Related Manuals for Vidicode 010.01830
Summary of Contents for Vidicode 010.01830
- Page 1 Call Recorder Call Recorder PRI Call Recorder Call Recorder Manual Manual Manual Manual V V V V 2. 2. 2. 2.3 3 3 3 VC1733...
- Page 2 Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 3 Connections Call Recorder PRI – 19” model Loudspeaker Microphone Ethernet/LAN RS 232 serial connection ISDN PRI Out ISDN PRI In Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 4 The key will always exit the current operation. When editing text they function as explained in the table of the alpha-numerical functions below. Function-keys Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 5 Alfa-numerical functions Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 6 Keep the Call Recorder away from excessive dust and dirt that can cause premature wear of parts. Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Call Recorder. Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 7: Table Of Contents
Save Changes............18 Initializing CD............19 Recorder settings ........... 20 Opening the Recorder settings menu ....20 Numberlist.............20 In-Line mode (pass through mode) ......21 Notification ............21 Numberfilter............22 Replacement............23 ] Action............23 ] Dialing............25 Compression ............26 4.10 CryptoCard ............27 Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 8 The E-mail list ............44 Using the CD drive and the CD menu....46 The CD menu............46 Free time left on CD..........46 Create CD directory..........46 Erase CD Re-writable..........47 Software update ...........48 Encrypted recording ..........50 Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 9 9.22 Monitor active............66 10 Quick CD Access System ........68 10.1 Install the software ..........68 10.2 Start ...............68 10.3 View recordings on CD..........69 10.4 Create an archive on Hard disk......70 10.5 Recycle bin.............71 Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 10 Queries ..............77 11.1.3 Call statistics..............77 11.1.4 Fax viewing ...............77 11.2 The RTR Call Monitor software......78 11.2.1 The RTR Call Monitor ..........78 12 Acknowledgements..........79 12.1 Privacy..............79 12.2 Guarantee..............79 12.3 Liability ..............80 13 Index............... 81 Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 11: Introduction
1/10th of the size of uncompressed recordings (800 bytes per second against 8000 bytes per second). Therefore the compression has a profound effect on the storage capacity of the Call Recorder in terms of recording time. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 12: Network
It can intercept the D-channel and therefore control signaling between the telephone system and the network. This is used to filter numbers sent by the PBX so that they are not sent to the line. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 13: Privacy Related Functions
There are CryptoCards that can only be used to encode and not to decode recordings, so even when the recorder is stolen the privacy of its users remains protected. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 14: The Call Recorder Pri
RJ45 connectors. This cable is used to connect the Call Recorder PRI to the wall socket. The existing cable can be used to connect the Call Recorder PRI to the PBX as is shown in the figure below. Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 15 Although this is a substantial difference it does not affect the connection to the line. It is controlled internally with relays and can be configured in software. Call Recorder PRI manual © 2009-2014 Vidicode®...
- Page 16 Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 17: Configuration And Operation
Throughout the entire manual figures representing the display with or without the menu keys are used to show the required action corresponding to the described feature. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 18: Frequently Used Key Indicators
After making settings the user is forced to press YES or NO before returning to operating mode. Press STOP in the menu and: Save Changes? CANCEL returns the Call Recorder ISDN to normal use with changed settings Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 19: Initializing Cd
At this point the Call Recorder cannot be used for any other functions. The initialization of the CD may take up to 10 seconds. Recording is not interrupted by the initialization of the new CD. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 20: Recorder Settings
NEXT to continue in the menu with the In In In In- - - - Line mode NEXT Line mode Line mode Line mode setting • or press STOP STOP STOP to exit the configuration STOP configuration configuration menu configuration Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 21: In-Line Mode (Pass Through Mode)
• When "Incoming" is selected the message will be played when an • incoming call is answered. When "Outgoing" is selected the message will be played when an • outgoing call is answered. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 22: Numberfilter
“Replace’ is selected). Please note most service providers don’t allow replacement and will correct the replacement with the general number. When "Off Off" is selected there is no number filtering active. • The numberfilter is standard disabled. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 23: Replacement
The predetermined action that is enabled may overrule the configuration as set with whitelist, blacklist and Auto-Delete. It also is a possible way to control the e-mail function. [**] Action: Off NEXT CHANGE STOP Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 24 When “Save Save” is selected in the option the current call is permanently Save Save saved and excluded from the AutoDelete function. Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 25: Dialing
1 to 9 E-mail one of the last 9 recordings (*12 till 1(x) 1(x) x= 1 to 9 x= 1 to 9 *19 to get older recordings). Save/Mark last recording (mark to not auto-delete). Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 26: Compression
G.723.1. This is a factor 10 compression with hardly any loss of quality. It can however be disabled. The available recording time on the internal drive is calculated based on G.723.1 compression. Compression: On NEXT CHANGE STOP Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 27: Cryptocard
CryptoCard. CryptoCard: NEXT CHANGE STOP Press CHANGE CHANGE to enable or disable. CHANGE CHANGE • • CryptoCard: NEXT CHANGE STOP Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 28: Cd Copy
Single Double Double • Default CD Copy is set to OFF OFF. If Double is selected for the first • time the first half of the first CD is filled with empty files. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 29: Cd Copy Time
Press + + + + or - - - - to increase or decrease the number of days. Select a • value between 1 and 400 days or choose Off to turn the feature Off. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 30: Protect The Call Recorder With A Password
4.16) or press STOP STOP to exit the configuration menu. STOP STOP If the Password has been set you will be prompted for the password before entering the menus and before playback of recordings. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 31: Remove Password Protection
The default date and time format is DD-MM-YY and MM:HH (when American has been set as language the format is changed to MM-DD- YY). Use the arrowed keys to move the blinking character left or right. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 32: Set The Language
Language, , , , do the following: Language Language Language: English CHANGE STOP Press CHANGE CHANGE CHANGE multiple times to select the preferred language. CHANGE • Press STOP STOP STOP to exit the configuration menu. STOP • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 33: Search And Cd Copy
It is also possible to refine the search according to remote telephone number or line number. In that case continue to read on § 5.1.1. Press SEARCH SEARCH to search for recordings by the entered date. SEARCH SEARCH • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 34: Search According To Local Number
7935. By default, the recorder strips the leading 0’s from the numbers stored. The are used to move the blinking character left or right. It is also possible to refine the search Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 35: Search According To Remote Number
For example enter 3520 to search for all recordings which start with the number 3520. By default, the recorder strips the leading 0’s from the numbers stored. The are used to move the Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 36: Search According To Connected Number
One possible reason is that the network suppresses it as we have noticed on sites in the UK. Another possible reason is that then number is suppressed on the PBX. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 37: Refined Search According To Channel Number
Refined search according to channel number Open the search menu as described in § 5.1.3. Connect »_______________ SEARCH CHANNEL STOP Press CHANNEL CHANNEL to enter a channel number to search for. CHANNEL CHANNEL • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 38: Recording Information
Once a recording has been selected from the result of a search as described above 17-08-14 08:01 1/399 SEARCH INFO STOP Press INFO INFO to open the info screen of the selected recording. INFO INFO • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 39: Copy Recordings To Cd
14-07-14 12:11 SEARCH INFO STOP • Press the HD/CD function key. Copy recording to CD Start? • Press YES YES to start copying the recording. When the recording has been copied: Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 40: Copy A Selection Of Recordings
Beware: After copying the recording the CD is not yet usable for the PC. Beware Beware To make the CD usable for the PC a directory has to be made. Please see § 7.3 for a description. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 41: Line Status
“Free”. Use the keys to scroll through the channels. It is possible to scroll through the busy lines with the key. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 42: Notification Message And Numberlist
Notification message. Please refer to the programs Help file for more information. 6.2 View a numberlist • Press the function key. • Press LISTS Numberlist BLACK EMAIL STOP Press BLACK BLACK to view the Blacklist BLACK BLACK • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 43: Add A Number To The List
Select the number you want to remove from the list. Blacklist - 9/21 793471000 NEXT DELETE STOP • Press DELETE DELETE DELETE DELETE to remove the number from the list. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 44: The Faxlist
Press E E E E - - - - MAIL MAIL to view the E-mail list MAIL MAIL • support@vidicode.nl 3471000 NEXT DELETE STOP The number "3471000" is the first of 33 numbers in the list. Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 45 Call Recorder. This can either be done through the Ethernet connection with FTP or through the CD. The e-mail.txt file should have the following format: ”Number\e- mailaddress”. For example: 793471038 \ erik@vidicode.nl 7038793012 \ susan@hotmail.com etc. etc. Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 46: Using The Cd Drive And The Cd Menu
Creating a directory on the CD is done to make the CD usable for the PC. Press function key to enter the disk menu and press • NEXT once. NEXT NEXT NEXT Create CD directory NEXT EJECT START STOP Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 47: Erase Cd Re-Writable
Press START to proceed erasing the CD • Erase CD Re-writable? QUICK FULL BACK Choose QUICK QUICK QUICK to erase the CD directories only. QUICK • Choose FULL FULL to erase the entire CD. FULL FULL • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 48: Software Update
Software Update EJECT START STOP Place the CD with the software update in the CD drive and press START It may take a few seconds for the Call Recorder to recognize the CD. Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 49 Interrupting the software update may cause un-restorable failure! When the update is finished Update finished. STOP Press STOP STOP to finish. STOP STOP • The recordings in memory and your settings will remain intact after the software update. Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 50: Encrypted Recording
Card is recommended which means that recordings can only be reproduced on a PC with the matching CryptoCard. CryptoCards can be obtained from your Vidicode products supplier. The use of the CryptoCard encryption function is enabled in the Recorder settings menu. See § 4.2 to enable the use of a CryptoCard. -
Page 51: Insert Cryptocard Into Call Recorder
Unscrew and lift the top of the enclosure as shown in the schematic figure below. Locate the chipcard holder in the top righthandside and insert the card in the proper orientation as shown. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 52: The Cryptocard And Its Pin And Puc Code
Recorder settings menu. Enable the Use CryptoCard function as described in § 4.2. With Use CryptoCard enabled it is no longer possible to make normal, unencrypted recordings without disabling the Use CryptoCard function again. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 53: Playing An Encrypted Recording
After that the recording will play. The Call Recorder Access software has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 54: Configuration Of The Ethernet Interface
9.1 Network active To begin the network configuration: Press • Press LAN • Network active: NEXT CHANGE STOP Press CHANGE CHANGE to enable or disable the network. CHANGE CHANGE • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 55: Ftp Active
• Press NEXT NEXT NEXT to save and move on to the next menu item. NEXT • 9.4 FTP password The FTP password is the password that goes with the FTP user name. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 56: Ftp Server Port: 21
If there is no direct reason to change the FTP server port it is best left unchanged. FTP server port: 21 NEXT CHANGE STOP Press CHANGE CHANGE to change the FTP server port number. CHANGE CHANGE • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 57: Dhcp Server
DHCP server is used (see previous item) the DHCP server will assign an IP address. In case a DHCP server is not used a static IP address must be assigned to the Call Recorder. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 58: Ip Subnet Mask
In this case the Gateway must be entered as well. IP mask: 255.255.255.000 NEXT CHANGE STOP Press CHANGE CHANGE CHANGE to change the IP subnet mask CHANGE • IP mask: »55.255.255.000 STORE CANCEL Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 59: Gateway
Aside from the IP address the Call Recorder can also be addressed by an IP name if your DNS server supports this function. IP name: vidicode NEXT CHANGE STOP Press CHANGE CHANGE to enter an IP name. CHANGE CHANGE • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 60: E-Mail
For the e-mail list to be operable the main e-mail address has to be a valid e-mail address. 9.12 Reply address Because the Call Recorder cannot receive E-mail, the E-mails sent require another reply address. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 61: Smtp Server Ip Address
Subnet Mask need to be set later on. Gateway Gateway Subnet Mask Subnet Mask SMTP srv: 0.0.0.0 NEXT CHANGE STOP Press CHANGE CHANGE to enter the IP address of the SMTP server. CHANGE CHANGE • SMTP srv: 192.168.000.12» STORE CANCEL Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 62: Smtp Server Port: 25
In case the SMTP server is outside the network the domain name of the SMTP server is required. Contact your provider for more information. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 63: Dns Server
CHANGE to enter the DNS server. CHANGE • DNS srv: »00.000.000.000 STORE CANCEL Use the numerical keys to enter the DNS server. Press STORE STORE to save the DNS server. STORE STORE • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 64: Ntp Server
NTP server. The NTP port is default set to 123. Consult the network manager for the port number. NTP port: NEXT CHANGE STOP Press CHANGE CHANGE CHANGE to change the NTP server port number. CHANGE • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 65: Gmt Correction
9.20 Telnet Telnet can be used to log on to the Call Recorder and configure it from your PC. If required contact your supplier for more details. TelNet active: NEXT CHANGE STOP Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 66: Service Timer
The monitor function allows you to listen to the conversations that take place. This requires the RTR Call Monitor software, which connects with the Call Recorder over the network. Monitor active: CHANGE STOP Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 67 RTR Call Monitor software. Monitor pwd: 0000 CHANGE STOP Press CHANGE CHANGE to enter a password CHANGE CHANGE • Press BACK BACK to exit the network setting menu BACK BACK • Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 68: Quick Cd Access System
Start“ in the lower left corner on your desktop. Go to Start Start • Programs/Vidicode and click on “Call Recorder Quick CD Access System”. The application will start right away. The main dialog looks like this: Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 69: View Recordings On Cd
• Recording properties are: • Date and Time, • Duration, • Source e.g. Call, message or microphone recording, • Incoming or outgoing, • Name, • Telephone number or Code, Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 70: Create An Archive On Hard Disk
Your selection of records will now be copied to the archive on the hard disk. Default the hard disk archive is located in the Archive folder in the directory where the program was installed. Default the program is installed in C:\Program Files\Vidicode\Quick CD Access. To view an Archive on HD: Select File... -
Page 71: Recycle Bin
In the recycle bin recordings can be selected to be removed or restored. Both options are available in the Action Action menu. Action Action Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 72: Export Recordings
Update product on Line Update product on Line • The following dialog appears: Click Check for upd Check for updates ates to check for available updates. Check for upd Check for upd ates ates Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 73: Search Recordings
To the left a group of radio buttons can be selected to view recordings from the specified interval. Check Use Calendar Use Calendar to select a date range within the calendars. Use Calendar Use Calendar • Select the starting date in the left calendar • Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 74: Software Settings
CryptoCard settings in the CryptoCard CryptoCard CryptoCard tab CryptoCard • Password protection in the Security Security tab Security Security • The Language Language tab will allow you to select a desired language. Language Language • Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 75 For a detailed description of the settings we refer to the help-files of the program. These are always in compliance with the software version and the available settings. Call Recorder PRI manual © 2009-2014 Vidicode®...
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Page 76: The Access Software And Monitor Software
Call Recorders. Recordings can then be selected and listened to or be downloaded from the Call Recorder. Downloaded recordings can be archived on the PC. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 77: Playing Recordings
The Call Recorder Access System has the ability to differentiate between a fax transmission recording and a normal recording. It can reconvert the recorded fax transmission to the original image. A built-in viewer is Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 78: The Rtr Call Monitor Software
For the communication between the RTR Call Monitor application and the Call Recorder it is essential that the network settings of the Call Recorder have been properly configured. See Chapter 6 for details. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 79: Acknowledgements
Call Recorder. The further configuration options concern all aspects of operation. In our experience most people are interested in configurations related to user’s access. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 80: Liability
Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions. Call Recorder PRI manual © 2009-2014 Vidicode®... -
Page 81: Index
L L L L Fax Server 60, 61 Email list Language add number Liability Remove number Line status view Encrypted recording M M M M Erase CD Re-Writable Ethernet interface Menu keys Export Menu-key indicators Call Recorder PRI manual © 2009-2014 Vidicode®... - Page 82 Power supply TelNet Q Q Q Q U U U U Quick CD Access System User interface R R R R W W W W Recording information Wildcard Recycle bin Wizard Replace Reply address Call Recorder PRI manual © 2009-2014 Vidicode®...
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