Xerox Phaser 3330 Service Manual page 90

Error Error Message
15-810 Pop3 Connection
Failure
15-820 POP3
Authentication
Failure
15-830 POP3
Authentication
Required
System Errors
03-200 System Fault -
Invalid Machine
Serial Number
03-210 System Fault -
MSOK Invalid - Call
for assistance
(MMSOK)
03-220 System Fault -
MSOK invalid - Call
for assistance
MMSOK bit
03-230 System Fault -
MSOK Page count
exceeded
03-240 System Fault -
Invalid machine or
MSOK SN
03-250 MSOK Missing
03-410 Tray 1 Paper
mismatch
03-420 Tray 2 Paper
mismatch
Xerox Internal Use Only
Cause
Could not connect to
configured POP3 server.
POP3 server login failure.
Pop3 server requires
authentication and not
configured on the device.
IOT serial number is not
empty but invalid.
MSOK serial number is
invalid.
MSOK has Manufacturing
SOK Serial Number But not
have MMSOK Bit.
IOT printed more than
MMSOK can print.
MSOK serial number is
empty.
MSOK is not in place.
Paper Type mismatch.
Paper Size mismatch.
Paper Type mismatch.
Paper Size mismatch.
Initial Action
Check the POP3 server
setup. If failure persists
contact Network
Administrator.
Re-enter User name and
password. If failure
persists contact Network
Administrator.
Mail server requires
Authentication process.
Retry after checking
Authentication option is
enabled. If failure persists
contact Network
Administrator.
Call for Service.
Call for Service.
Replace with valid MMSOK
(Manufacturing MSOK).
Call for Service.
Remove MMSOK and
replace with MSOK.
Call for Service.
Check that the MSOK is
connected to the Main
Board.
If printing from PC, ensure
print driver and tray guide
settings match. Load
requested paper in Tray 1.
Verify tray guide settings.
If printing from PC, ensure
print driver and tray guide
settings match. Load
requested paper in Tray 2.
Verify tray guide settings.
Phaser 3330 and WorkCentre 3335/3345
Troubleshooting
Go To
Contact
Field
Engineering
Paper
Mismatch
Paper
Mismatch
2-31
Service Manual