Troubleshooting; The Power Does Not Turn On; Printing Is Not Possible; The Media Jams Or The Media Is Dirty - MIMAKI UJV100-160 Operation Manual

Chapter 5 Dealing with Problems

5.1 Troubleshooting

For information on troubleshooting, refer to this chapter. Refer to the following URL for frequently asked
questions (FAQs) about this product and customer support videos.
https://mimaki.com/support/
If the recommended corrective action does not resolve the problem, contact your local dealer or our service
office.

The power does not turn on.

Points to check
Is the machine connected to the power outlet by the
power cable?
Are you using the power cable provided?
Is the main power supply turned on?
Is the [END/POWER] key on the operating panel
turned on?

Printing is not possible.

Points to check
Is a USB 2.0 interface cable connected?
Is a LAN cable connected?
Are you using a LAN cable approved by Mimaki?
Is the status lamp on the operating panel illuminated
or flashing red?

The media jams or the media is dirty.

Points to check
Are you using the recommended media?
Are you using curled media?
Is the media skewed?
Does the media have ripples/surface irregularities or
lift up?
Corrective action
Connect the power plug securely to the power outlet.
"Connecting the Power Cable"(P. 30)
Use the power cable provided.
Turn on the main power.
Power"(P. 30)
Turn the power on.
Power"(P. 30)
Corrective action
Connect the cable securely to the USB 2.0 port.
"Using a USB 2.0 Interface Cable"(P. 33)
Connect the cable securely to the LAN port.
"Using a LAN Cable"(P. 33)
Check the LAN cable type.
Precautions"(P. 34)
An error has occurred. Check the message on the
display. "Operating Panel"(P. 26)
Corrective action
Make sure you are using the recommended media.
https://mimaki.com/supply/inkjet.html
Do not use curled media or media with folded ends.
"Loading the Media"(P. 53)
Use the take-up unit to adjust the media or reload
the media. "Loading the Media"(P. 53)
If you are using roll media, use a smooth section of
the media for initial feeding.
Media"(P. 53)
118
"Turning On the
"Turning On the
"Network Connection
"Loading the