Support From 3Com; Returning Products For Repair - 3Com OfficeConnect 3CR100A97 User Manual

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PPENDIX ECHNICAL

Support from 3Com

Returning Products for Repair

S
UPPORT
If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical telephone
support services. To find out more about your support options, please call the
3Com technical telephone support phone number at the location nearest
you. Please refer to the list below.
When you contact 3Com for assistance, have the following information
ready:
Product model name, part number, and serial number
I
A list of system hardware and software, including revision levels
I
Diagnostic error messages
I
Details about recent configuration changes, if applicable
I
Before you send a product directly to 3Com for repair, you must first obtain a
Return Materials Authorization (RMA) number. Products sent to 3Com
without RMA numbers will be returned to the sender unopened, at the
sender's expense. To obtain an RMA number, please call the local number for
your region that is listed in the following table
Asia Pacific Rim
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
P.R. of China
Singapore
http://www.3com.com/apr
1 800 678 515
800 933 486
000 800 650 1111
+61 2 9937 5085
001 800 61 009
03 5783 1270
1 800 801 777
0 800 446 398
+61 2 9937 5085
1 235 61 266 2602
00 800 0638 3266
10 800 61 00137
800 6161 463