Troubleshooting Functional Failures During Operation; Sp Problems - Hitachi GX1000-SMC013X Instruction Manual

18.1 Troubleshooting functional failures during operation

This chapter describes what actions to take when a problem occurs, such as when a
Device does not operate correctly or cannot communicate.

18.1.1 SP problems

(1) The SP service is not ready
Execute the
status of the SP firmware. If the status is out of service, take action according to the
following table.
Table 18-1 Checking the operating status of SP firmware and taking the action
No. Operating
status of SP
firmware
Booting
1
Pre-service
2
Closing
3
Closed
4
Out of
5
Service
Fault
6
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show nif show interfaces
or
Cause
The SP is being initialized.
The SP service is starting up.
The SP is being blocked by the
inactivate
command.
The SP is blocked by the
inactivate
command.
The SP is out of service.
The SP caused the failure.
operation command to check the operating
Action
Wait until SP initialization has finished.
Wait until the SP service has started.
Wait until the SP is no longer blocked.
After the SP is available again, execute the
command to re-activate the SP.
activate
Execute the
Perform the following procedure:
show logging
1. Execute the
log details for the SP.
2. See 16.2 Device Failure and Event Information and
take action described in Action.
Same as the above.
active
command to activate the SP.
command to check the