Warranty; Authorized Returns - Advanced Energy FC-77 Series User Manual

WARRANTY

All MFC warranties are void if the seal on the MFC cover is broken or
removed.
Advanced Energy
in material and workmanship for 12 months after they are shipped from the factory
(please see warranty statement below for details).
In order to claim shipping or handling damage, you must inspect the delivered goods
and report such damage to AE within 30 days of your receipt of the goods. Please note
that failing to report any damage within this period is the same as acknowledging that
the goods were received undamaged.
For a warranty claim to be valid, it must:
• Be made within the applicable warranty period
• Include the product serial number and a full description of the circumstances
giving rise to the claim
• Have been assigned an RMA (return material authorization) number (see below)
by AE Global Services
All warranty work will be performed at an authorized AE service center (see list of
contacts at the beginning of this chapter). You are responsible for obtaining
authorization (see details below) to return any defective MFCs, prepaying the freight
costs, and ensuring that the MFCs are returned to an authorized AE service center. AE
will return the repaired MFC (freight prepaid) to you by second-day air shipment (or
ground carrier for local returns); repair parts and labor will be provided free of charge.
Whoever ships the MFC (either you or AE) is responsible for properly packaging and
adequately insuring the MFC. See
more information on packing the MFC for shipping.

Authorized Returns

Before returning any product for repair and/or adjustment, call AE Global Services
and discuss the problem with them. Be prepared to give them the model number and
serial number of the MFC as well as the reason for the proposed return. This
consultation call will allow Global Services to determine if the MFC must actually be
returned for the problem to be corrected. Such technical consultation is always
available at no charge.
MFCs that are returned without authorization from AE Global Services and that are
found to be functional will not be covered under the warranty (see warranty statement,
below). That is, you will have to pay a retest and calibration fee, and all shipping
charges.
5700512-C
Series FC-77X / 77XX, Series FC-78X / 78XX, and Series FC-79X MFCs
®
(AE) products are warranted to be free from failures due to defects
"Packing an MFC for Shipping" on page 5-10
Troubleshooting and Global Customer Support
for
5-11