General Network Connection Problems - 3Com OfficeConnect 3CR100A97 User Manual

12 - 8 C 12: T
HAPTER ROUBLESHOOTING
General Network
Connection
Problems
Use the information in the following table to identify and resolve general
network connection problems.
Symptom Possible Cause
Remote network is LAN or WAN
not responding (e.g. connection problem.
to PINGs or the Web
browser connection
requests.)
Incorrect Virtual Circuit
(VC) information has
been entered.
Network Service (RFC
1483 or PPP) on
OfficeConnect
Gateway is
incompatible with that
used on remote site
ATM router.
The remote site profile
may not be enabled.
Check the
OfficeConnect
Gateway Profiles page
(View Settings) to see
if the remote site
status is ENABLED.
If your Network Service
is PPP, the PPP
Authentication
information may be
incorrect.
Remote location may
be off-line.
The remote network ATM cells are being
is responding dropped by a device in
intermittently or not the path to the remote
at all. site.
Correction Action
See LAN Connection Problems
(page 12-5) and WAN Connection
Problems.(page 12-7).
Check the VC information (VCI
and VPI) and correct as needed.
RFC 1483 and PPP network service
run above ATM. If you select PPP,
and RFC 1483 is running on the
remote site router, you will not be
able to successfully access the
remote network. Change the
network service to agree with the
remote router network service.
Enable the remote site profile.
Enter the appropriate PPP
Username and Password in the
remote site profile.
The machine you are trying to
connect to may not be running or
may be busy processing other
requests. Try reaching another
remote machine.
Contact your Service Provider.