Return Instructions - Brainlab CURVE DUAL System User's Manual

Malfunctions and Return Instructions
2.6.2

Return Instructions

Reporting Any defective components should be immediately reported to Brainlab support.
Damaged
Brainlab support asks you for:
Equipment
• System serial number (on type plate of the Monitor Cart)
• Component serial number (inscribed on component, e.g., Monitor Cart or Camera Cart)
• Description of problem
Repair and Brainlab support:
Replacement
• Provides you with cost estimate for repair or replacement
• Informs you when your system is expected to be operational again (usually within 48 hours)
Removing Only remove defective components if instructed by Brainlab support.
Components
How to Return
Components
Steps
Brainlab Logistikzentrum
Return Addresses
RMA Dept.
Marsstr. 6a
85551 Kirchheim-Heimstetten
Germany
Brainlab KK
RMA Dept.
Tamachi East Bldg. 2F
3-2-16 Shibaura,
Minato-ku,
Tokyo 108-0023
Japan
34
1. Protect the component from further damage by wrapping it and safely packaging it.
2. Complete and return the form that was faxed to you or that accompanied replacement
part.
3. Securely tape the box shut.
4. Ship the defective component to relevant return address or follow instructions given by
Brainlab support.
System User Guide Rev. 1.0 Curve Dual Display, Curve Single Display Ver. 1.0
Brainlab Inc.
RMA Dept.
3 Westbrook Corporate Center
Suite 400
Westchester, IL 60154
USA
Brainlab Ltd.
RMA Dept.
8/F
100 Queen's Road Central
Hong Kong