Wan Connection Problems; Voice Connection Problems - 3Com OfficeConnect 3CR100A97 User Manual

WAN Connection
Problems
Voice Connection
Problems
Use the information in the following table to identify and resolve WAN
connection problems
Symptom
DSL STATUS LEDs are
Off. OfficeConnect
Gateway Interface
Status shown on the
OfficeConnect
Gateway IP Networks
web page.indicates
that the WAN
interface is down.
DSL STATUS LEDs are
Off or go On briefly
then turn Off.
Use the information in the following table to identify and resolve Voice
.
connection problems
Symptom
Telephones and other
POTS-based devices
not working on the
OfficeConnect
Gateway base unit
and Voice Expansion
unit.

WAN Connection Problems

Possible Causes Corrective Action
WAN cable is not Check that one end of the WAN
connected. cable is fully plugged into the DSL
wall outlet. Check that the other
end is fully plugged into the DSL
port in the back of the
OfficeConnect Gateway.
WAN cable has Replace the cable with another
been damaged. DSL cable.
There is a problem Contact your Service Provider.
with the DSL
connection that
causes the DSL
negotiation to fail.
DSL link is down. Contact your Service Provider.
Possible Causes Corrective Action
Power not available. Check that power cable is fully
plugged into active power outlet,
and also into power inlet on rear
panel of the unit.
Expansion cable not Check that Expansion cable is fully
connected. plugged into Expansion unit and
base unit.
Phone and other Check that cable for telephone is
POTS-based devices fully plugged into correct Phone
are not detected. connector on Expansion unit.
RJ-11 telephone Replace the cable with another
cable for phone or RJ-11 cable.
other POTS device is
damaged.
Defective phone or Replace the phone or POTS-based
POTS-based device. device.
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