Fault Tracing; What This Chapter Contains; Problem Diagnosis; Supportme Feature - ABB MicroFlex e190 User Manual

Fault tracing

What this chapter contains

This section explains common problems and their solutions. The LED indicators are
described in MicroFlex e190 indicators


Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have
few problems installing the MicroFlex e190. If you do have a problem, read this
section first.
• In Mint WorkBench, use the Error Log tool to view recent errors and then check
the help file.
• If you cannot solve the problem or the problem persists, the SupportMe feature
can be used.


SupportMe feature

The SupportMe feature is available from the Help menu, or by clicking the
on the motion toolbar. SupportMe can be used to gather information which can then
be e-mailed, saved as a text file, or copied to another application. The PC must have
e-mail facilities to use the e-mail feature. If you prefer to contact ABB technical
support by telephone or fax, contact details are provided on the back cover of this
manual. Have the following information ready:
• The serial number of your MicroFlex e190 (if known).
• Open the Help, SupportMe menu item in Mint WorkBench to view details about
your system.
• The catalog and specification numbers of the motor that you are using.
• A clear description of what you are trying to do, for example trying to establish
communications with Mint WorkBench or trying to perform fine-tuning.
on page 111.
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