Konica Minolta bizhub C3100P User Manual
  1. Manuals
  2. Brands
  3. Konica Minolta Manuals
  4. Printer
  5. bizhub C3100P
  6. User manual

Konica Minolta bizhub C3100P User Manual

Hide thumbs Also See for bizhub C3100P:
Table of Contents

Advertisement

Quick Links

See also: Service Manual , User Manual
User's Guide: Maintenance/Troubleshooting

Advertisement

Table of Contents
loading

Related Manuals for Konica Minolta bizhub C3100P

Summary of Contents for Konica Minolta bizhub C3100P

  • Page 1 User’s Guide: Maintenance/Troubleshooting...

  • Page 2: Table Of Contents

    Table of contents Cleaning this Machine Before getting started ........................1-2 Cleaning ............................1-4 1.2.1 Cleaning the outside of this machine....................1-4 Control Panel ............................1-4 Exhaust Air Duct ..........................1-4 Outer Covers............................1-4 1.2.2 Cleaning the Paper Feed Rollers ......................1-5 Cleaning the Paper Feed Rollers of the Manual Feed Tray ..............1-5 Cleaning the Paper Feed Rollers of Tray 1/2 ..................1-6 Cleaning the Transport Roller of Tray 2 ....................1-6 1.2.3...
  • Page 3 Error messages ...........................4-9 Service call............................4-9 Checking Counters Checking the counter ........................5-2 Index [Maintenance/Troubleshooting] Contents-2...

  • Page 4: Cleaning This Machine

    Cleaning this Machine...

  • Page 5: Before Getting Started

    Before getting started Cleaning this Machine NOTICE Thoroughly read all the precautions and warning labels, and be sure to follow their instructions. These labels are provided inside the door of this machine or inside the machine. Before getting started Carefully handle this machine so that you can use it for an extended period of time. A failure caused by in- correct use or rough handling is not covered by the warranty If dust or slips of paper are left inside or outside this machine, it may reduce printing quality.
  • Page 6 Before getting started When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below. 28.3kg 62.4 lbs When the optional Lower Feeder Unit is installed, be sure to carry it separately from this machine. Also, do not hold handles (drawers) of the Lower Feeder Unit or Right Door.

  • Page 7: Cleaning

    Cleaning Cleaning 7WARNING Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable. Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this machine or an electric shock. 1.2.1 Cleaning the outside of this machine Control Panel...

  • Page 8: Cleaning The Paper Feed Rollers

    Cleaning 1.2.2 Cleaning the Paper Feed Rollers If the Paper Feed Rollers have been stained with paper powders or dust, a paper feeding failure may occur. Cleaning the Paper Feed Rollers of the Manual Feed Tray Open the Manual Feed Tray. Press up the center of the flip-top plate until the lock latches (white) at the right and left are locked.

  • Page 9: Cleaning The Paper Feed Rollers Of Tray 1/2

    Cleaning Cleaning the Paper Feed Rollers of Tray 1/2 Tray 2 is available when the optional Lower Feeder Unit is installed. Open the tray. Wipe off the Paper Feed Rollers with a soft and dry cloth. Close the Tray. Cleaning the Transport Roller of Tray 2 Tray 2 is available when the optional Lower Feeder Unit is installed.

  • Page 10: Cleaning The Laser Lenses

    Cleaning 1.2.3 Cleaning the Laser Lenses This machine has four laser lenses. Follow the steps shown below to clean all the laser lenses. The Laser Lens Cleaning Tool is stored in the Tray 1. Pull out Tray 1. Remove the cover. % The cover is used later.
  • Page 11 Cleaning Open the Front Door. Pull out the Waste Toner Bottle as well as the Toner Cartridge and Imaging Unit of the target color. % For information on how to remove a Toner Cartridge, refer to page 2-3. Inclining the Toner Car- tridge may cause toner to spill.
  • Page 12 Cleaning Insert the Laser Lens Cleaning Tool into the cleaning hole located at the bottom of the Imaging Unit with the sponge side facing downward, then move it back and forth several times. Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. CAUTION Do not touch the copper terminals of the Toner Cartridge and Imaging Unit.
  • Page 13 Cleaning Close the Front Door. Pull out Tray 1. Return the Laser Lens Cleaning Tool to the holder in Tray 1. Close the cover. Close Tray 1. In the same way, clean the laser lens at the position corresponding to each Imaging Unit. % The Laser Lens Cleaning Tool is an accessory of this machine.

  • Page 14: Checking And Replacing Consumables

    Checking and Replacing Consumables...

  • Page 15: Checking The Status Of Consumables

    Checking the status of consumables Checking and Replacing Consumables Checking the status of consumables Consumables replacement messages Users will be informed of the time to replace consumables via a message displayed on the screen. Message Description Reference [TONER LOW] The toner is about to run out. Prepare the specified Toner Cartridge.

  • Page 16: Replacing Consumables

    Replacing consumables Replacing consumables NOTICE A failure, which was caused because you did not follow the procedures described in this user's guide, is not included in the warranty. 2.2.1 Replacing a Toner Cartridge Handling a Toner Cartridge When handling a Toner Cartridge, be careful of the following. This machine supports four Toner Cartridge: black, yellow, magenta, and cyan.

  • Page 17: Replacement Procedure

    Replacing consumables Replacement procedure The following example shows how to replace a Yellow Toner Cartridge. NOTICE Do not use a recycle Toner Cartridge other than our genuine product. A failure or problem that affects printing quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty. Such a failure or problem is not subject to technical support.
  • Page 18 Replacing consumables Hold the handle of the Toner Cartridge to be replaced, then pull out it. NOTICE When replacing the Toner Cartridge, be careful not to spill any toner. If toner has spilled, immediately wipe it off using a soft and dry cloth. WARNING Do not throw a toner or a toner container into a fire.
  • Page 19 Replacing consumables Hold a new Toner Cartridge upside down in your hands, then shake it several times in each of the ver- tical, horizontal, and longitudinal directions. Remove the seal of the protection film of the Toner Cartridge. Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then push the Toner Cartridge to the back.
  • Page 20 Replacing consumables Pull the lever to the right to lock it. % Carefully return the lever at the front to its original position. If the lever is not returned to its original position, the Front Door is not closed. % If it is difficult to operate the lever, push the lever unit to the back. Check that the Toner Cartridge is set securely, then pull out the protection film.

  • Page 21: Replacing An Imaging Unit

    Replacing consumables 2.2.2 Replacing an Imaging Unit The following example shows how to replace a yellow Imaging Unit. NOTICE Do not touch the surface of the OPC drum. Doing so may cause reduce printing quality. Check the color of the Imaging Unit to be replaced in the Message Window of the Control Panel. Open the Front Door.
  • Page 22 Replacing consumables Hold the handle of the Toner Cartridge, then pull out it. % Inclining the Toner Cartridge may cause toner to spill. Press up the Waste Toner Bottle to unlock. Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner Bottle.
  • Page 23 Replacing consumables While pushing the lock lever (with "PUSH" indicated) of the Imaging Unit to be replaced, pull out the Imaging Unit. % To dispose of the used Imaging Unit, use the recovery service or follow the regulations in your re- gion.
  • Page 24 Replacing consumables Hold a new Imaging Unit with both your hands, then shake it several times as shown in the figure. % Do not touch the bottom of the Imaging Unit. Doing so may damage it and subsequently reduce printing quality. Remove the protection cover of the Imaging Unit.
  • Page 25 Replacing consumables Check that the color of the new Imaging Unit matches that of the insertion slot in the main unit, then push the Imaging Unit to the back. CAUTION Do not touch the copper terminal of the Imaging Unit. Doing so may cause static electricity to damage the product.

  • Page 26: Replacing A Waste Toner Bottle

    Replacing consumables Pull the lever to the right to lock it. % Carefully return the lever at the front to its original position. If the lever is not returned to its original position, the Front Door is not closed. Close the Front Door. 2.2.3 Replacing a Waste Toner Bottle If the Waste Toner Bottle becomes full, this machine stops printing, and restarts printing after the Waste...
  • Page 27 Replacing consumables Press up the Waste Toner Bottle to unlock. Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner Bottle. % Inclining the Waste Toner Bottle may cause toner to spill. WARNING Do not throw a toner or a toner container into a fire.

  • Page 28: Replacing The Transfer Roller

    Replacing consumables Push the Waste Toner Bottle to the back to lock it. Close the Front Door. 2.2.4 Replacing the Transfer Roller After the Transfer Roller replacement message has appeared, printing is possible, but the printing quality reduces. Immediately replace the Transfer Roller. Pull the lever (1), then open the Right Door (2).
  • Page 29 Replacing consumables While pushing two tabs from both sides to the inside (1), tilt the roller holder to the front side (2). While holding the tabs, remove the Transfer Roller. Take a new Transfer Roller out of the package box. While holding the tabs, insert the shaft of the Transfer Roller into the bearing in the machine.

  • Page 30: Replacing The Transfer Belt Unit

    Replacing consumables While holding down the roller, press it inward until it clicks. Close the Right Door. Select [UTILITY] - [ADMIN SETTINGS] - [LIFE] - [REPLACE] - [TRANS. ROLLER], then reset the counter. 2.2.5 Replacing the Transfer Belt Unit After the Transfer Belt Unit replacement message has appeared, printing is possible, but the printing quality reduces.
  • Page 31 Replacing consumables Remove all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. % For information on how to remove a Toner Cartridge, refer to page 2-3. Inclining the Toner Car- tridge may cause toner to spill. % For information on how to remove a Waste Toner Bottle, refer to page 2-13. Inclining the Waste Toner Bottle may cause toner to spill.
  • Page 32 Replacing consumables Lower the Transfer Belt Unit guide. Hold the handles at the right and left, then carefully pull out the Transfer Belt Unit. % Pull out the Transfer Belt Unit horizontally. Not doing so may damage the surface. % After pulling out the Transfer Belt Unit halfway, draw out it while holding the handles on the right and left sides.
  • Page 33 Replacing consumables Remove the protection materials of the new Transfer Belt Unit. Carefully insert the new Transfer Belt Unit along the guides at the right and left. % Insert the Transfer Belt Unit horizontally. Not doing so may damage the surface. % Insert the Transfer Belt to the back.
  • Page 34 Replacing consumables Close the Right Door. Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. CAUTION Do not touch the copper terminals of the Toner Cartridge and Imaging Unit. Doing so may cause stat- ic electricity to damage the product. % For information on how to install a Toner Cartridge, refer to page 2-3.

  • Page 35: Replacing A Fuser Unit

    Replacing consumables Close the Front Door. Connect the power cable, then turn the power of this machine on. Select [UTILITY] - [ADMIN SETTINGS] - [LIFE] - [REPLACE] - [TRANS. BELT], then reset the counter. 2.2.6 Replacing a Fuser Unit After the Fuser Unit replacement message has appeared, printing is possible, but the printing quality reduc- es.
  • Page 36 Replacing consumables Open the Fusing Cover, then wait for 20 minutes or more. CAUTION High temperature! The Fuser Unit is too hot. This may cause burn injuries; therefore, turn the power off and leave the Fuser Unit for 20 minutes or more with the cover and each door open until it reaches room temperature. Then, replace the Fuser Unit with a new one.
  • Page 37 Replacing consumables Remove the Fuser Unit. CAUTION High temperature! Do not touch the roller. Doing so may cause a burn injury. CAUTION High temperature! Take a new Fuser Unit out of the package box. % Do not touch the surface of the Fusing Roller. [Maintenance/Troubleshooting] 2-24...
  • Page 38 Replacing consumables Lower the lever at the bottom. Insert a new Fuser Unit to the back until it is fixed. CAUTION Securely lock the lever. If the lever is not sufficiently locked, a setting error may be detected. Lift the lever at the bottom. [Maintenance/Troubleshooting] 2-25...
  • Page 39 Replacing consumables Close the Fusing Cover. Close the Top Door. Close the Right Door. % If the Right Door is not closed, check that the Fuser Unit is installed correctly. Select [UTILITY] - [ADMIN SETTINGS] - [LIFE] - [REPLACE] - [FUSER UNIT], then reset the counter. [Maintenance/Troubleshooting] 2-26...

  • Page 40: Clearing A Paper Jam

    Clearing a Paper Jam...

  • Page 41: To Prevent A Paper Jam

    To prevent a paper jam Clearing a Paper Jam To prevent a paper jam To prevent a paper jam, check the following points. Do the paper match the specifications of this machine? Is the paper (in particular, the feeding side) even? Is this machine installed on a stable and horizontal location that has a hard and even surface? Is the paper kept away from humid conditions? Do you always align the paper guide to the paper size after loading paper into a tray? (If the paper guide...

  • Page 42: When A Paper Jam Has Occurred

    When a paper jam has occurred When a paper jam has occurred To prevent a failure, carefully remove jammed paper so that it does not tear. Even if only a large or small slip of paper is left in this machine, it will cause a paper feed failure, resulting in a paper jam. 7CAUTION A print image is not fused before it is processed in the fuser unit.

  • Page 43: Clear Procedure

    When a paper jam has occurred Clear procedure Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality.

  • Page 44: Clearing A Paper Jam In Tray 1

    When a paper jam has occurred Close the Right Door. 3.2.3 Clearing a paper jam in Tray 1 CAUTION High temperature! The area around the fuser unit is hot. To avoid a burn injury, be careful not to touch any parts except for the specified knob and dial.
  • Page 45 When a paper jam has occurred Carefully pull out the jammed paper. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller. Close the Right Door.

  • Page 46: Clearing A Paper Jam In Tray 2

    When a paper jam has occurred 3.2.4 Clearing a paper jam in Tray 2 Tray 2 is available when the optional Lower Feeder Unit is installed. Open the Right Door of Tray 2. % When opening the Right Door of Tray 2, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper.

  • Page 47: Clearing A Paper Jam In The Duplex Option

    When a paper jam has occurred 3.2.5 Clearing a paper jam in the Duplex Option Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper.

  • Page 48: Clearing A Paper Jam In The Fuser Unit

    When a paper jam has occurred 3.2.6 Clearing a paper jam in the Fuser Unit CAUTION High temperature! The area around the fuser unit is hot. To avoid a burn injury, be careful not to touch any parts except for the specified knob and dial.
  • Page 49 When a paper jam has occurred Press up the levers (2 places). Open the Fuser Cover. CAUTION High temperature! Do not touch the roller. Doing so may cause a burn injury. CAUTION High temperature! [Maintenance/Troubleshooting] 3-10...
  • Page 50 When a paper jam has occurred Carefully pull out the jammed paper. % If you cannot remove the paper downward, remove it from the upper side of the Fuser Unit. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller.
  • Page 51 When a paper jam has occurred Press down the levers (2 places). Close the Top Door. Close the Right Door. [Maintenance/Troubleshooting] 3-12...

  • Page 52: Troubleshooting For Paper Jam

    Troubleshooting for paper jam Troubleshooting for paper jam Symptom Cause Action Multiple sheets are fed out as a Sheet edges are not aligned. Remove sheets, align their edg- stack of paper. es, then load them into a tray again. Paper is damp. Remove the damp paper, then replace it with new dry paper.
  • Page 53 Troubleshooting for paper jam Symptom Cause Action A paper jam has occurred in the Paper is not loaded in the correct Remove the jammed paper, then paper tray. position in the paper tray. correctly load paper into the pa- per tray. The number of sheets in the pa- Remove excessive sheets in the per tray exceeds the maximum...

  • Page 54: Troubleshooting

    Troubleshooting...

  • Page 55: The Power Is Not Turned On

    The power is not turned on Troubleshooting The power is not turned on Check the status of the Power Switch. Check whether the power plug of this machine is firmly plugged into the power outlet. Also check that the breaker has not tripped. Check that the Power Switch is turned on.

  • Page 56: Cannot Print

    Cannot print Cannot print 4.3.1 Cannot print Description of problem Check points Remedy A message saying Is the power turned on? Check the Power Switch of this machine. "Printer is not connect- If a hub is used, also check the hub power. ed"...
  • Page 57 Cannot print Description of problem Check points Remedy Print processing on the Is another printer speci- Check the specified printer name. computer has finished, fied? but printing does not Is the network or USB Make sure that the cables are correctly connect- start.

  • Page 58: Problems On Print Quality

    Cannot print Description of problem Check points Remedy A "conflict" message Have you set up func- Check what functions are enabled and redo the saying "unable to config- tions that cannot be selection of functions. ure" or "function will be used in combination? canceled"...

  • Page 59: When The Bit Count Does Not Match Between The Server And The Client

    Cannot print Description of problem Cause Remedy A print is faint. The laser lens is dirty. Clean the laser lens. Paper is damp. Remove the damp paper, then replace it with new dry paper. Toner is running out in Replace the Toner Cartridge. the Toner Cartridge.
  • Page 60 Cannot print On the print server, assign the drive (example: "C") of the client computer, which is shared in Step 1, as the network drive (example: "z"). Install the 32-bit operating system driver on the print server. Open the Properties screen in the driver installed. Select the [Sharing] tab, and select the [Share this printer] check box.

  • Page 61: Major Messages And Actions

    Major messages and actions Major messages and actions Check the displayed message, then take the appropriate action. If messages other than those listed below have been displayed, follow them to perform processing. Warning messages Message Description Remedy [UNABLE TO COLLATE JOB] Because there is insufficient free Only one copy is printed, and this space on the HDD, printing on a...

  • Page 62: Error Messages

    Major messages and actions Error messages Message Description Remedy [CONFIGURATION ERR] The option configuration was Restart this machine. changed while the power was turned on. [COVER OPEN] The cover is opened. Close the cover. [PAPER JAM] A paper jam has occurred. Check a paper jam location, then re- move the jammed paper.
  • Page 63 Checking Counters...
  • Page 64 Checking the counter Checking Counters Checking the counter The counter indicates the total number of pages printed on this machine on a function or color basis. This information will help you gain an understanding of the usage status of this machine. On the Control Panel, press the Menu/Select key.
  • Page 65 Index...
  • Page 66 Index Cleaning Control Panel ............1-4 Exhaust Air Duct ............1-4 Laser Lenses ............1-7 Lower Feeder Unit ..........1-6 Manual Feed Tray ..........1-5 Outer Covers ............1-4 Tray 1 ..............1-6 Consumables Replace ..............2-3 Counter ................5-2 Fuser Unit Replace ..............2-22 Imaging Unit Replace ..............2-8 Messages ..............4-8 Consumables replacement ........2-2 Error ...............4-9 Warning ..............4-8...
  • Page 67 http://konicaminolta.com A6DR-9222-03A 2015. 2 © 2013...

Table of Contents