Troubleshooting - Konica Minolta CM-M6 Instruction Manual

Troubleshooting

If an abnormality has occurred with the instrument, take the necessary actions as given in the table below. If the
instrument still does not work properly, turn the power OFF and temporarily disconnect the battery. Reinsert the
battery and turn the power back ON. If the symptom remains, contact a KONICA MINOLTA-authorized service
facility.
Symptom
The display on the LCD
screen is blank.
Measurement key/button is
not effective.
Measurement results are
abnormal.
Measurement results
fluctuate.
Data cannot be input to a PC.
No commands from the PC
are accepted.
Commands cannot be
accepted correctly.
Printing is not possible.
Measurement data or
settings are not held in
memory and disappear
immediately.
119
Check Point
Is power being supplied?
Is measurement still in progress?
Is a screen where measurement is
possible displayed?
Is the specimen placed properly?
Is proper calibration data used?
Was white calibration performed
correctly?
Was zero calibration performed
correctly?
Is the instrument and specimen
kept stationary during
measurement?
Is the USB cable connected
correctly?
Has Bluetooth communication
been established?
Is the connection cable connected
correctly?
Has Bluetooth communication
been established?
The instrument's backup battery
may be low immediately after
purchase or following a period of
prolonged non-use. Turn the
instrument ON to charge the
backup battery. Under this
condition, the backup battery will
be fully charged in 7 days.
Action
Connect the AC adapter, or insert the
battery correctly.
Wait until measurement is complete, and
then press the button.
The measurement button must be pressed
while a screen that allows measurement
(e.g. Calibration, Target, or Sample screen)
is shown.
Make sure that the specimen is securely
placed in the instrument to prevent leakage
of light.
Perform white calibration using correct
white calibration data.
Read page 32 "Zero Calibration" and
perform zero calibration properly.
Do not allow the instrument and specimen
to move during measurement.
Connect the instrument's USB connecting
terminal to the computer's USB port with
the USB cable supplied with the instrument.
Check the Bluetooth module and ensure
that it is connected correctly.
Correctly connect the USB connection
terminal of the instrument to the connector
of the printer using the USB cable supplied
with the instrument.
Check the Bluetooth module and ensure
that it is connected correctly.
If the instrument fails to retain data in
memory even after the battery has been
fully charged, however, the battery has likely
reached the end of its life and requires
replacement.
To replace the backup battery, please
contact a KONICA MINOLTA-authorized
service facility.