GE LOGIQ E9 Service Manual page 205

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Table of Contents

5573152-100, R

Collecting a Screen Capture with Logs

In R6 the screen capture is no longer taken.

If the system malfunctions, press the Alt+D keys simultaneously. This Alt+D function is available at all

times, and collects a screen capture of the image monitor, user-defined presets, and the following logs:

Keyboard Shadow Log (restricted in R6 or later)

Crash Log (restricted in R6 or later)

Vital Product Data

Windows Event Logs

Diagnostic Logs

Service Logs

For a detailed list of Service Logs captured,

7-3-4 "Capturing Service Logs with ALT+D" on page

When Alt+D is pressed, a menu box opens. Enter the following information:

System ID serial number.

Software version.

System Date and time of occurrence.

Sequence of events leading to issue.

Is the issue repeatable?

Imaging mode, probe, preset/application.

Media brand, speed, capacity, type.

Select the Destination (storage media or Service directory for remote viewing through InSite ExC)

and click the Store button.

Figure 7-1 ALT+D Dialog Box

R5 and earlier

Chapter 7 Diagnostics/Troubleshooting

R6 and later