Application Software Problems - 3Com OfficeConnect 3CR100A97 User Manual

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HAPTER ROUBLESHOOTING
Application
Software Problems
Symptom Possible Cause
IP routing table does
Remote IP network
not show a route to
is not responding
the remote network,
(ex., to PINGs or the
indicating a
web browser
configuration
connection
problem.
requests).
(continued)
The following table lists symptoms of isolated application software
problems that may be observed while using the OfficeConnect Gateway,
possible causes, and possible solutions .
Symptom Possible Cause
Some application Application may have an
software doesn't embedded IP address which
work properly. causes a problem when NAT is
enabled on the OfficeConnect
Gateway.
The user name and/or password
for this service provider may not
be entered properly.
The user name and/or password
for this service provider may not
be entered properly.
Corrective Action
One of the following may solve
the problem:
Remote WAN IP addresses are
entered incorrectly. Check the
addresses and reconfigure as
needed.
RIP may be turned off. Set RIP to
Listen mode to automatically learn
routes to remote networks.
A static route or framed route is
needed to reach the remote
network. Add the route and check
the IP Routes web page to
confirm the entry.
No default gateway has been
configured that would allow the
OfficeConnect Gateway to
automatically look for the remote
network. Enable the default IP
gateway option in the remote site
profile.
Solution
If you have a static network,
disable NAT and try using
the application again. Do
not disable NAT if your
network is dynamic.
If you have a static network,
disable NAT and try using
the application again. Do
not disable NAT if your
network is dynamic.
Make sure that the user
name and password for this
service provider are entered
accurately.