Officeconnect Gateway Connection Problems - 3Com OfficeConnect 3CR100A97 User Manual

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HAPTER ROUBLESHOOTING
OfficeConnect
Gateway
Connection
Problems
Use the information in the following table to identify and resolve
OfficConnect Gateway related connection problems.
Symptom
Upon initial setup,
communication
between the
OfficeConnect
Gateway and your
workstation cannot be
established.
Unable to log in to the
OfficeConnect
Gateway web page.
Possible Causes Corrective Action
Incompatible IP Reset the IP address on your
address on your computer.
computer.
For Windows 2000, 98 and 95, run
Winipcfg.exe. Select the
Ethernet adapter connected to the
OfficeConnect Gateway. Click
Release All and then click Renew
All.
For Windows NT 4.0 users, run
ipconfig /release and ipconfig
/renew.
Your Web browser Enter the IP address of the
needs the IP address OfficeConnect Gateway in your
of the Web browser: 192.168.1.1.
OfficeConnect
Gateway.
There is a Reset the OfficeConnect Gateway
configuration to the factory default settings.
problem.
The wrong cable Make sure you are using the RJ-45
may be connected LAN cable (blue) that was provided
to the port on the with your OfficeConnect Gateway.
OfficeConnect If you are using another 10BASE-T
Gateway and your Ethernet (Category 5) cable, it
PC. must be a straight-through cable.
You did not enter a Enter the correct User Name and
valid administration Password.
login name and
password.
The unit has no Restore the system default login by
login name or deleting the current configuration
password defined. using the reset button on the back
of the unit.