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APPENDIX
5.8
Technical Support
To request technical support for your VelaSync unit, please go to the
of the Spectracom Corporate website, where you can not only submit a support
request, but also find additional technical documentation.
Phone support is available during regular office hours under the telephone numbers lis-
ted below.
To speed up the diagnosis of your VelaSync, please send us:
the current
tem Configuation panel), and
the
Thank you for your cooperation.
5.8.1
Regional Contact
Spectracom operates globally and has offices in several locations around the world. Our
main offices are listed below:
Table 5-7:
Country
China
France
USA
Additional regional contact information can be found on the
tracom website.
240
product configuration
events
log.
Spectracom contact information
Location
Beijing
+86 10 8231 9601
Les Ulis, Cedex
+33 (0)1 64 53 39 80
Rochester, NY
+1 585 321 5800
(navigate to TOOLS > Upgade/Backup > Sys-
Phone
Spectracom China
Room 208, No. 3 Zhong Guan Village
South Road
Hai Dian District
Beijing 100081
Spectracom France
Parc Technopolis – Bat. Sigma
3, Avenue du Canada
91974 Les Ulis Cedex
Spectracom USA
1565 Jefferson Road, Suite 460
Rochester, NY 14623
"Support" page
Address
Contact page
of the Spec-
VelaSync User's Manual
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Troubleshooting
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