Call Transfer; Making A Consultative Transfer; Making A Blind Transfer - Avaya J139 Quick Reference

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Entering hash (#) or leaving the parking extension empty will unpark the call that is parked
against your own extension.
Related links
Call Parking

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following and then press the Call soft key :
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient's phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the call.
The call transfer is complete. This is also called attended transfer.
• Press Complete after the recipient's number starts ringing.
The call transfer is complete. This is also called unattended transfer.

Making a blind transfer

About this task
Use this procedure to transfer an active call without connecting a call with the transfer recipient.
February 2022
Quick Reference for Avaya J139 SIP IP Phone in Open SIP
Comments on this document? infodev@avaya.com
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