Disconnecting Inputs From Outputs; Dante Troubleshooting; Simplifying The Network For Troubleshooting; Troubleshooting The Network Interface - Extron electronics NetPA Ultra Series User Manual

Disconnecting Inputs from Outputs

To undo routing, click the junction again to disconnect the receiver from the transmitter.
NOTE: After making changes to Dante network routing such as subscriptions, device

Dante Troubleshooting

The most common Dante troubleshooting issues occur when devices are not discovered by
Dante Controller or when routing is not successful. Both issues occur when software is not
able to properly discover devices operating on the Dante network.
Before moving into more difficult troubleshooting, shut down Dante Controller and reseat the
Ethernet cable connecting the PC to the Dante network and restart Dante Controller. This
can be enough for the software to reacquire the Dante network.
If the problem persists, perform the following troubleshooting procedures in the order listed.

Simplifying the Network for Troubleshooting

If further troubleshooting of Dante Controller is necessary, begin by simplifying the network:
1.
2.
3.
4.

Troubleshooting the Network Interface

If the issue is still present, continue to diagnose the PC network connections as described
below. Check Dante Controller after each step to see if the problem is resolved.
1.
A check mark at the intersection indicates the subscription is made. A check mark also
appears next to the receiver channel.
NOTE: A receiver can connect to only one transmitter. A transmitter can connect to
multiple receivers.
names, or channel labels, wait at least 5 seconds before disconnecting or powering
down the devices. This ensures that the new information is properly saved to those
devices. Device level configuration such as sample rates, latency, and clock settings
are saved instantly.
Bypass network switches by connecting two Dante-compatible units, such as a
DMP 128 Plus AT and a NetPA U 2002 SB, via their AT ports.
Connect the PC to an unused AT port with an Ethernet cable.
Use Dante Controller to check if the issue was resolved before moving on to network
interface troubleshooting.
If the issue is resolved, add connections and hardware one at a time, checking for
proper operation after each addition, until the point of failure is discovered (typically a
bad cable or invalid redundant configuration).
Click the Choose a Dante Interface icon (see figure 90,
Interfaces dialog box opens.
1
Figure 90. Choose a Dante Interface Icon
). The Configure Dante
1
NetPA U 2002 SB User Guide • Dante Controller 83