Vidicode SD2750 Manual
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Vidicode SD2750 Manual

Call recorder single digital
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Call Recorder Single Digital
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VC20
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Summary of Contents for Vidicode SD2750

  • Page 1 Call Recorder Single Digital Manual V2.1 1 1 1 VC20 VC2003 03 03 03 VC20 VC20...
  • Page 2 Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 3 The Call Recorder Single Digital The Call Recorder Single Digital Soft keys Display Function keys Speaker Alfa-Numerical keys CryptoCard reader SD card slot SD card in use LED Recorder keys Speaker on/off Volume control Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 4 RJ45 and RJ11: 2/4 wire digital in (= from PBX / ISDN TE) * Loudspeaker Microphone RS-232 for maintenance Switch input * When using ISDN, use a cable less than 50meter for this connection. Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 5 Message - Edit notification message Message Message Monitor Monitor - Monitor 1 or 2 Monitor Monitor LAN - Configuration of LAN settings Info Info Info Info -Information menu Settings Settings - Recorder settings menu Settings Settings Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 6 Alfa- - - - numerical functions Alfa numerical functions Alfa Alfa numerical functions numerical functions Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 7 Keep the Call Recorder away from excessive dust and dirt that can cause premature wear of parts. Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Call Recorder. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 8: Table Of Contents

    Recorder Settings........... 22 Opening the Recorder settings menu ....22 Line interface ............22 Start method ............22 Protocol ..............23 Audio Detect Settings ...........24 Audio start side .............25 Silence period............25 In-Line mode ............26 Notification ............27 4.10 Numberlist.............28 Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 9 View the Blacklist or Whitelist......42 Add a number to the list........42 Remove a number from the list......43 Notification message..........44 Record notification message ........44 Monitoring............. 46 Monitoring on the desktop model .......46 The Information menu ........47 Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 10 The CryptoCard and its PIN and PUC code ...63 12.4 Making an encrypted recording ......64 12.5 Playing an encrypted recording......65 12.6 Using CryptoCards on a PC ........65 Acknowledgements .......... 66 13.1 Privacy..............66 13.2 Guarantee..............66 Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 11 13.3 Liability ..............67 Index..............68 Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 12 Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 13: Introduction

    Monitor function. The volume of the internal speaker can be adjusted. The Single Digital also allows for the connection of a headset. The headset can be used to monitor ongoing calls and to listen to stored recordings. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 14: Speech Compression

    All recordings can be encrypted. The Call Recorder Single Digital uses the CryptoCard option for this feature. Playback of encrypted recordings is not possible without the CryptoCard the recording was made with. Playback of encrypted recordings on a PC is possible only with the Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 15: Digital Telephone Connection

    Without the CryptoCards the recordings are not accessible. There are CryptoCards that can only be Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 16 Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 17: The Call Recorder Single Digital

    The Call Recorder Single Digital is powered through an AC power adapter. It does not have an On/Off switch; The Single Digital is turned on or off by connecting or disconnecting the power supply. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 18: Connecting The Digital Lines

    If you configure the wrong protocol your telephone might still work but the conversations might not be recorded. Note Note: The Single Digital is only compatible with two-wire digital Note Note telephones that adhere to the Up0 standard. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 19: Connecting To A Basic Rate Isdn Line

    Note that although a PABX is connected, it is still connected to the “phone” ISDN output connector, while the “PBX” input connector is connected to the ISDN NT1 adapter (with a short cable). Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 20: Configuration And Operation

    In this example we will open the recorder settings menu. Press the “Settings function key”, to open the Recorder setting menu. The display will change, and text will appear on the display above four Soft keys. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 21: Frequently Used Key Indicators

    YES to returns to normal use with changed settings • Press NO NO to return to normal use without changed settings • Press CANCEL CANCEL to return to the settings CANCEL CANCEL • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 22: Recorder Settings

    NEXT NEXT • the settings menu. Start method The start method defines the way the recordings are started and stopped. Start method: Protocol NEXT CHANGE STOP There are 4 start methods: Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 23: Protocol

    With other protocols this is not possible. Only when the Start method is set to Audio the recorder can recognize a call on the second line/channel and therefore record two calls simultaneously. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 24: Audio Detect Settings

    The ‘X’ indicates the stop level. Recording stops again when the signal stays below the ‘X’ for a certain time (manufacturer’s setting is 10 seconds; Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 25: Audio Start Side

    This means that the microphone of the handset or headset is always open and producing audio. Silence period This setting only appears when the Start method has been set to Audio: Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 26: In-Line Mode

    Powering off the recorder may or may not be noticed, depending on the PBX and phone system. Disconnecting the line while the recorder is active still gives an error (warning beeps). Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 27: Notification

    Incoming" is selected the message will only be played when an Incoming Incoming incoming call is answered. When "Outgoing Outgoing" is selected the message will only be played when an Outgoing Outgoing outgoing call is answered. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 28: Numberlist

    If you record only occasionally, one may consider that compression is not necessary because the hours of recording time that last without compression are sufficient and you do not want the loss of quality. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 29: Minimum Call Time

    4.14 CryptoCard The CryptoCard is used for encrypting recordings. See Chapter 12 for a detailed description. In the standard configuration the CryptoCard function is disabled. With the CryptoCard function enabled all Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 30: Password

    Password: NEXT CHANGE STOP Press CHANGE CHANGE to enable the password. CHANGE CHANGE • You will be prompted to enter a new password: • New Code: » STORE CANCEL Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 31: Remove Password Protection

    Clock: »ri 10-07-09 12:39 STORE << >> CANCEL Press key's 1-7 to set the day of the week (Sunday is 1). Use the • arrowed keys to move the blinking character left or right. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 32: Language

    The system asks you to confim the changes made. • Save Changes? CANCEL YES returns to normal use with changed settings. • NO returns to normal use without changes. • CANCEL CANCEL continous with the settings. CANCEL CANCEL • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 33: Archive Menu Playback And Search

    During playback the recorder keys have the usual playback functions. keys are used to move the playback position a few seconds backward or forward. Keep them pressed to rewind or forward faster. The key is used to stop playback. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 34: Search Stored Recordings

    25-05-09 10:42 1/12 SEARCH INFO ERASE STOP For the entered date there were 12 recording found. The first of the 12 recordings is selected for playback, the date and time of the call are Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 35: Search According To Local Number

    Use the numerical keys to enter a local number. • Entering the local number to search for you can use the key as wildcard. For example enter 3520 to search for all recordings which Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 36: Search According To Remote Number

    Use the numerical keys to enter a remote number. • Press SEARCH SEARCH SEARCH SEARCH to search for recordings with the entered number. • 5.2.3 Search according to Connected number Open the search menu as described in § 5.2.2. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 37: Recording Information

    Once a recording has been selected from the result of a search as described in §5 above: 08-06-09 12:11 SEARCH INFO ERASE STOP Press INFO INFO to open the info screen of the selected recording: INFO INFO • 3471005 <- 342475893 BACK Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 38: Erase A Recording From The Drive

    NOTE: Erasing a recording from the internal drive will overwrite all NOTE NOTE NOTE recorded data with zero bytes. Also the file name with all its information in it is renamed to a not recognizable name. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 39: Copy Recordings To Sd Card

    Entering the date or code to search for you can use the key as wildcard. For example enter :11:09 to search for all recordings from November 2009. The keys can be used to move the cursor left or right. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 40: Copy An Individual Recording During Playback

    Press YES YES to start copying the recording. • When the recording has been copied: 13-11-09 12:11 SEARCH INFO ERASE STOP Press STOP STOP to finish and return to idle mode. STOP STOP • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 41: Copy A Selection Of Recordings (Alternative)

    SEARCH SEARCH. SEARCH SEARCH • Recordings found: 17 Copy to SD-Card Start? Press YES YES to start copying the recordings. • Press NO NO to cancel the copy. • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 42: Numberlist

    To add a number to the numberlist you need to view the list first as described above. Press NEW NEW to add a number to the list. • Number: » CANCEL Enter a numeric number. The display will look like this: Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 43: Remove A Number From The List

    3471001 NEXT DELETE STOP • Press DELETE DELETE DELETE DELETE to remove the number from the list. Blacklist – 2/71 3471001 Delete? Press YES YES to remove the number from the list. • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 44: Notification Message

    • Install this application and open it. • Select the tab ‘Notification message’ • Connect a headset with microphone or microphone to your PC, or use the built in microphone on your PC. Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 45 . If you want to try again. • Fill in the required IP address and FTP username and password, • then click ‘OK’ The Notification message is now transferred to the Call Recorder. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 46: Monitoring

    Pressing numbers 1 1 1 1 or 2 2 2 2 will change the monitor to the other • line/channel, the display will show the line status. Line 2 – (no number) Free. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 47: The Information Menu

    Information NEXT INFO STOP Press INFO INFO INFO to start the listing of various hardware, software and INFO • configuration information. Press NEXT NEXT to continue with the Information menu. NEXT NEXT • Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 48 NOTE NOTE NOTE the Single Digital may become unoperative. In such cases the recorder must be returned to your dealer for repair. Press STOP STOP STOP STOP to exit the Information menu. • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 49: Lan Settings

    • Network active: No CHANGE STOP Press CHANGE CHANGE CHANGE to enable the network. CHANGE • Press NEXT NEXT NEXT to save and move on to the next menu item. NEXT • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 50: Ftp Active

    • Press NEXT NEXT to save and move on to the next menu item. NEXT NEXT • 11.4 FTP password The FTP password is the password that goes with the FTP user name. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 51: Ftp Server Port

    Use the numerical keys to enter the FTP server port number. Press ST STORE ORE to save the FTP server port number. ST ST • Press NEXT NEXT NEXT to save and move on to the next menu item. NEXT • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 52: Dhcp Server

    CHANGE to enter the IP address • IP addr: »00.000.000.000 STORE << >> CANCEL Use the numerical keys to enter the IP address. Press ST STORE ORE to save the IP address. ST ST • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 53: Ip Subnet Mask

    CHANGE to enter the Gateway address. CHANGE CHANGE • Gateway: »00.000.000.000 STORE << >> CANCEL Use the numerical keys to enter the Gateway. Press STORE STORE STORE to save the Gateway. STORE • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 54: Ip Name

    Use the numerical keys to enter the Email address. Press STORE STORE STORE STORE to save the Email address. • Press NEXT NEXT to move on to the next menu item. NEXT NEXT • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 55: Reply Address

    Subnet Mask need to be set later on. Subnet Mask Subnet Mask Subnet Mask SMTP srv: 0.0.0.0 NEXT CHANGE STOP Press CHANGE CHANGE to enter the IP address of the SMTP server. CHANGE CHANGE • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 56: Smtp Server Port

    In case the SMTP server is outside the network the domain name of the SMTP server is required. Contact your provider for more information. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 57: Dns Server

    Use the numerical keys to enter the DNS server. Press STORE STORE to save the IP number of the DNS server address. STORE STORE • Press NEXT NEXT NEXT to save and move on to the next menu item. NEXT • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 58: Ntp Server

    NTP port: NEXT CHANGE STOP Press CHANGE CHANGE to change the NTP server port number. CHANGE CHANGE • NTP port: » CANCEL Use the numerical keys to enter the NTP port number. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 59: Gmt Correction

    CHANGE STOP Press CHANGE CHANGE to enable TelNet. CHANGE CHANGE • TelNet active: Yes NEXT CHANGE STOP Press NEXT NEXT NEXT to save and move on to the next menu item. NEXT • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 60: Service Timer

    RTR Call Monitor software. Monitor pwd: 0000 CHANGE STOP Press CHANGE CHANGE to enter a password CHANGE CHANGE • Press STOP STOP STOP STOP to exit the network setting menu • Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 61 Use the numerical keys to enter the Monitor password. Use switch between upper case and lower case characters. The charcter preceding the cursor will be toggled. Press STORE STORE to save the Monitor password. STORE STORE • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 62: Encrypted Recording

    The recorder is equipped with an external card reader specifically for this purpose; it is located on the left front side of the device. CryptoCards can be obtained from your Vidicode products supplier. The use of the CryptoCard encryption function is enabled in the Settings menu.

  • Page 63: Insert A Cryptocard Into The Recorder

    This can be done only when the Use CryptoCard function has been enabled.. Press the function key. • Press NEXT NEXT NEXT several times. NEXT • Change Card Code NEXT CHANGE STOP Press CHANGE CHANGE CHANGE to change the card code. CHANGE • Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 64: Making An Encrypted Recording

    Removing the card disables recording automatically. Encrypted recordings are stored as such and can be played only with a matching CryptoCard inserted. Encrypted recordings can also be Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 65: Playing An Encrypted Recording

    After that the recording will play. The Call Recorder Access System has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording. Call Recorder Single Digital manual ©Vidicode 2011-2014...

  • Page 66: Acknowledgements

    Subjects discussed in this technical documentation are further configuration options, remote configuring, and how to update the firmware in the recorder. The further configuration options concern all aspects of operation. In our Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 67 Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions. Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 68 Notification 25, 27, 44 password record user name Numberlist Function keys add number Function-keys blacklist remove number G G G G view whitelist G.723 Gateway P P P P Guarantee Password protection Call Recorder Single Digital manual ©Vidicode 2011-2014...
  • Page 69 Reply address TelNet S S S S U U U U Search User interface Connected number W W W W Local number recordings Remote number Wildcard 34, 39 Server port 51, 58 Service timer Call Recorder Single Digital manual ©Vidicode 2011-2014...

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