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bizhub C4000i/C3300i
11. OTHER TROUBLE
11.1 Firmware error warning
• Warning message: A firmware error occurred.
• While the enhanced security mode is enabled, if MFP is restarted by turning the main power switch OFF and ON or other operations, self-
testing is performed internally. If the self-testing detects firmware error, this warning appears.
Action
1. Set Enhanced Security Mode to "OFF" in Administrator Settings and touch "OK."
2. Turn OFF and ON the main power switch.
3. Check that the warning screen is not displayed.
4. Rewrite the firmware.
5. Set the Enhanced Security Mode.
11.2 Storage lock password error warning
Detection timing
• Warning message: Reset Storage Lock Password.
• There is a mismatch between the password registered in the storage and that registered in the main body.
• Wrong machine type information is input.
Action
< Checking the machine type information >
NOTE
▪ Perform the following steps, if this malfunction occurs when the CPU board is replaced with a new one.
▪ Prepare a USB flash drive in which firmware data is recorded.
1. Call the firmware update selection screen to the display.
NOTICE
•
K.2 USB memory
2. Touch [Machine Type Select].
3. Check the setting values of [Machine] and [Type] and enter the correct setting values. For details, see "
type
information".
< Re-registering the correct Storage Lock Password >
1. Touch Menu.
2. Touch [Utility].
3. Touch [Storage Management].
4. Enter the administrator password and touch [OK].
5. Touch [Storage Lock Password].
6. Enter the currently set Storage Lock Password twice.
7. Touch [OK].
8. When the screen that indicates the completion of setting of the Storage Lock Password appears, turn OFF and ON the main power switch.
< Performing Storage Physical Format >
1. Call the Service Mode to the screen.
2. Touch these keys in this order: [State Confirmation] -> [Memory/Storage Adjustment] -> [Format].
3. Touch [Physical Format].
4. Press the [Start] key.
5. When Physical Format is completed, turn OFF and ON the main power switch.
L TROUBLESHOOTING > 11. OTHER TROUBLE
L-82
F.4.3.2 (1) Entering the machine
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