Page 327 Using Optional Items > > Printer Stand Installing the Printer Stand 13. Secure the printer or a paper cassette unit at the back with the attachments and screws. 14. Insert the paper cassette. 15. Insert the output tray. 16. Remove the seals, and install the clamps as shown below.

  • Page 328: Moving The Printer While The Printer Stand Is Attached

    Using Optional Items > > Printer Stand Moving the Printer While the Printer Stand is Attached 17. Connect the cables and plug in the printer. Note: When uninstalling the printer stand, turn off the printer, unplug the power cord, disconnect any cables, and then perform the installation procedure in reverse.

  • Page 329: Printer Stand Specifications

    Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units Related Information “Moving the Printer” on page 190 & Printer Stand Specifications ❏ Width: 772mm(30.4 in.) Dimensions ❏ Depth: 797 mm (31.4 in.) ❏ Height: 116 mm (4.6in.) (When installing: 83 mm (3.3in.)) Weight Approx.
  • Page 330 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 2. Disconnect any connected cables. Note: If other paper cassette units have been installed, uninstall them as well. 3. Remove the output tray. 4. Remove the paper cassette unit from its box, and then remove any protective materials. 5.
  • Page 331 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 7. Pull out the ink supply unit tray for black ink and the paper cassette. 8. If you use multiple paper cassette units, stack all paper cassette units on top of each other, and then secure them with the screws.
  • Page 332 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 9. Lower the printer gently onto the paper cassette unit aligning the corners, and then secure them with the screws. Note: Some screws will be left over after assembly. 10.
  • Page 333 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units 11. Insert a label showing the size of the paper to be loaded in the cassette into the holder. 12. Insert the ink supply unit tray for black ink and the paper cassette. 13.

  • Page 334: Setting The Paper Cassette Unit In The Printer Driver

    Using Optional Items > > Paper Cassette Unit Setting the Paper Cassette Unit in the Printer Driver 14. Insert the output tray. 15. Reconnect the power cord and any other cables, and then plug in the printer. 16. Turn on the printer by pressing the button.
  • Page 335 Using Optional Items > > Paper Cassette Unit Setting the Paper Cassette Unit in the Printer Driver ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. ❏...

  • Page 336: Moving The Printer While The Paper Cassette Units Are Attached

    Using Optional Items > > Paper Cassette Unit Paper Cassette Unit Specifications Moving the Printer While the Paper Cassette Units are Attached Complete the steps for moving the printer and then remove paper cassette 2, 3 and 4. Next, perform the steps in the following images.

  • Page 337: Manual Stapler

    Using Optional Items > Manual Stapler ❏ Width: 567 mm (22.3 in.) Dimensions ❏ Depth: 568 mm (22.4 in.) ❏ Height: 160 mm (6.3in.) (When installing: 128 mm (5.0in.) Weight Approx. 11.7 kg (25.8 lb) Related Information “Installation Location and Space” on page 418 &...

  • Page 338: Using The Manual Stapler

    Using Optional Items > > Manual Stapler Replacing the Staple Cartridge Using the Manual Stapler 1. Insert the paper you want to staple into the manual stapler. The staple position is located below the stamp as shown below. Note: ❏ You can staple up to 20 sheets (90g/m plain paper) at a time.

  • Page 339: Problems With The Manual Stapler

    Using Optional Items > > Manual Stapler Problems with the Manual Stapler The following is the code for the cartridge. Staple Cartridge : C12C934911 *Contains at least 1000 staples. Important: ❏ Do not remove the cartridge except to clear a staple jam or to replace it with a new one. ❏...

  • Page 340: Fax Board (Super G3/G3 Multi Fax Board)

    Using Optional Items > > Fax Board (Super G3/G3 Multi Fax Board) Expansion Fax Ports Cannot Staple Borderless images are printed. If a borderless image is printed on the paper, you cannot staple because the sensor cannot detect the paper. Use paper with a border of about 2 mm or more.

  • Page 341: Fax Settings Menu (When Optional Fax Boards Installed)

    Using Optional Items > > … Fax Board (Super G3/G3 Multi Fax Board) Fax Settings Menu (When Optional Fax Boar Related Information “Compatible Telephone Lines” on page 487 & “Connecting the Printer to a Phone Line” on page 487 & Fax Settings Menu (When Optional Fax Boards Installed) When you install the Optional Fax Boards, the following menus are added.
  • Page 342 Using Optional Items > > … Fax Board (Super G3/G3 Multi Fax Board) Fax Settings Menu (When Optional Fax Boar Transmission Setting By Line: G3-1: Select an option for standard line G3-1 according to how it will be used (sending only, receiving only, or sending and receiving).

  • Page 343: Registering A Recipient To The Contacts List (When Optional Fax Boards Installed)

    Using Optional Items > > … Fax Board (Super G3/G3 Multi Fax Board) Sending Faxes Using the Printer with Option Related Information “Conditional Save/Forward:” on page 393 & Registering a Recipient to the Contacts List (When Optional Fax Boards Installed) When registering a recipient to the contacts list, you can also add the line setting.

  • Page 344: Sending Faxes From A Computer Using An Optional Fax Board

    Using Optional Items > > … Fax Board (Super G3/G3 Multi Fax Board) Sending Faxes From a Computer Using an O Note: When Direct Dialing Restrictions in Security Settings is enabled, you can only select fax recipients from the contacts list or the sent fax history.

  • Page 345: Checking The Status Of The Lines (When Optional Fax Boards Installed)

    Using Optional Items > > Fax Board (Super G3/G3 Multi Fax Board) Solving Problems 7. Click the Sending options tab, and select an option in Transmission line. Select Settings > General Settings > Fax Settings > Basic Settings > Transmission Setting By Line, and then select a line that is set to Sending and Receiving or Sending Only.

  • Page 346: Specifications For Optional Super G3/G3 Multi Fax Board

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Function List when Using an Addition Specifications for Optional Super G3/G3 Multi Fax Board Possible number of expansions 2 (3 in total with standard) Others are the same as for standard faxing. See the related Information below. Related Information “Fax Specifications (Fax-capable Printers Only)”...
  • Page 347 “Connecting the Printer to an IEEE802.1X Network” on page 553 ✓ Epson Open Platform “Using Epson Open Platform” on page 564 ✓ = Available. - = Not available. : You need to make settings for each network. : You can use the standard or the additional network to send to recipients for each destination.

  • Page 348: Installing An Ethernet Board

    Using Optional Items > > Ethernet Board (10/100/1000 Base-T, Ethernet) Installing an Ethernet Board Installing an Ethernet Board Caution: Make sure you turn off the power, unplug the power cord, and check that all wiring has been disconnected. The cord may be damaged, resulting in electric shock or fire.

  • Page 349: Settings When Using An Additional Network

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Settings when Using an Additional Ne Important: Do not remove the cover of the ethernet board. Do not touch the terminals of the ethernet board. 5. Secure the ethernet board with the two screws. 6.
  • Page 350 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Settings when Using an Additional Ne 4. Select OK. Note: ❏ To set or change the locked menu items, click Administrator Login, and then enter the administrator password. ❏ To delete the administrator password, click Product Security tab > Delete Administrator Password, and then enter the administrator password.
  • Page 351 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
  • Page 352 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Settings when Using an Additional Ne Connecting to Ethernet (When Using an Additional Network) Connecting to Ethernet on the Standard Network Connect the printer to the standard network by using an Ethernet cable, and then check the connection. 1.
  • Page 353 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Settings when Using an Additional Ne Selecting a Network that has an LDAP Server (When Using an Additional Network) You can use the LDAP server on either the standard or additional network. Follow the steps below to select the network that has the LDAP server you want to use.

  • Page 354: Solving Problems When Using An Additional Network

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Solving Problems when Using an Addi 6. Select the language for the email notifications. 7. Select the check box on the event for which you want to receive a notification. The number of Notification Settings is linked to the destination number of Email Address Settings.

  • Page 355: Menu Options For Network Settings (When Using An Additional Network)

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Menu Options for Network Settings ( Cannot Use the LDAP Server The network with the LDAP server is not selected correctly. The LDAP server on either the standard or additional network is available. Make sure that the network that has the LDAP server you want to use is selected correctly.
  • Page 356 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) Menu Options for Network Settings ( Restore Default Settings: Reset the settings for the additional network to their defaults. You need to enter the administrator password for the additional network. Network Transmission Route: Select the network to use the scan and fax functions from the control panel (Scan to Email, Scan to Folder, Scan to Document Capture Pro, Fax to Email, Fax to Folder).

  • Page 357: Product Information

    Product Information Paper Information..........358 Consumable Products Information.

  • Page 358: Paper Information

    Note: ❏ Genuine Epson paper is not available when printing with the Epson universal printer driver. ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.
  • Page 359 Size Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 to Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7in.), 10x15 cm(4x6 in.) Epson Premium Glossy Photo A3+, A3, A4, 13x18 cm Paper (5x7in.), 10x15 cm (4x6 in.)
  • Page 360 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray 2 to 4 Plain paper, Copy paper – – Preprinted paper A3, B4, A4, Letter, Up to the line Up to the line indicated by the indicated by the...
  • Page 361 Product Information > > Paper Information Available Paper and Capacities Thick papers Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to Paper Tray Thick paper – – (91 to 150 g/m2) Legal Indian-Legal 8K (270×390 mm) 8.5×13 in US B (11×17 in.) Letter...
  • Page 362 Product Information > > Paper Information Available Paper and Capacities Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to Paper Tray Thick paper – – (151 to 200 g/m2) Legal Indian-Legal 8K (270×390 mm) 8.5×13 in US B (11×17 in.) Letter Executive...
  • Page 363 Envelope Media Name Size Loading Capacity (Envelopes) Paper Cassette Paper Cassette Paper Tray 2 to 4 Envelope Envelope #10, Envelope – – DL, Envelope C6 Envelope C4 – – Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper...

  • Page 364: Unavailable Paper Types

    > > Paper Information Unavailable Paper Types ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 358 & Commercially Available Paper ❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper ❏...

  • Page 365: Consumable Products Information

    The following are the codes for genuine Epson ink supply units. Note: ❏ Ink supply unit codes may vary by location. For the correct codes in your area, contact Epson support. ❏ Although the ink supply units may contain recycled materials, this does not affect printer function or performance.

  • Page 366: Software Information

    Software Information Software for Printing Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc. Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application.
  • Page 367 & Guide to Windows Printer Driver EPSON Status Monitor 3 You can use this utility to monitor the status of your printer and display error messages and more. You can also check the status of consumables and the progress of printing. You need to install this software to use it.
  • Page 368 Software for Printing Guide to Mac OS Printer Driver Epson Printer Utility You can check the printer status and errors by starting the EPSON Status Monitor. Application that can print PostScript Fonts (Windows PostScript Printer Driver) The PostScript printer driver allows the printer to receive and interpret print instructions in the page description language sent from the computer and print properly.
  • Page 369 Mac OS is not supported. Connect the printer to the same network as the computer, and then follow the procedure below to install the printer driver. 1. Download the executable file of the driver from the Epson support website. http://www.epson.eu/Support (Europe only)
  • Page 370 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 371: Software For Scanning

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN-...
  • Page 372 ❏ If Add is grayed out, click Enable Editing. ❏ If the main screen of Epson Scan 2 is displayed, it has already been connected to the scanner. If you want to connect to another network, select Scanner > Settings to open the Scanner Settings screen.

  • Page 373: Software For Faxing

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).

  • Page 374: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
  • Page 375 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored.
  • Page 376 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 182 &...

  • Page 377: Software For Updating

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 378 Product Information > > Settings Menu List General Settings You cannot change settings that have been locked by your administrator. LCD Brightness: Adjust the brightness of the LCD screen. Sounds: Adjust the volume. ❏ Mute Select On to mute all sound. ❏...
  • Page 379 Product Information > > Settings Menu List General Settings Date/Time Settings: ❏ Date/Time Enter the current date and time. ❏ Daylight Saving Time Select the summer time setting that applies to your area. ❏ Time Difference Enter the time difference between your local time and UTC (Coordinated Universal Time). Country/Region: Select the country or region in which you are using your printer.
  • Page 380 Product Information > > Settings Menu List General Settings Related Information “Saving Power (Control Panel)” on page 182 & “Entering Characters” on page 34 & Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings You cannot change settings that have been locked by your administrator.
  • Page 381 Product Information > > Settings Menu List General Settings Universal Print Settings: These print settings are applied when you print by an external device without using the printer driver. The offset settings are applied when you print using the printer driver. Top Offset: Adjust the top margin of the paper.
  • Page 382 Product Information > > Settings Menu List General Settings ❏ Quality Select the print quality for PCL or PostScript printing. ❏ Ink Save Mode Select On to save ink by reducing the print density. ❏ Print Order Last Page on Top Starts printing from the first page of a file.
  • Page 383 Product Information > > Settings Menu List General Settings ❏ Form Set the number of lines for the selected paper size and orientation. This also causes a line spacing (VMI) change, and the new VMI value is stored in the printer. This means that later changes in the page size or orientation settings cause changes in the Form value based on the stored VMI.
  • Page 384 Product Information > > Settings Menu List General Settings Thick Paper: Select On to prevent ink from smearing on your printouts, however, this may lower the print speed. Quiet Mode: Select On to reduce noise during printing, however, this may lower the print speed. Depending on the paper type and print quality settings you selected, there may be no difference in the printer's noise level.
  • Page 385 Product Information > > Settings Menu List General Settings Router: ❏ Wi-Fi Setup Wizard ❏ Push Button Setup(WPS) ❏ Others ❏ PIN Code Setup(WPS) ❏ Wi-Fi Auto Connect ❏ Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again.
  • Page 386 You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 387 Product Information > > Settings Menu List General Settings Note: ❏ You can also access Fax Settings from Web Config. Click the Fax tab on the Web Config screen. ❏ When you use Web Config to display the Fax Settings menu, there may be slight differences in the user interface and in location compared to the printer's control panel.
  • Page 388 Product Information > > Settings Menu List General Settings ECM: Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise. If this is disabled, you cannot send or receive documents in color. Dial Tone Detection: Detects a dial tone before starting to dial.
  • Page 389 Product Information > > Settings Menu List General Settings Remote Receive: Remote Receive When you answer an incoming fax call on a phone connected to the printer, you can start receiving the fax by entering the code using the phone. Start Code Set the start code of Remote Receive.
  • Page 390 Product Information > > Settings Menu List General Settings Password Set a permission password in Password. Printing: Allows printing the PDF file. Editing: Allows editing the PDF file. Related Information “Making the Printer Ready to Send and Receive Faxes” on page 490 &...
  • Page 391 Product Information > > Settings Menu List General Settings Fax Preview Display Time: You can preview the scanned document for a set time before sending it. The printer stars sending the fax after the time has passed. Allow Backup: Selecting Allowed allows you to backup faxes sent with Fax > Fax Settings > Backup. PC to FAX Function: This item is displayed on the Web Config screen only.
  • Page 392 Product Information > > Settings Menu List General Settings Save to Memory Device: Saves received faxes as PDF or TIFF files to an external memory device connected to the printer. Selecting Yes and Print prints received faxes while saving them to the memory device. Received documents are saved in the printer's memory temporarily before the documents are saved in the memory device connected to the printer.
  • Page 393 Product Information > > Settings Menu List General Settings Conditional Save/Forward: You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Conditional Save/ Forward Note: On the Web Config screen, you can find the menu below.
  • Page 394 Product Information > > Settings Menu List General Settings Forward: Forwards received faxes to another fax machine, or forwards them as PDF or TIFF files to a shared folder on a network or to an email address. Forwarded faxes are deleted from the printer.
  • Page 395 Product Information > > Settings Menu List General Settings Notify on Receive Sends a notification when receiving a fax is complete. Notify on Print Sends a notification when printing a fax is complete. Notify on Save Sends a notification when saving a fax to a memory device is complete. Notify on Forward Sends a notification when forwarding a fax is complete.
  • Page 396 Product Information > > Settings Menu List General Settings Box Document Delete Settings: Box Document Delete Settings: Selecting On automatically deletes received fax documents in the inbox after a certain period of time. Period Until Deletion: Set a period of days after which the printer will delete the document saved in the inbox. Faxes To Be Deleted: Select the documents that you want to delete from Read, Unread and All.
  • Page 397 Product Information > > Settings Menu List General Settings Auto Rotation: Rotates faxes received as landscape-oriented A4 (Letter, B5, or A5) size documents so that they are printed on A4 (Letter, B5, or A5) size paper. This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A4 (B5, A5, or Letter).
  • Page 398 Product Information > > Settings Menu List General Settings Quiet Mode: Reduces the noise the printer makes when printing faxes, however, print speed may be reduced. Report Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Report Settings Note: ❏...
  • Page 399 Product Information > > Settings Menu List General Settings Report Format: Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select Detail to print with error codes. Fax Log Output Method: Select an output method for fax reports such as Save to Memory Device.
  • Page 400 Product Information > > Settings Menu List General Settings Settings > General Settings > Fax Settings > Check Fax Connection Note: You cannot display this menu on the Web Config screen. Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax transmission.
  • Page 401 Product Information > > Settings Menu List General Settings System Administration By using this menu, you can maintain the product as a system administrator. It also allows you to restrict product features for individual users to suite your work or office style. Select the menus on the control panel as described below.
  • Page 402 Product Information > > Settings Menu List General Settings Clear Internal Memory Data: This item is displayed on PCL or PostScript compatible printer. Delete the printer's internal memory data, such as a downloaded font and macro for PCL printing or a job of password printing.
  • Page 403 Program Verification on Start Up: Select On to verify the printer's program when starting up. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults.

  • Page 404: Print Counter

    Product Information > > Settings Menu List Maintenance Notification: Select On to receive a notification if a firmware update is available. Related Information “Updating the Printer's Firmware using the Control Panel” on page 188 & Print Counter Select the menus on the control panel as described below. Settings >...

  • Page 405: Language

    Product Information > > Settings Menu List Language Ruled Line Alignment: Select this feature to align vertical lines. Paper Guide Cleaning: Select this feature if there are ink stains on the internal rollers. The printer feeds paper to clean the internal rollers.

  • Page 406: Printer Status/Print

    Product Information > > Settings Menu List Contacts Manager Printer Status/Print Select the menus on the control panel as described below. Settings > Printer Status/Print Print Status Sheet: Configuration Status Sheet: Print information sheets showing the current printer status and settings. Supply Status Sheet: Print information sheets showing the status of consumables.

  • Page 407: User Settings

    Displays the status of the authentication device. Epson Open Platform Information Select the menus on the control panel as described below. Settings > Epson Open Platform Information Displays the status of the Epson Open Platform. Product Specifications Printer Specifications Print Head Nozzle Placement...

  • Page 408: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Even when the paper thickness is within this range, the paper may not feed in the printer or print result may adversely affected depending on the paper property or quality. Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 409: Adf Specifications

    Product Information > > Product Specifications Fax Specifications (Fax-capable Printers Only) Color Depth Color ❏ 30 bits per pixel internal (10 bits per pixel per color internal) ❏ 24 bits per pixel external (8 bits per pixel per color external) Grayscale ❏...

  • Page 410: Using Port For The Printer

    Product Information > > Product Specifications Using Port for the Printer Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏ Super Fine: 8 pel/mm×15.4 line/mm (203 pel/in.×392 line/in.) ❏ Ultra Fine: 16 pel/mm×15.4 line/mm (406 pel/in.×392 line/in.) Color 200×200 dpi Page Memory...
  • Page 411 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When POP server POP3 (TCP) scan to mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 When ERMS is used...

  • Page 412: Interface Specifications

    Product Information > > Product Specifications Network Specifications Sender Destination Protocol Port (Client) (Server) Number Client File sending (When FTP printing is Printer FTP (TCP) computer used from the printer) Discover the printer from an Printer ENPC (UDP) 3289 application such as EpsonNet Config, printer driver, and scanner driver.
  • Page 413 Product Information > > Product Specifications Network Specifications Australia “Table B” on page 413 New Zealand China Hong Kong Taiwan South Korea Table A Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Channels 1/2/3/4/5/6/7/8/9/10/11/12/13 Coordination Modes *2*3 Infrastructure, Wi-Fi Direct (Simple AP) Security Protocols WEP (64/128bit), WPA2-PSK (AES) , WPA3-SAE (AES), WPA2/WPA3-Enterprise...
  • Page 414 BonjourPrinting (Mac OS) IPv4, IPv6 ✓ IPPPrinting (Windows, Mac IPv4, IPv6 PictBridgePrinting (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later...

  • Page 415: Postscript Level 3 Compatibility

    Supported Third Party Services Functions Supported Remarks ✓ Network Scanning Epson Scan 2 IPv4, IPv6 Event Manager IPv4 ✓ Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks or later ✓ Send a fax IPv4 ✓...

  • Page 416: Memory Device Specifications

    You cannot use the following devices: ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF version 1.0 or 2.0...

  • Page 417: Dimensions

    Ready mode: Approx. 24.0 W Sleep mode: Approx. 1.2 W Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 418: Environmental Specifications

    Product Information > > Product Specifications Installation Location and Space Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).
  • Page 419 Product Information > > Product Specifications Installation Location and Space Important: Do not place the printer in the following locations; otherwise a malfunction may occur. ❏ Subject to direct sunlight ❏ Subject to rapid changes in temperature and humidity ❏ Subject to fire ❏...

  • Page 420: System Requirements

    ❏ Mac OS may not support some applications and features. ❏ The UNIX File System (UFS) for Mac OS is not supported. Font Specifications The following fonts are available on the Internet. ❏ Epson Barcode Font Available Fonts for PostScript Font Name Family...

  • Page 421: Available Fonts For Pcl (Urw)

    Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent URW Classic Sans Condensed Medium, Bold, Italic, Bold Italic Univers Condensed Antique Olive Medium, Bold, Italic Antique Olive Garamond Antiqua, Halbfett, Kursiv, Kursiv Halbfett Garamond Mauritius Marigold...
  • Page 422 Product Information > > Font Specifications Available Fonts for PCL (URW) Font Name Family HP Equivalent Symbol Set for PCL5 URW Clarendon Condensed Clarendon Condensed URW Classic Sans Medium, Bold, Italic, Bold Italic Univers URW Classic Sans Medium, Bold, Italic, Bold Italic Univers Condensed Condensed Antique Olive...

  • Page 423: List Of Symbol Sets

    Product Information > > Font Specifications List of Symbol Sets Bitmap Font Font Name Symbol Line Printer OCR/Barcode Bitmap Font (for PCL5 only) Font Name Family Symbol OCR A OCR B Code39 9.37cpi, 4.68cpi EAN/UPC Medium, Bold Note: Depending on the print density, or on the quality or color of the paper, OCR A, OCR B, Code39, and EAN/UPC fonts may not be readable.
  • Page 424 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ French2 ✓ ✓ ✓ German ✓ ✓ ✓ ✓ Legal ✓ ✓ ✓ ✓ 8859-2 ISO ✓ ✓ ✓ Spanish ✓ ✓...
  • Page 425 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ PcE.Europe ✓ ✓ ✓ ✓ ✓ Unicode 3.0 ✓ ✓ ✓ WiBALT ✓ ✓ ✓ WiAnsi ✓ ✓ ✓ PcBlt775 ✓ ✓...

  • Page 426: Epson Barcode Fonts (Windows Only)

    Printing with Epson BarCode Fonts Follow the steps below to create and print bar codes using Epson BarCode Fonts. The application featured in these instructions is Microsoft WordPad in Windows 10. The actual procedure may differ slightly when printing from other applications.
  • Page 427 You cannot use font sizes larger than 96 points when printing bar codes. 3. The characters you selected appear as bar code characters similar to those shown below. 4. Select Print from the File menu, select your Epson printer, click Preferences, and then make the printer driver settings.
  • Page 428 ❏ To more easily distinguish bar codes from other text in your document, set your application to show text symbols, such as paragraph marks, tabs, etc. ❏ Because special characters such as Start bar and Stop bar are added when an Epson BarCode Font is selected, the resulting bar code may have more characters than were originally input.
  • Page 429 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) EPSON EAN-13 ❏ EAN-13is the standard 13-digit EAN bar code. ❏ Because the check digit is added automatically, only 12 characters can be input. Character type Numbers (0 to 9)
  • Page 430 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) ❏ Center bar ❏ Check digit ❏ OCR-B Print sample EPSON UPC-A EPSON UPC-E ❏ UPC-E is the UPC-A zero-suppression (deletes extra zeros) bar code specified by the American Universal Product Code (UPC Symbol Specification Manual).
  • Page 431 > Font Specifications Epson BarCode Fonts (Windows Only) ❏ When printing two or more bar codes on one line, separate the bar codes with a tab, or select a font other than a BarCode Font and input the space. If a space is input while a Code39 font is selected, the bar code will not be correct.
  • Page 432 EPSON ITF ❏ The EPSON ITF fonts conform to the USSInterleaved 2-of-5 standard (American). ❏ Four EPSON ITF fonts are available, allowing you to enable and disable the automatic insertion of check digits and OCR-B. ❏ The height of the bar code is automatically adjusted to 15% or more of its total length, in conformance to the Interleaved 2-of-5 standard.
  • Page 433 > Font Specifications Epson BarCode Fonts (Windows Only) ❏ The height of the bar code is automatically adjusted to 15% or more of its total length, in conformance to the Codabar standard. For this reason, it is important to keep at least one space between the bar code and the surrounding text to prevent overlapping.

  • Page 434: Regulatory Information

    It inserts for discernment from Code128 and for a pause of the variable length application identifier. ❏ Check digit ❏ Change code set character Print sample EPSON EAN128 Regulatory Information Standards and Approvals Standards and Approvals for U.S. Model Safety UL60950-1 CAN/CSA-C22.2 No.60950-1...
  • Page 435 Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 436: German Blue Angel

    ZICTA Type Approval for Users in Zambia See the following website to check the information for ZICTA Type Approval. https://support.epson.net/zicta/ German Blue Angel See the following website to check whether or not this printer meets the standards for the German Blue Angel.
  • Page 437 Product Information > > Regulatory Information Restrictions on Copying Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 438: Administrator Information

    Advanced Security Settings......... . 525 Epson Remote Services Information........566...

  • Page 439: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 440 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 441: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 442 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 443: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions 4. Tap OK to finish. When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 296 &...
  • Page 444 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
  • Page 445 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
  • Page 446 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 447 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 448 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
  • Page 449 Administrator Information > > Settings to Use the Printer Using the Print Functions 3. Check the settings, and then click OK. Setting Errors Set the displaying error for the device. 1. Access Web Config and select the Print tab > Error Settings. 2.
  • Page 450 Administrator Information > > Settings to Use the Printer Using the Print Functions PDL Print Configuration You can specify settings for PCL or PostScript printing. This item is displayed on a PCL or PostScript compatible printer. Common Settings Items Explanation Paper Size Select the paper size on which you want to print.

  • Page 451: Setting Up Universal Print (Microsoft)

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint Items Explanation Binary Set whether to accept the binary data or not. PDF Page Size Set the paper size for PDF printing. Setting Up Universal Print (Microsoft) You can setup your printer to use Universal Print. To use this function, you need to be using Microsoft 365 and Azure Active Directory service.

  • Page 452: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication. Configuring a Mail Server Set the mail server from Web Config. Check below before setting up.
  • Page 453 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
  • Page 454 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
  • Page 455 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...

  • Page 456: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
  • Page 457 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
  • Page 458 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
  • Page 459 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 460 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 461 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 462 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 463 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 464 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Folder path: C:\Users\xxxx\Desktop\scan_folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1.
  • Page 465 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 466 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 467 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 468 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
  • Page 469 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 470 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 471 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 472: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
  • Page 473 Destination for scan data and fax forwarding data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 474 Administrator Information > > Settings to Use the Printer Making Contacts Available 1. Access Web Config and select the Scan/Copy or Fax tab > Contacts. 2. Select the number that you want to register, and then click Edit. 3. Enter Name and Index Word. 4.
  • Page 475 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Assign to Frequent Use Select to set the registered address as a frequently used address. When setting as a frequently used address, it is displayed on the top screen of fax and scan, and you can specify the destination without displaying the contacts.
  • Page 476 Administrator Information > > Settings to Use the Printer Making Contacts Available Related Information “Running Web Config on a Web Browser” on page 374 & Registering Destinations as a Group Using Web Config If the destination type is set to Fax or Email, you can register the destinations as a group. 1.
  • Page 477 When importing the printer settings to the printer, contacts are overwritten. For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not export the security-related items, you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file.
  • Page 478 3. Select the Contacts checkbox, and then click Next. Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once.
  • Page 479 You cannot edit the file. This can be used as the backup file of the information including the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
  • Page 480 Administrator Information > > Settings to Use the Printer Making Contacts Available 3. Select the device you want to configure from the device list. 4. Click Device Configuration on the Home tab on the ribbon menu. When the administrator password has been set, enter the password and click OK. 5.
  • Page 481 Administrator Information > > Settings to Use the Printer Making Contacts Available 2. Enter a value for each item. 3. Select OK. The settings you have selected are displayed. Related Information “Running Web Config on a Web Browser” on page 374 &...
  • Page 482 Administrator Information > > Settings to Use the Printer Making Contacts Available Kerberos Settings If you select Kerberos Authentication for Authentication Method of LDAP Server > Basic, make the following Kerberos settings from the Network tab > Kerberos Settings. You can register up to 10 settings for the Kerberos settings.
  • Page 483 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Fax Number Attribute Specify the attribute name to display when searching for fax numbers. Enter a combination of between 1 and 255 characters using A-Z, a-z, 0-9, and -. The first character should be a-z or A-Z.

  • Page 484: Preparing To Scan

    Scan to Email Setup for email server Device Setup information for email server Scan to Cloud Printer registration to Epson Device Internet connection Connect environment Contact registration to Epson Epson Connect service User and printer...
  • Page 485 It is installed on the client computer. The jobs registered on a network computer where Document Capture Pro/ Document Capture is installed can be called and run from the device's control panel. You can scan over the network from a computer. Epson Scan 2 is required to scan.

  • Page 486: Making Fax Features Available (Fax-Capable Printers Only)

    1. Access Web Config and select the Scan/Copy tab > Network Scan. 2. Make sure that Enable scanning of EPSON Scan is selected. If it is selected, this task is completed. Close Web Config. If it is cleared, select it and go to next step.
  • Page 487 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems.
  • Page 488 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer.
  • Page 489 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 1. Remove the cap from the EXT. port on the back of the printer. 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT.
  • Page 490 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established.
  • Page 491 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 2. Following the on-screen instructions, enter the sender name such as your company name, your fax number. Note: Your sender name and your fax number appear as the header for outgoing faxes. 3.
  • Page 492 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use. The settings made using Fax Setting Wizard can also be changed.
  • Page 493 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine. 1. Select Settings on the printer's control panel.. 2.
  • Page 494 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: ❏ As well as using the printer's control panel, you can also make settings using Web Config. ❏ You can also save and/or forward received faxes with conditions. “Making Settings to Save and Forward Received Faxes with Specific Conditions”...
  • Page 495 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe ❏ To save received faxes to an external memory device: Insert a memory device into the printer's external interface USB port. Select Save to Memory Device. Select Yes.
  • Page 496 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: ❏ As well as using the printer's control panel, you can use Web Config to make forwarding settings to receive faxes. Select the Fax tab > Save/Forward Settings > Unconditional Save/Forward, and then make the forwarding destination settings in Fax Output.
  • Page 497 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: ❏ This completes making unconditional forwarding settings to receive faxes. You can set Common Settings as necessary. For details, see the explanation for Common Settings in the Save/Forward Settings menu. ❏...
  • Page 498 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
  • Page 499 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe Note: To print received faxes at the same time, tap Print to set this to On. 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of saving faxes, when saving is complete.
  • Page 500 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
  • Page 501 Administrator Information > > … Settings to Use the Printer Making Fax Features Available (Fax-Capable Printe 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of forwarding faxes when the forwarding process is complete.

  • Page 502: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 1. Access Web Config, click the Fax tab, and then click Send Settings > Basic. 2. Select Use for the PC to FAX Function. The default setting value of the PC to FAX Function is Use.
  • Page 503 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Set up the following items as necessary. ❏ Language Select the displayed language on the control panel. ❏ Panel Lock If you select ON, you cannot select items that require the administrator's authority. To select them, log in to the printer as the administrator.
  • Page 504 Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Note: You can also set up from the printer’s control panel.

  • Page 505: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 2. Select Use for Use Time Server. 3. Enter the time server address for Time Server Address. You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank. 4.
  • Page 506 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Network connection report Diagnose the network and the printer status, and then print the result. You can find the diagnosed error from the printer side. ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig.

  • Page 507: Managing The Printer

    192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent...

  • Page 508: Administrator Settings

    When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
  • Page 509 Administrator Information > > Managing the Printer Administrator Settings 3. Select Admin Password > Register. 4. Enter the new password. 5. Enter the password again. Note: You can change or delete the administrator password when you select Change or Reset on the Admin Password screen and enter the administrator password.
  • Page 510 Administrator Information > > Managing the Printer Administrator Settings Enabling the Lock Setting from a Computer 1. Access Web Config and click the Administrator Login. 2. Enter the user name and password, and then click OK. 3. Select the Device Management tab > Control Panel. 4.
  • Page 511 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock Printer Settings Paper Source Settings ✓ Printing Language ✓ Universal Print Settings ✓ PDL Print Configuration ✓ Auto Error Solver ✓ Memory Device Interface ✓ Thick Paper ✓...
  • Page 512 Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X ✓ iBeacon Transmission General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Fax Settings...
  • Page 513 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Quick Operation Button ✓ Basic Settings ✓ Send Settings ✓ Receive Settings ✓ Report Settings ✓ Security Settings ✓ Check Fax Connection ✓ Fax Setting Wizard General Settings menu Panel Lock ✓...
  • Page 514 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓ Register/Delete *1*4 ✓ Frequent ✓ Print Contacts ✓ View Options ✓ Search Options ✓ Copy Color Sensitivity ✓ Scanner Cleaning Suggestion ✓ Reset Page count ✓...
  • Page 515 Administrator Information > > Managing the Printer Administrator Settings Related Information “Other Lock Setting Items” on page 515 & “Items That Can Be Set Individually” on page 515 & Other Lock Setting Items Besides the General Settings menu, Lock Setting would be enabled to the items below. ❏...
  • Page 516 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Fax Report : Fax > Menu > Fax Report Control the printing of the fax report. Select On to permit printing. ❏ Access to Print Save History of Scan to Network Folder/FTP : Scan > Network Folder/FTP > Menu > Print Save History Control the printing of save history for scan to network folder function.

  • Page 517: Restricting Available Features

    Administrator Information > > Managing the Printer Restricting Available Features Note: When you select On for Settings > General Settings > Basic Settings > Operation Time Out, you log off automatically after a specific length of time if there is no activity on the control panel. Logging on to the Printer from a Computer When you log in to Web Config as an administrator, you can operate items that are set in the Lock Setting.
  • Page 518 2. Click Add for the number you want to register. Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed on the printer's control panel.

  • Page 519: Disabling The External Interface

    Administrator Information > > Managing the Printer Disabling the External Interface 1. Access Web Config and select the Product Security tab > Access Control Settings > User Settings. 2. Click Edit for the number you want to delete. 3. Click Delete. Important: When clicking Delete, the user account will be deleted without a confirmation message.

  • Page 520: Making Settings For Processing Saved Data

    Administrator Information > > Managing the Printer Making Settings for Processing Saved Data 2. Select Disable on the functions you want to set. Select Enable when you want to cancel controlling. ❏ Memory Device Prohibit saving the data to external memory via USB port for external device connection. ❏...

  • Page 521: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ Overwrite: Erases all data with a dedicated erase command, and overwrites other data in all areas to erase all data. ❏ Triple Overwrite: Erases all data with a dedicated erase command, and overwrites other data in all areas three times to erase all data.
  • Page 522 Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ Hardware Status Check the status of each function of the printer. ❏ Job History Check the job log for print jobs, transmission jobs, and so on. ❏ Panel Snapshot Display a screen image snapshot that is displayed on the control panel of the device.
  • Page 523 Administrator Information > > Managing the Printer Monitoring a Remote Printer If you want a notification sent to the email address set for number 1 in Email Address Settings when the printer is out of paper, select the check box column 1 in line Paper out. 6.

  • Page 524: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the contacts, setting values, replacing the printer, etc. The exported file cannot be edited because it is exported as a binary file.

  • Page 525: Advanced Security Settings

    For printers that do not have external access protection, it is possible to read the contacts list that is stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 526: Making Settings For Password Encryption

    Administrator Information > > Advanced Security Settings Making Settings for Password Encryption Name Feature type What to set What to prevent IPsec/IP filtering You can set to allow severing Create a basic policy and Protect unauthorized access, and cutting off of data that is individual policy to set the and tampering and from a certain client or is a...
  • Page 527 Administrator Information > > Advanced Security Settings Making Settings for Password Encryption Important: If the TPM chip fails and the encryption key cannot be used, you cannot restore the confidential information in the printer and use the printer. Therefore, make sure to back up your encryption key to a USB memory. Encrypting the Password When you want to encrypt the password, you need to back up the encryption key.

  • Page 528: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols 2. Select Restore from Backup. When the administrator password has been set, enter the password and tap OK. 3. Connect the USB memory that contains the encryption key to the printer's external interface USB port. 4.
  • Page 529 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description iBeacon Settings You can enable or disable the iBeacon transmission function. When enabled, you can search for the printer from iBeacon-enabled devices. SLP Settings You can enable or disable the SLP function. SLP is used for push scanning and network searching in EpsonNet Config.
  • Page 530 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Wide-Area Bonjour Set whether to use Wide-Area Bonjour. iBeacon Settings Items Setting value and Description Enable iBeacon Transmission Select this to enable the iBeacon transmission function. SLP Settings Items Setting value and Description...
  • Page 531 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Printing Timeout (sec) Enter the timeout value for LPR printing between 0 to 3,600 seconds. If you do not want to timeout, enter 0. RAW(Port9100) Settings Items Setting value and Description Allow RAW(Port9100) Printing...
  • Page 532 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Enable FTP Server Select to enable FTP printing. Only printers that support FTP printing are displayed. Communication Timeout (sec) Enter the timeout value for FTP communication between 0 to 3,600 seconds.

  • Page 533: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
  • Page 534 Administrator Information > > Advanced Security Settings Using a Digital Certificate Configuring a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority. You can create a CSR using Web Config and a computer. Follow the steps to create a CSR and obtain a CA-signed certificate using Web Config.
  • Page 535 Administrator Information > > Advanced Security Settings Using a Digital Certificate 9. Send the CSR to a certificate authority and obtain a CA-signed Certificate. Follow the rules of each certificate authority on sending method and form. 10. Save the issued CA-signed Certificate to a computer connected to the printer. Obtaining a CA-signed Certificate is complete when you save a certificate to a destination.
  • Page 536 Administrator Information > > Advanced Security Settings Using a Digital Certificate Important: ❏ Make sure that the printer’s date and time is set correctly. Certificate may be invalid. ❏ If you obtain a certificate using a CSR created from Web Config, you can import a certificate one time. ❏...
  • Page 537 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 374 & “Deleting a CA-signed Certificate” on page 537 & “Configuring S/MIME Basic Settings” on page 556 & CA-signed Certificate Importing Setting Items Items Settings and Explanation...
  • Page 538 Administrator Information > > Advanced Security Settings Using a Digital Certificate 4. Confirm that you want to delete the certificate in the message displayed. Related Information “Application for Configuring Printer Operations (Web Config)” on page 374 & Configuring a Self-signed Certificate Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the printer, you can update it when it has expired or when the content described changes.
  • Page 539 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 374 & “Deleting a Self-signed Certificate for S/MIME” on page 539 & “Configuring S/MIME Basic Settings” on page 556 &...

  • Page 540: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 1. Access Web Config and then select the Network Security tab > CA Certificate. 2. Click Delete next to the CA Certificate that you want to delete. 3. Confirm that you want to delete the certificate in the message displayed. 4.

  • Page 541: Encrypted Communication Using Ipsec/Ip Filtering

    Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 2. Specify a certificate to use on Server Certificate. ❏ Self-signed Certificate A self-signed certificate has been generated by the printer. If you do not obtain a CA-signed certificate, select this.
  • Page 542 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Related Information “Application for Configuring Printer Operations (Web Config)” on page 374 & Default Policy Setting Items Default Policy Items Settings and Explanation IPsec/IP Filtering You can enable or disable an IPsec/IP Filtering feature. ❏...
  • Page 543 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 544 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
  • Page 545 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
  • Page 546 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
  • Page 547 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
  • Page 548 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
  • Page 549 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
  • Page 550 Admin, a printer driver and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, the Epson printer driver and the Epson scanner driver Any port Forwarding LPR data RAW (Port9100) 9100...
  • Page 551 HTTP(S) server (forwarding data of Web Config and WSD) HTTPS (Local) Any port HTTP (Remote) Any port HTTP(S) client (communicating between Epson Connect, firmware HTTPS (Remote) Any port updating and root certificate updating) Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only.
  • Page 552 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Authentication Method: Pre-Shared Key ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏...

  • Page 553: Connecting The Printer To An Ieee802.1X Network

    Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network 2. Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy. Related Information “Application for Configuring Printer Operations (Web Config)”...
  • Page 554 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password.
  • Page 555 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 374 & “Configuring a CA-signed Certificate” on page 534 & “Configuring a CA Certificate” on page 539 &...

  • Page 556: S/Mime Settings

    Administrator Information > > Advanced Security Settings S/MIME Settings S/MIME Settings Configuring S/MIME Basic Settings Configure the email encryption and the digital signature attachment to the emails for each function that you use. 1. Access Web Config and select the Network Security tab > S/MIME > Basic. 2.
  • Page 557 Administrator Information > > Advanced Security Settings S/MIME Settings Digital Signature To use the S/MIME signature function, you need to configure the Client Certificate for the Network Security tab > S/MIME > Client Certificate. “Configuring a Certificate for S/MIME” on page 557 Items Settings and Explanation Scan to Email...

  • Page 558: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Application for Configuring Printer Operations (Web Config)” on page 374 & “Configuring a CA-signed Certificate” on page 534 & “Updating a Self-signed Certificate” on page 538 &...
  • Page 559 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security 3. Select from the following items that you want to disable. ❏ Disable IPsec/IP Filtering ❏ Disable IEEE802.1X 4. Select Start Setup on the confirmation screen. Problems Using Network Security Features Forgot a Pre–shared Key Re-configure a pre-shared key.
  • Page 560 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Communicate Suddenly The IP address of the printer has been changed or cannot be used. When the IP address registered to the local address on Group Policy has been changed or cannot be used, IPsec communication cannot be performed.
  • Page 561 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Access the Printer or Scanner after Configuring IEEE802.1X The settings of IEEE802.1X are incorrect. Disable IEEE802.1X and Wi-Fi from the printer’s control panel. Connect the printer and a computer, and then configure IEEE802.1X again.
  • Page 562 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Updating a Self-signed Certificate” on page 538 & Cannot Create a CSR The Common Name has not been entered. The Common Name must be entered. Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province.
  • Page 563 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid password. Cause: The password set for CA certificate and entered password do not match. What to do: Enter the correct password. Invalid file. Cause: You are not importing a certificate file in X509 format.

  • Page 564: Using Epson Open Platform

    “Importing a CA-signed Certificate” on page 535 & “Deleting a CA-signed Certificate” on page 537 & Using Epson Open Platform Epson Open Platform Overview Epson Open Platform is a platform to use Epson printers with the function provided by the server of the authentication system.
  • Page 565 You can acquire the logs of each device and user in cooperation with the server, and configure restrictions on the device and functions that can be used for each user and group. It can be used with Epson Print Admin (Epson Authentication System) or a third-party authentication system.

  • Page 566: Epson Remote Services Information

    Epson Remote Services Information Epson Remote Services is a service that periodically collects printer information over the Internet. This can be used to predict when consumables and replacement parts need to be replaced or replenished, and to quickly resolve any errors or problems.

  • Page 567: Where To Get Help

    Contacting Epson Support........

  • Page 568: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 569: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 570: Help For Users In Indonesia

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
  • Page 571 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SERPONG Epson Sales and Ruko Melati Mas Square Blok A2 No.17 082120090084 / 082120090085 Service Serpong Serpong-Banten esstag@epson-indonesia.co.id; esstag.support@epson- indonesia.co.id...
  • Page 572 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail YOGYAKARTA Epson Service YAP Square, Block A No. 6 Jl. C Simanjutak 0274 581 065 Center Yogyakarta Yogyakarta - DIY ygy-technical@epson- indonesia.co.id;...

  • Page 573: Help For Users In Malaysia

    Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail BANJARMASI EPSON SERVICE Jl. Gatot Soebroto NO. 153 BANJARMASIN - 0511- 6744135 (TEKNISI) / CENTER KALSEL 70235 3266321(ADMIN) BANJARMASIN bdj-admin@epson-indonesia.co.id;...

  • Page 574: Help For Users In The Philippines

    Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

  • Page 575: Help For Users In Thailand

    Where to Get Help > > Contacting Epson Support Help for Users in India Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problem troubleshooting ❏ Enquiries on repair service and warranty...

  • Page 576: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

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