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3.2.1 Troubleshooting procedure
1. Display the trouble code.
2. Execute Self-diag. (Full), and perform the troubleshooting against each [Error code].
3. After the troubleshooting against each error code, if the trouble code is displayed again, perform the troubleshooting against each trouble
code.
NOTE
▪ Perform the troubleshooting in the sequence from step 1 of "Corrective action procedure" against each item while checking
that if each trouble has been resolved. Do not perform the troubleshooting against all procedures at once.
▪ At "Troubleshooting against each error code" and "Troubleshooting against each trouble code", if the parts to be replaced
are the same (ex. base board), do not replace the same parts twice. (Because the trouble can hardly be resolved even after
replacing the same parts twice)
4. Perform the troubleshooting against each trouble code, and make sure that the trouble has be resolved.
5. After the troubleshooting against each trouble code, execute the "Self-diag. (Full)" again, and make sure that all troubles on each device
have been resolved.
3.3 Trouble resetting procedure
• Different malfunction resetting procedures apply depending on the rank of the trouble code.
* List of malfunction resetting procedures
Trouble code rank
Rank A
Trouble reset key: Refer to the
Rank B
Rank C
3.3.1 Trouble resetting procedure by Trouble Reset key
Use
• If the all troubles occur and the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the
front door, clear the status of the machine.
• To be used when the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door in
case of a trouble.
Procedure
1. Turn OFF the main power switch.
2. Turn main power switch ON while pressing the Reset key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.
6. When the machine fails to start even after perform step 1 through 5, turn OFF the main power switch and unplug the power cord.
7. Insert the power cord after 15 sec. or more, turn ON the main power switch and check if the machine starts correctly.
3.3.2 Trouble resetting procedure by the auto cancel function
Use
• When rank B or C trouble occurs, main body automatically clears trouble and makes the main body ready for use.
When the trouble auto cancel function is enabled, upon the occurrence of trouble to be automatically cleared, the trouble detection
message is displayed on the screen and the trouble is automatically cleared. If the trouble remains after performing the auto cancel
operation 3 times, the normal trouble code display screen appears.
Procedure
1. Select [Yes] for the trouble rank to which the trouble auto cancel operation is applied in [Service Mode] -> [System 2] -> [
Error. Auto Cancel]. (The default setting for rank B and rank C are set to [Yes].)
2. Touch [OK], and turning main power switch OFF and ON again.
3.3.3 Trouble resetting procedure by remote operation
Use
• Trouble can be cleared by remote operation using the applications or CS Remote Care system.
• The combinations of the applications to be used and the ranks of trouble to be cleared are shown below.
Trouble code rank
Application
Web Connection
OpenAPI (Enterprise Suite)
CS Remote Care (Excluding
communications by fax modem)
Procedure
< Web Connection >
1. Access the Web Connection of the MFP where trouble occurs.
2. The screen for logging into Administrator Mode appears.
Trouble resetting procedure by Trouble Reset
• Opening/closing the front door
• Trouble reset key:
• When the [Internal Error. Auto Cancel] for rank B is set to "Yes", after the set period of time, trouble is
automatically cleared.
• Turning main power switch OFF/ON
• When the [Internal Error. Auto Cancel] for rank C is set to "Yes", after the set period of time, trouble is
restarted and cleared.
Rank A
Cannot be cleared
Cannot be cleared
Can be cleared
L TROUBLESHOOTING > 3. TROUBLE CODE
Resetting procedures
Rank B
Can be cleared
Can be cleared
Can be cleared
L-17
key.
] -> [Internal
Rank C
Can be cleared
Can be cleared
Can be cleared
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