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Summary of Contents for Vidicode Call Recorder Single II
- Page 1 Call Recorder Single II Manual V2.2 2 2 2 VC200 0 0 0 2 2 2 2 VC20 VC20 VC20...
- Page 2 Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 3 Call Recorder Single II Single II Single II Single II Menu-keys Backlight Display Function keys Speaker Alfa-Numerical keys CryptoCard reader SD inserted LED (red) SD card Slot Recorder keys Speakerphone key Volume adjustment Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 4 Connection Connection Connection Connection Power Ethernet/LAN RS 232 Serial Switch Loudspeaker Microphone Handset Handset Phone line Out Phone line In Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 5 If no recording or playback is taking place these keys always have an Up/Down or Left/Right function. The key will always exit the current operation. Function- - - - keys Function keys Function Function keys keys Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 6 Alfa Alfa- - - - numerical functions Alfa Alfa numerical functions numerical functions numerical functions Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 7 Keep the Single II away from excessive dust and dirt that can cause premature wear of parts. Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Single II. Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 8 Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 9: Table Of Contents
Search according to date ........29 Search according to code........30 Copy recordings to SD card ........31 Copy the last recording to SD card.......31 Copy a selection of recordings......31 Copy an individual recording during playback ..32 Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 10 11 The Network Interface ...........48 11.1 The Possibilities .............48 11.2 Network configuration .........48 12 Settings ..............49 12.1 Recording Source ..........49 12.2 Start method ............50 12.3 Telephone settings..........51 12.3.1 External handset ............... 51 Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 11 12.5.9 Gateway ................67 12.5.10 IP name................68 12.5.11 NTP server................68 12.5.12 NTP port ................69 12.5.13 GMT correction ..............69 12.5.14 Monitor Active ..............70 12.6 Clock ..............70 12.7 Password..............71 Manual Call Recorder Single II © 2011-2014 Vidicode®...
- Page 12 12.8 Language...............72 12.9 Reset all Values .............72 13 Acknowledgements..........74 13.1 Guarantee..............74 13.2 Liability ..............74 14 Index................75 Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 13: Operation And Important Information
1 Operation and Important information The Call Recorder Single II comes in different versions; the HD9900 with or without activated SD-interface and the Flash 10 with or without activated SD-interface. In this manual it is assumed that the Single II has an activated SD- interface. -
Page 14: Save Changes
The speaker volume of the Single II can be adjusted easily. Use the + and - keys below the speaker to adjust the volume. The volume can be set separately for speakerphone and handset use. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 15: Getting Started
Options with the Call Recorder Single II: • SD activation card + SD card & SD access system license • Call Recorder SD Access software • Araña web interface • Handset • Headset • Microphone Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 16: Connecting The Power Supply
• Press Configuration Configuration Configuration Configuration function key and press NEXT NEXT NEXT NEXT five times. Clock: Fri 05-08-11 14:31 NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE CHANGE to set the clock Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 17: Select The Language
NEXT twice to continue with language selection. NEXT NEXT 2.3.2 Select the language Select the language as follows: • Press Configuration Configuration function key and press NEXT NEXT seven times Configuration Configuration NEXT NEXT Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 18 Together with the Language the date format can change also: Standard date format is: DD-MM-YY When set to "American" the format is changed to : MM-DD-YY Setting the Call Recorder up for recording is described in the next chapter. Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 19: About The Call Recorder
"Disk" or "SD" before the menu continues. The Call Recorder Single II comes in different versions; the HD9900 and the Flash 10. In this manual it is assumed that the Single II has an activated SD- interface. - Page 20 Playback of encrypted recordings is impossible without the CryptoCard. Playback of encrypted recordings on a PC is possible only with the optional CryptoCard reader in conjunction with the original or a matching CryptoCard. Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 21: Automatic Recording
Even when Automatic recording is enabled the recording of outgoing calls has to be started manually when the notification message is enabled. The recording is started by Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 22: Compression
The Automatic Gain Control is enabled by default to ensure the recording quality for the local and remote voice. Automatic Gain Control is set in § 12.4.13. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 23: Connecting To The Recording Source
See § 4.3 for details. 4.1 Record from an analogue telephone line Connect the Single II between your telephone line wall socket and your telephone. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 24: Configure Record From Line
Voice Activated Close Contact Manually These options can be used in deviant configurations. • Press STOP STOP to quit the settings menu or continue with the settings STOP STOP in § 12.3. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 25: Record From A Digital Telephone
Use your existing telephone handset cable from your telephone to connect the Single II to the telephone. Use the supplied curled cable with two RJ10 connectors to connect your telephone handset to the Call recorder Single II. 4.2.1 Configure Record from Handset... -
Page 26: Voice Activated Recording
Stop level again the recording will continue. When a call has ended the audio level will drop below the Stop level and the recording will be stopped after the Silence timeout has passed. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 27: Recording From The Microphone
For regular or automatic recording from a microphone the recording source can be set to Microphone. For Start method the same options are available as for "Handset" recording source. See § 4.2.1 for details. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 28: Search And Play Recordings
Code search string. This way the search is performed on Date and time only. In the next paragraphs the searching for the various recordings is described. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 29: Search Recordings
SEARCH to start a new search SEARCH SEARCH SEARCH CODE to expand the search to the code of the recording. The code CODE CODE CODE search is described below. STOP to quit searching. STOP STOP STOP Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 30: Search According To Code
- - - - 1 1 1 1 4 4 4 4 will return all the calls from the year 2014. The code search string 234 will return all the calls that contain the number 234. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 31: Copy Recordings To Sd Card
Press CANCEL CANCEL to cancel the copy. CANCEL CANCEL • 6.2 Copy a selection of recordings Press one of the Playback function keys • (Calls), (Microphone), (Messages). Playback Calls DISK SD-CARD LAST STOP Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 32: Copy An Individual Recording During Playback
First select the recording you want to copy as described in chapter § 5.1. Press to start the playback then press the function key. Copy Recording to SD-card START CANCEL Press START START START to start copying the recording. START • Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 33: Single Ii As Telephone
The display will show “Speakerphone OFF”. If the call is on speakerphone and the handset is off the hook then pressing the hook-control function key will end the call. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 34: Handset
Then push the hook-control function key • (If you were to press STORE, the phonebook will open and the number can be stored together with the Name.) Dial: 0791234567 The number is dialled Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 35: Accept A Call
7.5 End a call A call is ended by putting the handset back on the Single II, pushing the hook-control function key or by pressing the speakerphone key when the speakerphone was used. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 36: Single Ii As Answering Machine
§ 8.4. 8.1 Turn the answering machine On / Off When the Single II is idle the answering machine can be turned on without entering the settings menu. Wednesday 03-07-14 16:15 Call Recorder Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 37: Record A Message
• Press to stop the recording. • Press to listen to the recording before saving. It is possible to record the message again as described above. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 38: New Messages
Playback Message DISK SD-CARD LAST STOP • Press DISK DISK or SD SD- - - - CARD CARD depending on where the messages you are DISK DISK CARD CARD looking for are located. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 39: Remove Messages
STOP Then use the recorder keys to select the message that has to be removed. 01-07-14 11:54 9/23 SEARCH CODE ERASE STOP • Press ERASE ERASE to remove the message. ERASE ERASE Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 40: System Messages
March April June July August September October November December Hour (optional) 210 - 259 Ten till fifty-nine Default Welcome message Factory Welcome message Factory notification message The message has been stored. Goodbye Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 41 This call will be recorded [Used for the notification message] 351 - 359 Welcome messages 1 – 9 360 – 369 Welcome messages 10 – 19 370 – 379 Welcome messages 20 - 29 Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 42: The Telephone Book
CLEAR STOP • Press STORE STORE to store the number STORE STORE John Brown 0598765433 Store? • Press YES YES to store the entry in the Telephone book. 9.2 Search a contact Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 43: Making A Call From The Telephone Book
John Brown 0598765433 NEXT EDIT DELETE STOP • Press EDIT EDIT to edit the entry. EDIT EDIT An identical display is shown as when adding a number to the telephone book. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 44: Remove A Contact
• Press STORE STORE to move the number to the Telephone book. STORE STORE Follow the instructions as described in § 9.1. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 45: Using The Cryptocard
The PIN code can be changed on the Single II. See § 12.4.1. A CryptoCard allows for two invalid PIN code entries. After the third invalid Pin code entry the CryptoCard is disabled. The next time the Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 46: Making An Encrypted Recording
CANCEL After entering your PIN code the menu key function CONTINUE CONTINUE is added CONTINUE CONTINUE in the display. • Press CONTINUE CONTINUE to start playback of the selected recording. CONTINUE CONTINUE Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 47 PC's just as any other recording. Encrypted recordings can be played on any PC with Call Recorder Access software on it and with the original or matching CryptoCard. Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 48: The Network Interface
He or she is the person best suited to judge how the recorder should be configured to function properly with the other systems on the network. The Network configuration parameters are described in § 12.5. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 49: Settings
12 Settings The Call Recorder Single II comes in different versions; the HD9900 with or without SD-interface and the Flash 10 with or without SD-interface. In this manual it is assumed that the Single II has an SD-interface. The menu options and possibilities of the recorder may be different to what you see in this manual if you have a Single II without SD-interface. -
Page 50: Start Method
(digital) telephone. Use Manual Manual Manual if you want to control which call is recorded and which is Manual not. • Press CHANGE CHANGE to select the desired Start method: CHANGE CHANGE Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 51: Telephone Settings
12.3.1 External handset External handset: NEXT CHANGE BACK • Press CHANGE CHANGE CHANGE CHANGE to toggle On and Off • Press NEXT NEXT NEXT NEXT to go to the next menu item. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 52: Flash Time
Please contact your reseller for this information. Caller ID: DTMF-pola NEXT CHANGE BACK • Press CHANGE CHANGE to set the type of Caller ID. CHANGE CHANGE The choices are: - DTMF-pola, Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 53: K-Break Detection
After picking up the phone the answering machine is automatically turned on. If you don't want the Single II to answer the phone when the answering machine is off select Off. Off. Off. Off. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 54: Ring Volume
Ring variation determines the variation in the sound of the ring, the user will have to try different variations to find out which suits him best. Select a value between 1x3 and 3x12. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 55: Speaker After Answer
Maximum message time is the last menu item in the Telephone Settings. • Press BACK BACK to exit the Telephone settings menu. BACK BACK • Press NEXT NEXT NEXT NEXT to move on to the Recorder settings. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 56: Recorder Settings
NEXT CHANGE BACK • Press CHANGE CHANGE CHANGE CHANGE to change Card code. Card Code: STORE CANCEL • First enter the original code of the card and press CONTINUE CONTINUE. CONTINUE CONTINUE Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 57: Automatic Sd Copy
NEXT to move on to the next menu item. 12.4.3 Notification The Notification Notification is described in § 3.2. Notification Notification The Notification options are: - Off - Tone - Message - Tone + Message Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 58: Ask Store/Delete
NEXT to move on to the next menu item. NEXT NEXT 12.4.5 Beep after store The Beep after store Beep after store Beep after store function sounds a beep after a recording is stored. Beep after store Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 59: Minimum Call Time
CHANGE to open the signal settings. A1...X...S....<< >> BACK The Start level is indicated with the S S S S sign. The Stop level is indicated with the X X X X sign. Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 60 Silence timeout. Then start raising the Stop level until you find a setting where not speaking into the handset actually stops the recording after the 5 seconds of the silence timeout. Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 61: Start Period
§ 3.3 Compression: NEXT CHANGE BACK • Press CHANGE CHANGE to select On or Off. CHANGE CHANGE • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 62: Microphone Mode
• Press NEXT NEXT to move on to the next menu item. NEXT NEXT 12.4.14 Footswitch The Footswitch Footswitch Footswitch Footswitch function allows you to use a footswitch for playback of recordings. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 63: Network Settings
FTP active FTP stands for File Transfer Protocol. This is the protocol used by the Single II to communicate over the network. This is a protocol that is also used for internet. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 64: Ftp User: 2
The Ftp password of the Single II is the password that goes with the FTP user name of the Single II. It is used by the Archive software to log on to the Single II. FTP pwd: 0000 NEXT CHANGE BACK Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 65: Ftp Server Port: 21
If a DHCP ( Dynamic Host Configuration Protocol) server is used on the network the DHCP server functionality can be enabled, if not the DHCP server must be disabled. A router as used in a small office often behaves like a DHCP server. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 66: Ip Address
In this case the Gateway will need to be entered as well. In case the used SMTP server is not on the local network the IP mask and gateway need to be entered. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 67: Gateway: 0.0.0.0
Use the numerical keys to enter the Gateway of the Single II. • Press STORE STORE to save the Gateway of the Single II. STORE STORE • Press NEXT NEXT NEXT NEXT to move on to the next menu item. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 68: Ip Name: 2
CHANGE to enter the NTP server address. CHANGE CHANGE NTP srv: 0.0.0.0 2 STORE CLEAR CANCEL Use the numerical keys to enter the NTP server address. • Press STORE STORE to save the NTP server address. STORE STORE Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 69: Ntp Port
00:00 NEXT - CHANGE + BACK • Press + or – to increase or decrease the GMT correction. • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 70: Monitor Active
You will be prompted to SAVE or CANCEL changes made. 12.6 Clock Clock: Mon 01-08-14 11:54 NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE CHANGE to set the clock Clock: Mon 01-08-14 11:54 STORE << >> CANCEL Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 71: Password
New Password: a STORE CANCEL Enter a numerical password. • Press STORE STORE STORE STORE Repeat Password: a STORE CANCEL Repeat the password. • Press STORE STORE STORE STORE again to store the password. Manual Call Recorder Single II © 2011-2014 Vidicode®... -
Page 72: Language
Reset all Values is the last item in the settings. • Press BACK BACK to exit BACK BACK • Press STOP STOP to exit the Network settings menu. STOP STOP You will be prompted to SAVE or CANCEL changes made Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 73 Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Page 74: Acknowledgements
Single II. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions. -
Page 75: Index
Ftp active, 63 Encrypted recording, 46 gateway, 67 Notification, 21 End a call, 35 PIN and PUC code, 45 Flash time, 52 Playback, 38 Footswitch, 62 Power adapter, 16 Function keys, 13 Manual Call Recorder Single II © 2011-2014 Vidicode®... - Page 76 Settings, 49 Signal settings, 59 Silence timeout, 27 Volume, 14 Speakerphone, 33 Start a call, 34 start level, 60 Start-level, 26 Welcome message, 37 stop level, 60 Record, 37 Stop-level, 26 Wildcard, 32 Manual Call Recorder Single II © 2011-2014 Vidicode®...
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Do you have a question about the Call Recorder Single II and is the answer not in the manual?
Questions and answers
we try call in but caller number no appear
The caller number may not appear on the Vidicode Call Recorder Single II due to several possible reasons:
1. Caller ID Not Enabled: The device may not have Caller ID functionality enabled in its settings.
2. Unsupported Phone Line: The telephone line may not support Caller ID transmission.
3. Signal Issues: Poor signal quality or interference could prevent the caller number from being detected.
4. Incorrect Configuration: The recorder may not be properly configured to capture Caller ID information.
5. Blocked Caller ID: The caller may have blocked their number from being displayed.
6. Compatibility Issues: Some telephone models may not transmit Caller ID in a format compatible with the recorder.
Checking the device settings and ensuring Caller ID is supported and enabled can help resolve the issue.
This answer is automatically generated