Debugging The Expansion Module - Avaya J100 Series Installing

Avaya J100 Series IP Phones overview
Upgrading the expansion module
About this task
Use this task to upgrade Avaya J100 Expansion Module firmware to a new version.
Before you begin
Download Avaya J100 Series IP Phones software distribution package from the
support.avaya.com/
details.
Procedure
1. Extract the zipped file with the expansion module firmware and save it at an appropriate
location on the file server.
2. Set the expansion module firmware file name in J100Supgrade.txt.
3. Reboot the phone. The expansion module will reboot automatically.

Debugging the expansion module

Avaya J100 Expansion Module log files contain all messages that are sent to and received from
the phone. You can view the log files to monitor the user's actions on the expansion module like
configuring labelled keys, making and receiving calls, enabling and disabling features, etc.
Note:
The maximum size of Avaya J100 Expansion Module log file is 5 Mb. When this size is
exceeded, a bak prefix is added to its file name, for example, BMLog_bak.txt. The
initial .txt file is cleared and writing starts from the beginning.
The log files can be generated using bm_cli debug tool which can be accessed through the phone
command line.
Note:
An SSH connection must be established via an SSH client to access the phone command
line. For more details, contact Avaya support at https://support.avaya.com/.
Important:
To generate log files, set log categories and levels, connect Avaya J100 Expansion Module to
the phone. If the expansion module is not connected, you will get the following error message:
"Phone doesn't have JEM24 with specified id".
The following table shows the list of commands available through the bm_cli debug tool:
Command
help
December 2018
website. See Downloading and saving the software
Installing and Administering Avaya J100 Series IP Phones
Comments on this document? infodev@avaya.com
on page 101 for more
Description
To print bm_cli help.
https://
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