Troubleshooting Guide - Konica Minolta CM-3700A-U Instruction Manual

TROUBLESHOOTING GUIDE

If a problem occurs with the Spectrophotometer, please check the following points before
requesting service. If the problem continues to occur even after the suggested corrective
actions have been taken, contact the nearest Konica Minolta-authorized service facility.
Condition
Reflectance measurement
results seem strange.
Data input/output between
the Spectrophotometer
and a computer cannot
be performed.
Commands cannot be input
to the Spectrophotometer
from a computer.
Checkpoint
Was specimen
positioned correctly?
Are the white calibration
data correct?
Was white calibration
performed correctly?
Was zero calibration
performed correctly?
Is the USB cable connected
correctly to both the
Spectrophotometer
and the computer?
I s t h e s o f t w a r e o p e r a t i n g
correctly?
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Recommended action
Open measurement port
baseplate and check
measurement point.
Set the correct white
calibration data.
Attach White Calibration
Plate correctly and perform
white calibration correctly.
Attach Zero Calibration
Plate correctly and perform
zero calibration correctly.
Connect the USB cable correctly
bitween the Spectrophotometer
and the computer.
By referring to the operation
manual of the software, perform
the operation correctly.
Set POWER switch of
Spectrophotometer to OFF
and then set it back to ON.
Refer
to page
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